PrimaCare Medical Center

First visit. Very positive experience. Friendly staff. Doctor was great with our autistic son.

The absolute worst physician and establishment I have ever come across, aside from the woman at the front desk who was very nice. Let me start by explaining that I am an advanced practice registered nurse who administers anesthesia for surgery. That by no means makes me an expert in family practice medicine but I at least have an understanding. The problems I encountered were as follows:
The nurse/​medicial technician did not 1) ask about my health history. Not one question. The closest he got was «what medications are you on». This is significant because a person’s health history can be a significant source of information and often times explains what is going on currently. 2) does not know how to use the forehead-​scanning/​temporal thermometer. The technician/​nurse literally scanned a 2 inch portion of the middle of my forehead. To get remotely accurate results you need to scan across the forehead, to your temples, and then finish at a point behind the earlobe on your neck. That sounds trivial problem, but due to this, my temperature appeared normal… which it was not. .my temperature was taken with two different sources both before and after the visit and both showed a temp that was 3 degrees higher than the technicians.
2) The woman physician, I will add her name when I can find it, again treated the event as if she had 10 minutes max then out of the door. I told her I would like to «start from the beginning to explain my present illness» she said no and that she got all the information she needed from the technician. Strange because I didn’t give them hardly any information aside from basic symptoms I was having. She came in with a preconceived diagnosis as opposed to listening to anything I had to say.
So of course, after the rapid flu and strep test came back negative, and my cbc was ok, she was at a loss. That is ok. I didn’t expect her to have all of the answers especially if its a random virus. But her solution? A lidocaine mouth rinse (which sore throat was the most minor of my problems, and I stressed that) and an antibiotic. She prescribed an antiobiotic to a person she knew didn’t have a bacterial infection (based on my symptoms and a normal wbc on my cbc). That is a HUGE problem. This is not taking care of a patient… this is not advocating for a patient… this is sending generic medication to the pharmacy that will cause more harm than good in my case. It’s lazy. People outside of the medical profession may not have that understanding and may think what she did is appropriate. It’s not.
To top it off, as I was leaving she said «well the good news is the flu test came back negative». How is that a good thing? Had I at least known it was a severe case of the flu, I would know what I’m dealing with. How is going 7 days with a ¹⁰⁄₁₀ migraine, a 102 temperature, no appetite, dehydration, fatigue, muscle aches, nausea and not having a diagnosis a good thing?
If you want to be heard and not treated generically, do not go to this Dr. In a box.

I went in to get a shot for a migraine. Dr. Gail said they only had 1 type of injection and she thought I was allergic to it because of a med in that family I’d had a bad experience with. She said she’d write a prescription for Imitrex, and I said the one for the automatic injector. When I left, I looked at the pres and it was for a pill. I returned and asked for the original injection. My ride had left long ago, and I had to call Über. Each time they said just a minute, and nothing ever happened. I finally left after receiving no help except for nausea. It takes forever to get in and be helped. I would get better help in the OR. I will NOT go back there again. Dr. Gail acted like she wasn’t aware of current migraine meds. Not helpful!

I had a great experience today with the staff at Primacare. Elena was very nice and welcoming during the check in process. Oommen was very attentive to my concerns for my daughter’s condition. And lastly, the P.A. Kem Butler immediately identified the issue and provided a solution. We will definitely be back, but hopefully not too soon lol. Thank you for the great experience.

What started as two girls in need of care turned into a fiasco. Rude check in process. Unprofessional doctor. Asked to leave the room cause the room size. Then told doesn’t matter if I am the father we need you to wait outside. Came here to get my daughter’s fixed not yelled at by staff for being a family. And then told to leave the room just cause my famimy has more members then they liked. Bad service bad place avoid like crazy

This is supposed to be an urgent care clinic but they don’t provide IV fluids. I spent $ 100 to be told to take my daughter to an emergency room because she’s dehydrated. RIDICULOUS!

Love this place.
Electronic Rx is very handy.
Dr. Cerubo is the best guy.
Can get crowded so call ahead.
If you have crappy insurance or none at all, buy the family discount plan on the first visit. You will save the money back first visit.
This is not a hospital but they do have an on site lab and xrays.

This office is pretty great. The staff is super friendly. The lobby and exam rooms are always clean and neat. They have a wonderful play area for kids and a Keurig coffee maker for adults. There is always a current family friendly movie playing. The call ahead service is very convenient. They call you when they are ready for you to come in instead of waiting around in a waiting full of sick people. Walk ins are always welcome. After being called, I’ve never had to wait more than 5 minutes to be checked in and scene.
The reason I absolutely love this office is because of Dr. Mario Currubo. He is a doctor like no other I’ve ever been too. Not only is he very thorough, he actually really listens and has a genuine concern for each and every patient. Every time I’ve seen Dr. Carrubo he has personally called me 1 – 2 days later to check on me to see how me or my kids are doing. That’s pretty rare. I’ve referred him to many friends and family and they all have had wonderful things to say about him. My mother was very sick one visit. After seeing her, he advised he was going to be out of the office for a couple of days and gave her HIS CELL PHONE NUMBER to call him in case she got worse or had any questions or concerns. He really helped her and put her at ease. Don’t let the fact that he works at a «doc-​in-​the-​box» scare you off. I pay the extra few dollars to go to this facility, as it is considered urgent care, because of the quality of service and the genuine care we receive from Dr. Carrubo and staff.

It was during the ice storm we visited, but hey, we waited 4 hours only to find out the X-​ray machine computer was DOWN. They said they were having trouble with it earlier in the day, so why wouldn’t they double check it before letting us wait, in PAIN, all that time. Several other people waited and also were turned away. It’s my second time there and I won’t be back.