Floss Dental

Upsell, Upsell, Upsell. After the dentist looked at my teeth, I was given an estimate of three thousand plus dollars. Immediately after, a staff member walked in offering me an installment plan. Fortunately, I didn’t agree and sought a second opinion. Uncertain/​perplexed, I asked for a third opinion that concurred with the second. The second and third estimate were two thousand less than the FLOSS estimate.

I had a really great experience at Floss Lakewood. I have only had one dentist my entire life, so I was very nervous to try out a new one upon moving to Dallas. I really like how they walked me through everything that was going on with my mouth/​teeth! They were able to show me in xray and digital photo form where my problem spots were which was very reassuring to me. Dr. Bhakta was great! He actually performed my dental cleaning himself which had never happened at my old dentist. Everyone was super nice and helpful and I will definitely be returning. Unfortunately, I do have to have some dental work done so I will be updating my review after that!

I have moved every year for 10 years and have switched dentists a LOT. I’ve seen the good, the bad, and the ugly of dentistry. I can say, pretty positively: this was one of the best dentist appointments I’ve ever had.
I had zero wait at 8am. I filled out my paperwork and maybe 30 seconds later got taken back for xrays. I had photos and xrays and a cleaning done in under 30 minutes. Dr. Bhakta did the cleaning himself and pointed out one relatively small cavity and offered to do a filling then and there on it. I said yes and also opted to do the fluoride treatment. I was out of the office by 9:15.
Zero pain, very quick, and very affordable. I’m so relieved to have found a dentist that can do the job without hurting me or without making me upset (don’t get me started on the time I was told I needed $ 3k worth of dental work!). Highly recommended.

For my first cleaning appointment, I showed up on time and had my x-​rays done. After waiting in the exam room for a few minutes, the hygienist informed me that the dentist was in traffic and would not be at the office for another ½ an hour. Keep in mind that I had already been there 20 minutes. The dentist, if I had waited, would’ve been almost an hour late! Since I had to go to work, I rescheduled to return the next week.
The next week I returned and was able to see the dentist. I was told that I needed two crowns on my back molars. The dentist did not show me my x-​rays or explain the treatment in much detail. I was given a treatment plan that quoted a personal cost of $ 1,800 dollars (with my dental insurance picking up another $ 1,800). I went home an researched what exactly the crown process entailed and was surprised to learn how extensive it was. Given the price, the invasive procedure, and the fact that I was feeling no pain in my molars, I decided to get a second opinion. The second dentist I saw (Lakewood Family Dental) took the time to show me pictures of my teeth and explain the process of a crown versus a filling. He explained that my teeth did have some issues, but they were very minor and could be fixed with a filling, which is less invasive and substantially cheaper ($ 200 vs. $ 1,800).
Needless to say, I’m glad I went with the second opinion. I don’t want to jump to conclusions, but with a franchise like Floss they pay a percentage of their profits to the franchisor. I think there is an incentive to make up that percentage by increasing their overall revenue by up-​charging patients with expensive and unnecessary procedures.

We originally used the Floss Dental on Oaklawn until this location opened in Lakewood. Everything we liked about the original was re-​created here, but I have to point out an additional ‘service’ Lakewood provided. My wife reached out and asked if there was a way for our 2-​yr old daughter to «meet the dentist» so we could introduce her to the concept at an early age. The staff spent half an hour showing her around, introducing her to the dentist, and explaining how all the equipment works. Not only was the amount of time and attention spent extraordinary, it was all also done without cost. That’s real customer service when you make considerable effort for someone who has not even become a customer yet. Very, very pleased.
My original review from Oaklawn:
As my wife (CJ T.) reviewed, we have both been going to Floss and highly recommend it.
I have always been apprehensive about the dentist as I am not that great at preventative maintenance, so by the time I make an appointment it is usually a very unpleasant experience with a lot of cleaning to be done. Couple that together with the fact that our insurance had us going to old, ragged offices that were so worn out I would not want my dogs to have their teeth cleaned there — well, you could see why I was not a frequent vistor.
Yay for new dental plans! Double-​yay for new dental plans that have Floss as an option!
Very nice offices, kept up very well. I cannot say enough about the staff, very pleasant, friendly and actually seem to like their jobs! (weird, huh?)
The cleaning, while still not ‘pleasant’, was the least painful I think I have had — and a little bit of numbing cream helped a lot. I don’t feel anywhere near as apprehensive as before about going and I actually plan to go twice a year — which is a big deal for me.
Also, free teeth whitening for life — love it! You cannot do whitening on the same day as the cleaning, but I went back for it a couple of weeks later. Same nice greeting, same friendly service, even though I would not be spending any money with them that day. Oh, and it seems to have definitely lightened my teeth a few shades.
Two thumbs up!

Love this place. Super advanced technology and the staff is chill and knows when to chat you up and when not to. The TVs on the ceiling are amazing. Dr. Nirmal Bhakta is the real deal. He is very relaxed and professional. He did a wonderful job on my teeth.

i don’t usually seek activities that may cause discomfort, however, my teeth were getting pretty sketchy, (in my opinion). I just picked Floss because i saw several ads in paper indicating they that they offered free lifetime whitening. I hadn’t heard of anyone else offering this service at the time. Now it seems everybody offers it. I’m pretty sure Floss was the trendsetter in this department, though.
Upon completion of my initial exam, it was brought to my attention that my teeth were the whitest natural shade of white. The sketchiness was all in my mind, apparently.
They had cool junk like futuristic dental digital photography gear and stuff.
I started off at the quadrangle several years ago and when they opened a new location in Lakewood, it made going to the dentist that much easier. I can now be there in less than 2 minutes, if need be.
At both locations the staff is always friendly and nice and professional. The care plan provided a clear picture of what needed to be done, without a bunch of unnecessary procedures. I have really never had to wait an unreasonable amount of time to get an appointment or to be taken back on the day of my appointment.
A while back, I had my bleaching trays in my gym bag and the bag was stolen from my car. *That reminds me, I have to do a review for the auto glass place.
I called to get a replacement. Appointment was scheduled 2 days later. I was in and out in 15 minutes. I was told it would be about a week before they would be ready. They were ready the next day. I’m known for my super white teeth in certain circles, thanks Floss.

I’ve been to the Floss in uptown, and decided to go to the Floss in Lakewood because it’s closer to my home. The experience was GREAT! The Doc was professional and caring. He cleaned my teeth and he was very personable and gentile. The staff was friendly and helpful. I would highly recommend coming to the Floss in Lakewood.

I was very impressed with the dentist, the staff and the office itself. I thought the dentist was very engaging and made sure I was comfortable and understood his explanations as to what he was seeing.
I see other negative comments on this practice with a female dentist, but this practice does not have a female dentist at this time.
I would recommend this practice to anyone needing dental care.

Best dental practice in town. Very friendly and most importantly very caring and professional. Found my new dentist!

Floss in Lakewood was one of the best dental experiences I’ve ever had. The staff was friendly and helpful and they whitened my teeth for free after my cleaning! The dentist was professional and friendly. I would highly recommend Floss in Lakewood!

I’ve been coming to this location since they opened. In the past I had some hesitation dealing with the dentist. I went today for my cleaning and was very impressed. The new dentist is so friendly and professional. I really felt like he spent time to review my history and came in prepared to answer all my questions. He also had a little extra time and was chatting with my 5 year old while they were finishing my cleaning. It was a great experience for us both and I am looking forward to going back in the spring. They also offer free whitening once a year with your cleanings which is awesome!

Great place! Staff was great and Dr Bhakta cleaning gentile because I have some sensitive teeth. He was thorough in his exam and showed me what I need to do to keep up my dental health. Finally a neighborhood dentist!

Dr. Bhakta is very committed to the wellbeing of my teeth. He is tenacious and encouraging. He’s the first dentist to help me create a treatment plan the sounded like «this can improve» after we do some work and tweaks. Very optimistic and honest.
I really like him and his work ethic. Not something I’ve said about a dentist in a LONG time.
I highly recommend him and the gracious staff at this location.

I had a very good experience with my appointment, the staff was very pleasant and informative when it came to my exam, X rays and the cleaning. I hadn’t had a cleaning in a while and the dentist did a very good job and I didn’t have any pain afterwards, which I had concerns with but it was a good experience. I will go back return for my follow ups because they made feel very welcome!

I hate giving bad reviews, but I feel like they need to know. The staff is super friendly and great to work with. Scheduling was easy. I came here three times, and it was always nice.
My review is so low because I’m not confident in the dental hygienists and the dentists that I had. I asked my 1^st dentist (you’ll never get the same one twice) about something on my teeth and she said there’s nothing I can do about it. Then the second time I asked, she said the first dentist didn’t know what she was talking about because I can do this, & then she told me something I could do, which required me buying one of their products. This dentist was so nice and even told me I’m the perfect dental patient.
So, my 3^rd visit was the worst! I felt like she was yanking on my teeth and scraping the heck out of them. I’ve never had a painful cleaning before, but this was almost unbearable. I left with swollen gums and painful teeth. Then a few weeks later I noticed scratches on one of my front teeth. It seems that she scratched my teeth so hard that it left marks… I didn’t even know that was possible.
Everyone here is so nice and the place is so clean, but having a painful cleaning and different hygienists and dentists who gave me varying answers makes me wary to go back. The confidence I have in the dentists and hygienists seems to be give and take each time I’ve visited.

DO NOT GO HERE! I went for cleaning & left with 2 painful cavities filled and a temporary crown. My crown did need to be replaced because it was cracked but it was not painful at all but they told me afterwards I may need a root canal & of course I had to go back for a root canal the next week. My root canal went extremely bad, my face & neck swelled and I was in excruciating pain, I’ve had one before and it was not like this afterwards. When I went back to their office they didn’t know why there was swelling & she had never seen anything like this so she sent me to Dallas Oral Surgeons immediately. I didn’t really understand why I was going there but when I arrive there to see the doctor he told me that he may have to remove the tooth if the swelling doesn’t stop or I can’t breath because of the swelling. I went somewhere else for the permanent crown to be placed.
I had this done in May and I can’t feel the front of my right lip to the bottom of my chin because they did nerve damage when they numb me. Also the cavities they filled hurt every time I eat something or drink something hot or cold, they were not bothering me before I went in for the cleaning.
Again do not go here, run the other way as fast as you can

I’ll give them one star because they do actually have dental equipment. I’ve been a regular with Floss for a few years, usually a decent experience, until today.
It’s 8am, the «new» dentist (you do realize you will never see the same one twice) must have had a rough night because she took her aggression out on my gums… I kept saying it hurts, her reply «haven’t you had your gums measured before?» Very condescending tone.
Then came the estimate (uh upsell) for teeth scaling. Since I declined paying for this scaling experience (over $ 300 that insurance covered)…I learned I would not be getting the regular «cleaning & whitening» that I came for.
So if your dental insurance covers X-​rays, cleaning & whitening, go somewhere you can have that done, this apparently is no longer the place.

I came here for the first time today & fell I. Love with the staff. I had a cleaning, exam, X-​rays, & teeth Whitening. First off the cleaning was probably the most conferrable not painful cleaning I’ve ever had. I’ve tried many different dentist in Dallas & this is definitely my favorite by far. They told me everything what I need & everything that is wrong & helped me find the right plan for me. Not the forget the Free teeth whitening! Like what? No one gives a free teeth whitening! This is now my one stop dentist.