J & J Llantas

My experience at J&J was less than stellar.
First and foremost, the one good star is for the fact that they remain open until midnight. This feat alone is their sole redeemable quality.
The lack of any real pricing module is a practice that just screams «bush league» and «con-​artist». Couple this with the fact that absolutely no one there appears to know what the price of anything is and you have part of the reason for my frustration.
The night shift manager, as well as his cronies, were completely unhelpful. This stemmed from my insistence that the valve caps for my tires be returned to the manner in which I drove in. Call me crazy, but if a customer tells you that something is off with their vehicle, that they drive, on a regular basis, best practice is to believe them and fix the issue.
The manager who, mind you, remained completely nameless during our exchange opted to not only completely eschew the fact of my statement, but also to accuse me of calling his staff member a thief. All of this in front of, you guessed it, other paying customers.
Now, I may not change tires for a living, but I do service the general public on a regular basis within a fiduciary capacity and the first rule of customer service is the customer is always right… even if the customer is irate. Nothing screams we do not want your money faster than an overzealous night shift team lead who feels empowered by a random parolee with an air gun screaming over his shoulder.
So cheers to you, J&J. You’ve lost a loyal customer for life. I plan to take my service and the service of anyone within earshot and screenshot of me to anyone other than you.

So we had a flat on our little road trip and considering it was Sunday there was not many shops open. Luckily we came across this place on accident because it was across from Hamms and was too packed to go there. I called and asked hamm for their used tire price and compared to here.
They offered me one tire for the front and a patch for the flat tire for $ 30 and I told em I might as well get 2 front tires because it’s such a great deal and my tires were bald. They started working on it quickly and knocked out a bunch of cars from their line fast. && i ended up spending $ 85 for 3 tires. They even showed me where the nails were when they were trying to patch it up. In my opinion not even worth saving if I could get such a good deal. I am glad we came here!
4.5 stars all around only because they didn’t have somewhere for the customers to linger and when were drove up they were too busy to acknowledge us. However, they eventually greeted us & worked with my budget (:
Thank you j&j llantas for the fast, inexpensive service!

So I was on my way to Hamm’s Tires across the street, called them at 11:48 PM and told them I was on the way, the guy even went to check if they had the right tire and they did. I was thankful and told him I was on the way and to wait for me, he said okay. I pull in EXACTLY at midnight and not only are the garage doors closed and the equipment put away, Office was empty. I was so disappointed. Looked across the street and saw JJ’s place still had it’s garage doors open and customers in the bay. I pulled up and they also close at midnight but I told them I had just one tire and they let me in. I was relieved!
Ask for Roy, he’ll take care of you. Also, they take cards and Hamm’s is cash only… it took less than ten minutes. Shared a story with Roy, paid my $ 30, left a tip for the gents for taking me in after hours, all without a phone call telling them I was on my way…
Hamm’s is buster
Oh and it was raining.

STAY AWAY!!!
I purchased some tires and got them mounted on my truck. I asked to pay with my credit card. After waiting 40 minutes for their credit card machine, they come back saying it doesn’t work. I ended up paying in cash later to find out they also charged my credit card. When I went back and asked them to refund my money on my card, they refused and say I have no proof I paid in cash. I stupidly didn’t ask for a receipt originally being that I was pissed of about waiting 40 min for nothing. Now not even my credit card company can do anything about it since I didn’t get a receipt.
Dishonest and unprofessional. Be warned.