Firestone Complete Auto Care

I had an appointment for 4pm on ¹²⁄₁₂ because my car was making a very strong noise. I was scared to drive. Frankie, the technician told me it would not be until 7pm that they can take a look and they might not even be able to fix it. I have no other car or ride to be able to go anywhere and I was scared for my safety to drive my car. The customer service is absolutely horrible and they do not care about the customer or their safety. They were just trying to sell me things without even looking at my car and solving the problem. Then they went on about explaining to me that the 3 hour wait is like a doctor’s office. I left the place and do not intend to ever be treated like this again. I will make sure other customers are aware of this horrible treatment.

Went there for a flush and tech called and said needed a upper radiator hose needed replaced was not cracked. But they said was spongy. They charged 47.00 for part for which they mostly likely got at autozone dayco part across the street for 15.00 and $ 110 for labor most shops would charge $ 30 – 40 for this job. I had them complete the order but will not come back this is considering taking advantage of customers. Most expensive shop in town they will try to take advantage of you if they can. please be warned!!!

Free air check from a really friendly staff! These guys also helped me figure out that I had a nail in my tire because instead of just filling it up they actually looked around my tire and told me which one was messed up. I appreciated them going the extra mile and looking, especially since I wasn’t even spending money there!

I would not recommend this firesome location for an oil change. I cannot speak to their other services, but I wish I had read the reviews before scheduling an appointment here. I scheduled an appointment and arrived 5 minutes early. I was under the impression that arriving for a 7am appointment would be quicker for an oil change. When I arrived I was quoted an hour wait due to the 6 cars still in the bay from the previous night. An hour wait for an oil change is unacceptable, most other places in the area can do it in 15 – 30 minutes, so I left. I don’t think that wait is unusual there, it sounds like most people are forced to drop off their cars as it sounds like most of the waits are 2+ hours. That would’ve earned 2 stars but to top that off, the person who checked me in was rude when I asked a simple question. I will be taking my business elsewhere in the future. They clearly don’t respect the time off their customers.

I’ve been a Firestone customer for 8 years. On March 8^th, I took my truck into this Firestone location because my alignment was out and my steering wheel was vibrating as I drove down the road (later found out this was a blown rear shock absorber and my alignment was out).
Firestone had my truck for 2 hours and determined there was nothing wrong with my truck. I went to pick up my truck and the tech hit my truck up against the wall, scratching and denting my bumper and the bed of my truck. Manager immediately brought it to my attention, said he would take care of the damage and a rental. Which was great that he admitted to it and offered to help, however he asked me not to fill out a claims form. Which I thought was odd, and I still don’t know what that was about but it seemed shady. However, none of this was my issue with this experience.
I got in my truck to drive it home (0.2 miles) and my truck drove worse than when I dropped it off. I thought it was just me being paranoid so I parked it for the night and drove my wife’s car for the rest of the day. The next morning, March 9^th, when I got in my truck to go to work, I noticed my tire light was on. As I began driving to the gas station to get air in my tire, I noticed there was definitely something wrong with my truck. I wobbled it to the gas station, put my money in the machine and knelt down to begin pumping air in my tires when I noticed my front wheel was CRACKED half way around the wheel, just above the lug nuts. I immediately drove my truck home (0.2 miles) and parked it. Again, took my wife’s car and borrowed a car from a relative that night.
The next day, March 10^th, my rear tire (different than the cracked wheel) was completely flat. Now I have a cracked wheel and a flat tire, none of which existed before my trip to this Firestone location.
I opened a claim with Firestone, they denied my claim. I opened a claim against Firestone through BBB, and Firestone denied any responsibility. They provided no evidence (surveillance footage, damage check, etc.), admitted to taking my truck on 2 separate test drives, and has yet to reimburse me for damages ($ 1,000+).
I DO NOT RECOMMEND YOU GO HERE. If you need an oil change, go next door to Speedy’s. If you need your vehicle worked on for more serious work, take it to the dealership or somewhere else.

Came here for a simple oil change for my Mini Cooper. Had to come back twice for some mistakes the novice technician did to my car during the oil change. The minute I drove my car back home after the oil change, I almost felt my car’s brake was not working at all! I had to step really hard in order to stop at the red light! Almost got into an accident because of that. Headed back to Firestone immediately only to find out the guy that did the oil change apparently forgot to put back a hose or something like that. And after one day or two of the oil change, I have been seeing black oil leakage wherever i park my car, so I drove back to Firestone for the second time and they fixed it. I will never come back again… Since they can’t even do a simple oil change right

I stopped by this place on last week to inquire about a Catalytic Converter for a 1997 Ford Taurus. The guy stated it would cost 700.00 for the Cat, and several hundred to put it on, the price was over a Thousand Dollars. This was a complete rip off. I took my car to Irving, the Catalytic Converter was put on for a total price of 294.00. I was also able to get the car inspected with no issue.

Went in to see how much a cable replacement for the battery would cost. $ 1200 to $ 1400 for a new one. $ 150 for a rebuilt one. And to clean would run $ 35 to $ 50. Um, wtf? No! I’m not getting the timing belt changed. It’s a flipping battery cable. Needless to say, no thanks. I can get ripped off elsewhere. Will never stop here again. Women beware.
Took it to a mechanic in addison. $ 39. Didn’t need a new cable. Huge difference.

Good work… just slow. It took an hour for a simple oil change. Had a guy get a state inspection done and a girl get a tire changed in the time I got an oil change!!! It’s not that they were busy either. Not sure why they took so long.

I’ve been coming here for 7 years for all my auto needs. I have an older car and their prices beat the dealership. The staff is great and very knowledgeable of all makes and models. I have received honesty and great service here every time. I had a bad experience down the street from here at Midas, I thought the guys were trying to cheat me and sure enough they were. The guys here at Firestone not only resolved my problem, but did it much faster and for less money! I trust firestone with all my auto needs! I’ve had the service manager Brian go above and beyond for me and he was always professional. The staff is kind and courteous and always trying to make your visit a great one! Kudos Firestone!

This is the best Firestone I’ve been to yet. The manager Paul is very friendly and seems to know many of their repeat customers by name and face. Got my inspection and courtesy check done quickly with no other sales pressure. I will definitely be coming back here for my routine maintenance needs.

I have used this place a few times for car trouble. The people are always friendly and straight with you. They usually ask if they can take you out to the car and show you what they are talking about. This I greatly appreciate because I don’t know much about cars so the fact that they are willing to take their time and explain to you exactly what is wrong, why it isn’t working and how they are going to fix it means so much to me. I will definitely be returning here for my future car needs.

Came here to get my State inspection sticker. I happened to notice it expired and went to get it that same day. They took it and within about 15 — 20 minutes they were finished. They didn’t try to up sell me anything I didn’t need. They didn’t keep me longer than expected. Great service!

I took my Ford here for a rear brake job and an oil change. Firestone has traditionally been more expensive than other auto repair centers. They have inflated prices for services that are offset by easily available coupons on their website. For example, the oil change was $ 60 (over priced), but I got an easily available 25% off coupon which makes it $ 45, about slightly higher than average for an oil change. Why not just offer direct «no haggle» prices up front. As far as the traditional «upselling»??? They recommended I get two new tires. I desparately need two new tires. They recommended I get my front brakes done. My front brakes were done eight months earlier. I started doubting the garage that did the front brakes so I took the wheels off and inspected the front brakes. While they were worn they were no where as badly needed as the Firestone rep recommended. I STRONGLY RECOMMEND using
to compare your local garages. Good luck!