Pottery Barn

This isn’t the first time I have received poor customer service at this location, but today topped it all. I had purchased a fig tree online only to discover that the price was reduced by almost half a couple of days later. The company doesn’t honor price adjustments therefore I was forced to purchase a second tree and return the original one. Due to limit of space in my car, I unboxed the tree to bring into the store for a refund. Long story short, came to the story with my husband to refund the tree. I approached the register where 3 sales associates were standing. Stood for a good 5 minutes with no acknowledgement of my presence. Finally had to ask for some assistance. Because we did not bring the tree in the original box, the sales associate had to ask her manager who was standing at the adjacent register for a refund approval. To my shock, the manager mumbled rudely «what do you expect us to do without the box, slap a ups label on this and ship it back?!» And other unnecessary comments along that line. Even worse, the sales associate finds it necessary to reiterate his message to my husband «just in the future please keep your box». I love pottery barn products and have always frequented this store for all my pottery barn purchases, but I’ll not be coming back here no more for this kind of customer service.

The store at the Galleria is great! The online ordering is bad. Every since William-​Sonoma purchased them, online is terrible. I will never order from them again. It’s best to go to the store (when they aren’t as busy) and do business in person.

I went in for a lamp and vase. There were people there but I saw no one spending money. I walked around to every register with my wallet in my hand and no one would help me. You had 6.7 employees there all talking in 2 – 3 people groups. I stood at each register while I was ignored and finally I turned to walk out. Once in at the door someone runs up wanting to help. It was to late at that point. The time I was there was approx 230 on Tuesday the 24^th of August if you want to look into who was working. But looking at this stores reviews it looks like they treat a lot of your paying customers this way. What a shame because I wouldn’t come back to that store if you were giving it all away. To bad I have to give one star cause it’s not deserved.

Love this store. Friendly staff and full of ideas and product knowledge. Always fun to shop at this store. But I like the bedding. I have had some of their sheet sets now for over 15 years and they still show no wear. Colors don’t fade either.

My visit to Pottery Barn on Knox & 75 today was no different than any other visit until I was approached by Pam.
Lugging an arm full of items that needed to be stocked she stopped what she was doing to help me. Although they didn’t have what I was looking for in the store, Pam offered several options I could use to find it. She went as far as offering to look it up with me on the web.
Needless to say Pam made an average visit extraordinary!

All your usual PB selection (no surprises there), but I like that the staff is really helpful. They have always been good and when I wanted to hunt down the last item from a set of linens that we got for our wedding and had since gone on clearance, the lady called on several stores to help me out.

I shop at Pottery Barn a lot, and having given this company a lot of my hard earned money. I’ve been to various locations across the country. Today, I stopped into this one in Highland Park ready to purchase about $ 800 worth of bedding. I had a list of the items I wanted. The woman who helped me was rude, condescending, and I felt judged. She quoted, «oh … You are looking for the cheaper pillows». I’m looking for inserts for some shams. It’s not like I was using them to sleep on. I will never give this place my business again. Please hire helpful people.

Let me start off by saying that our experience at first was absolutely horrific, but, what Brent & Jill did to rectify the situation is why I’m giving them 5 stars. They truly wanted to make everything right, because of what they did, we will be back.

First, I’d like to say that I am a Pottery Barn online fan. But, today, once again, I remembered why I rarely darken the doors of this store. I found shelves online that I want to buy, and called customer service to see if they were available at the Knox Street store. She said yes, but to be sure and call ahead to see if they were in stock. Call 1– Julie said she’s check with the stock room– and disconnected me. Call 2– put on hold by unnamed person for 5 minutes, and never returned. Call 3– asked to hold again by Helen, and then Angry Young Man came on to demand my name and number. They were busy and would have to call me back. When I asked when I could expect the call, he huffed and said soon. An hour later– no call. So made the 30 minute drive to discover from Haughty Young Woman that they were, indeed, out of stock. Ordered online, as I should have from the start.
This store is staffed by frowning unhappy people. My advice– maybe go in for ideas, but buy online.

I generally love Pottery Barn. I have a very durable sofa and chair from them, not to mention flatware, towels and wine glasses and lamps. The Knox street location is unfriendly. Yesterday, I came in looking for a cocktail shaker I saw online and wanted to see in-​person. There were two of the larger one I wanted to buy, but they had no price tags, so instead of looking up the merchandise, the sales person tried to sell me the smaller, cheaper shaker. I told her that I preferred the larger one even though it was about $ 10 more. She refused to sell it to me and told me that I should check out Crate and Barrel instead. Pottery Barn employees at this location don’t greet customers when they come in and ignore them when they want help buying things. I won’t return.

I’ve been here once. And once is all it will take.
This location is seconds away from my condo. I could literally take a rock and throw it from my balcony and hit the roof of the store.
So one beautiful afternoon I decide to take my longboard out for a spin and ride on down to Pottery Barn. I enter the store with new blankets and pillows in mind, but to my surprise receive zero help. Lots of employees standing around twiddling their thumbs, but I guess they aren’t trained to help customers.
I honestly think I received the cold shoulder because I had a longboard in my hand. It makes me look very young and I guess there’s a stigma on people who «skateboard».
I ended up going across the street to Restoration Hardware and found some really nice faux fur blankets.

Nice, clean, good sized store. If you don’t know, pottery barn is like the housewares section of Target… on steroids. Prices are a little higher than Target though. Maybe the quality is too, but I can’t really say that for sure. I was just in to pick up a comforter that was being held for my sister.
They have a few different registers that doubled as the return desk. All were equally as busy. Everyone was taking their time chatting and being friendly with the customers. I was a bit annoyed because I was in a bit of a hurry.

The customer service at this location is fantastic! Pam and Jocelyn were sincerely nice and very knowledgeable. Jocelyn even continued searching for an item that did not appear to be in stock after I left the store. She ran out to the parking lot to let me know she found it! I just had to share because this made me smile and will make me a loyal customer at this location.

Disclosure: I have visited Pottery Barn Kids 5+ times.
Pottery Barn Kids is a spinoff of Pottery Barn. You’ll find high quality (and expensive) home décor, bedding, decoration, books, and toys geared for kids.
My Overall Rating — 2 ½ Stars (Atmosphere, Service, Store)
Atmosphere — Located on Knox, it’s a great area except the parking spots are way too tight. Unfortunately, our doors/​sides have been hit. If you can find a parking space, you’ll be greeted with a warm, inviting, and cozy store. Just cross your fingers you get a parking spot. ½ Star.
Service — Strangely enough, on our last visit we weren’t greeted or asked if we needed help. We bought both our children’s beds here two years ago and they were very helpful then. In fact, the only time we spoke with a store employee was during check out. This was on a Saturday morning with only a few customers in it. ½ Star.
Facility/​Store — The selection at PBK is great. While the store is packed with merchandise and little room to move around, they do a great job of having unique items and sample room/​bed designs that go a long way to help you visualize your space. The only issue is it’s not cheap. I recommend you wait for sales or open a PB credit card to get rewards if you shop there a lot or buy big ticket items. On a smaller not, this PBK recently advertised the appearance of Spider-​Man to help promote their super hero line of bedding. However, he was nowhere to be seen when we got there. We ended up buying things we needed anyway, but our son missed out. 1 ½ Star.
Will I Return? — I’d rather shop online. Since the parking is so bad, and all item are also sold online, we would rather save the drive and shop online. I would only return if we were already in the area and were window shopping. No Star.
My Unilocal Rating Scale (Sum of all parts):
1 Star — Atmosphere — Is it a cool dive? Perhaps an upscale place? No matter the type, atmosphere plays a big part and I’ll give a star if I like it or thinks it has great charm.
1 Star — Service — You can have a great meal with bad service. But that’s also what can make a five star joint drop to four. It’s important to the dining experience that service is great and on point.
2 Stars — Facility — I’ll award up to two stars for the facility, since this is the main reason we go out. Sometimes the extra star is given for value, but it’s really all about the facility.
1 Star — Will I come back? — If I know for a fact I’ll return, I’ll give this a star. A place has to make an impression for me to return.
Each Category can be given up to 1 star except food (2 stars) because I consider all these categories important to the overall dining experience. I will sum them up to provide my final Unilocal score

The furniture is ridiculously expensive for simple pieces lacking much character. But strangely, the home décor is usually creative and moderately affordable, plus most items eventually make it to sale. Unfortunately, any furniture items on sale are likely to become back ordered. Beware– they have even allowed me to buy an outdoor sofa and then «delayed» the accompanying cushions for 1.5 yrs…

Pottery barn is awesome! I love a lot of the products sold here. We went in on a Sunday morning right after opening when the store wasn’t that busy. There was an older sales lady and she saw us coming in, didn’t greet us, didnt ask if we needed any help even after I said we were here for a wedding registry within a ear shot of her. Maybe it’s because we look young but either way that sales lady was terrible. maybe she shouldn’t profile.

Nice place in the Knox-​Henderson area. The staff does not attack you as soon as you walk in the door but give you enough attention to make you feel wanted. Mark helped me locate the items I came for and secured further vistis from me as a customer. =)

I remember when I saw my first Pottery Barn in person and was shocked it was an actual store! Remember that Friends episode with the Apothecary Table??? So of course I wanted to see why Rachel and Phoebe loved it so much. I was definitely not let down. However I think I prefer Pottery Barn Kids and I can’t wait til I have my own so I can buy up the store!