Douglas Cleaners

I have used Douglas Cleaners for 5+ years religiously. They are affordable, convenient, and have always done a good job. Recently, I picked up my white collared shirt and there was a large hole in the front. Apparently there was a spot, and their chemicals burned a hole through the shirt. Mistakes happen. But rather than apologizing and offering to replace the shirt, Mr. and Mrs. Kim, the owners, yelled and acted unprofessionally. They finally agreed to pay for a portion of the shirt, and ripped the old shirt in half! Ha! It was unfortunate that we have to part ways. Businesses make mistakes, but its their customer service during these times that shows the true quality of a business.

I enjoy Douglas Cleaners, because they are located so close to my abode, they are friendly, they are inexpensive and they are fast. However, when it comes to my nicer clothes I can be a little picky. Like most 20 somethings with a tight budget, I go to the cleaners only when totally necessary. I only take the nicest clothes like my cocktail dresses to get dry cleaned. While I understand other customers might take all their clothes to be dry cleaned and that warrants a little more carelessness on their part, because to them it is essentially just tossing around their laundry. Regardless, please don’t safety pin my nice dresses to the hanger. I might be at fault here, because I didn’t give them specific instructions or emphasize the importance of the garb, but come on… you are a dry cleaner. Your specialty is clothes.
Plus, my clothes always smell a little funky afterward.

Have been going to Douglas now for about 3 months since I ‘fired’ my previous cleaners (for not being open when expected on three occassions… not good).
The location is a little bit of a drive for me, but not terribly inconvenient, but the quick drive-​through/​drop-​off lane is quite handy. All tickets computerized with your phone number (most have this, just pointing it out) and employees are very efficient and friendly.
The prices are a tad steep, especially when presented with that unexpected «oh this is a fancy shirt, we needed to dry clean it vs. laundry… that’ll be $ 3.49 please»…yowzer. I’ve provided specific instructions going forward that I call the shots with what is laundry and dry cleaning, no matter how elaborate (and some are) my shirts might be.
So far so good.

We’ve used Douglas for a few years and there’s Good, Bad and Ugly. First, the Bad: I’ve had several very expensive shirts and slacks come back with rips or missing buttons. Admittedly most were older articles of clothing. I would be cautious. Also, I’m inept in typical pricing for dry cleaners as my wife spoils me and normally handles it, but $ 3.60 for dry cleaning a dress shirt seems pricey to me. (FYI: $ 5.93 dress, $ 3.60 sweater, $ 3.09 pants plus tax for all). Is that normal? The Good: the 3 stars are due because the folks are nice and they do the work on location and always have it ready on time. The Ugly: don’t go there looking for supermodels, but you will find hard working folks.