Sixt Rent a Car

Overall great experience!
I was having a hard time finding a rental place in Dallas that could guarantee an AWD vehicle, Sixt was the only place that did.
I originally found Sixt via
, but the location on the site limits what region you drive the car in. even though it’s unlimited miles. This location does not limit where you can drive the car at no additional cost.
We showed up a couple hours early to pick up our rental and they didn’t have a clean car ready at the time. No big deal, it was my fault for not calling ahead. Instead of having to wait, they upgraded our rental at no cost to us! We were in and out within minutes!
The staff was super helpful and friendly!

Rent at your own risk! I reserved a car for my trip to Dallas from the DFW Airport location and when I showed up to pick up my rental to my surprise and everyone else, there were no cars to be had. Their lame excuse was no one returned their rentals today so they had none to give out… That’s BS! On top of that there was only one car left and they offered me the car but said I had to deposit $ 300 on the car but my credit card was almost maxed and I had maybe $ 275 left on it and when I asked if I could use my debit card they told me no… That’s BS Too! I even told her the company website states in fine print that they put a hold of only 3 times the amount of your rental price which was around $ 50, so the hold amount should have been only around $ 150 which I had enough on my credit card to cover. She didn’t try to help me out and pretty much told me to try another rental company, which I did and boy am I glad I did! I will never use this car rental company again! This was my 1^st and last time! I gave them a chance and it was a horrible 1^st impression! Stick to the more established places and pay the extra $ 10-​$ 20. I hope this review helps everyone out and will keep you from getting frustrated like I did before my trip even began.

We have been clients of Sixt for many years, having rented premium cars is Europe. We where always very happy with their service. We have now been renting cars in the USA from them for the past month and a half. We have now encountered the most HORRIBLE Customer service in Addison Texas, The same person has hung up the phone on us twice! I even sent in a complaint to them by email, and they apologized. All this was after being on hold listening to their terrible jingle for over 30 minutes. Nobody at this company seems to care about the client anymore. THE WORST SERVICE EVER, There are way to many choices out there to be treated like DIRT! Take your business elsewhere.
Update! Customer service reached out here on Unilocal!I thought great, help, and I answered them right away. They took two days to reply to me, they apologized and said the employee who hung up on us twice has been talked to. At least they agreed that it was unacceptable behavior. They offered me a complimentary upgrade on my next rental. Kind of a joke as we are already Sixt gold card members, and we are entitled to that already. Way too little… Way too late… And they asked for my information again! After I told them information in an email.
Keep digging Sixt, you are almost at the bottom,
So sad, so bad it is almost laughable.

WARNING: THEY DO NOT ACCEPT DEBIT CARDS OR CASH.
Though the rental car reservation through their website was easy and the prices were cheap, once we arrived to the place to pick up the rental car was not a good experience.
A little background: We haven’t used credit cards for years. We prepaid for the rental with our debit card, which can be used as a credit card.
When we went to get the car, they asked for a card to charge for «incidentals». My husband furnished the debit card we used to prepay the car, and they REFUSED it. They would not change their minds regardless explaining this was what we used to pay for the rental, and they can use it as a credit card. Just because it had a «DEBIT» word on the card, they REFUSED it. As a result, they REFUSED to rent us the vehicle WE HAD ALREADY PREPAID TO RENT! We even offered to pay with cash but still nothing. They agreed to refund us but it will take three weeks to get the money back we could have used for our vacation, which was the next day.
Their website is very misleading, they should not have charged our card at all, then we wouldn’t have gone through the hassle of being refused service regardless if we prepaid or not. I guess we could have called and asked more about their credit card policies, but this was unacceptable. They did suggest to go to Budget, so I suggest to anyone reading this to go there instead as they accept debit cards.
This is the first and last time I’m ever going to use Sixt again, regardless of their cheap prices. First impressions last forever.

Dont believe the hype. There is no such thing as an express checkout. You create an account online but you stand online at the airport along with everyone else. And dont choose sixt because you want a bmw, mini cooper or benz. They are full of shit. There was not a single german car on the lot. Lots of pictures of nice cars on the web and at the counter but at DFW, its bait and switch. They dont have any of those cars. I left the lot with some oddball chevy and the counterperson not willing to upgrade me to a cadillac and eat the 10dollar upgrade charge. Stick with a known entity.

Great All Around Experience! If you want a new car, with low miles at a Very Competitive Rate… Give Sixt a Go! A completely New Car Rental Experience~

DO NOT GET THE PREPAID FUEL OPTION. I rented an SUV from the Dallas airport for 3 days and got the prepaid fuel option. They gave me a GMC Acadia which was in a really good condition but I didn’t like the car because I found it very unstable on the highways. They say that the prepaid fuel option is just a convenient way to return the car without the need to fill up gas before. GMC ACADIA’s gas tank capacity is 18 gallons and I got fuel for the price of 2.01 $ per gallon which is on the higher side as the fuel that day in most of the gas stations was 1.89 $ per gallon. I got charged 46 $ for prepaid fuel (should have been 36). Moreover if by any chance you return the car back with some gas they still charge you the whole 46 $ and not according to how much gas the car needs to fill up. The rental experience otherwise was better than the others and a lot more relaxed which I liked a lot.

Recently rented a car from SIXT at DFW. Very friendly and professional. Rates were cheap. I got an upgrade for free. Car in great shape and return was easy. I highly recommend this company.

Their rentals are extra cheap! Their cars are very high-​end. I usually rent from enterprise which has a lower base models on their fleet. Not here. Check in and check out with easy as pie. Would definitely recommend

So I reached out to customer service as there reply indicated and was offered a 25 $ voucher on a future rental. I found this quite insulting because it was not about the money for me but rather the fact that I was traveling to another state visiting family that I hadn’t seen in years and I wanted a nice car to take them out in. I would of much appreciated an apology from the store manager or a free rental for their screw up in starting my mini vacation on a sour note. Unsatisfied and won’t use sixt again.

I was contacted by the customer service department regarding my issue and they got everything resolved for me. They indicated that there was a miscommunication related to the canceling of my last minute reservation and they refunded me my full amount. Based on this I would definitely be willing to give them another chance as it appears that their cars are far superior to other options out there.
Thank you!

Their fleet is newer and better maintained than most. Best place to go for nice cars. You can get airline points but I wish they had their own point system redeemable for rentals.
Service is hit or miss, which is the reason for the 2 star rating. Most of the men working there, including the manager are courteous. However for some reason the females have the worst attitudes. I’ve had to deal with a few of them including Ms. Loya and she was definitely a sarcastic bitch. Also, the interior amd exterior cleaning needs improvement. If it weren’t for these rude females this would be a 4 star business.

I was pretty excited to try Sixt, the 6 month old addition to the rental car facility of the DFW airport. Rebecca, a very courteous and capable front desk clerk processed my reservation with speed and efficiency. The problems began with the understanding of the actual car the customer reserves –vs– the one they are given. On the Sixt app I selected the Mercedes Benz GL class. While I clearly understand it is not possible for Sixt to guarantee that exact make and model, the concept of like class and quality should apply across all rental car companies. It does not apply at Sixt. If the Mercedes GL is not available for a few dollars more, they kindly offer you the BMW X3 (ouch). You read that right; not the X5, the x3. That is akin to shopping for a Mini Cooper and a Maybach the same afternoon. While Rebecca tried in vain to explain they are the same class, they are not. Ultimately, I paid extra for the BMW 5 series. When I was walked out to the car and handed the keys I was not shown any of the very complex features such as how to use the navigation, radio, set up Bluetooth for hands free driving, or even how to unlock the trunk!
I will not be using Sixt again. My message to Sixt is simple:
You have one job. Show me your offerings, accept or decline my reservation, and have the reasonable class of car available as you advertise. Advertising a Maybach and kindly offering me an up charge to a Mini is not sufficient on any terms.

I have had to rent cars on many times and in a multitude of places. This was by far the easiest and best experience ever. The car was a Buick Lacrosse 2015 and is now my new favorite family car of all time. It came loaded with an incredible trim package all the gadgets and I really liked the heads up display for the driver. The reservation, pickup, drop off and billing went very smooth. I did not fee that I was quoted one price and then switched at the counter. The best was after we dropped our car off and flew to Portland, we realized we had left a CD case in the car. Sixt Customer Service was easy to work with and they connected me with the personnel that found our case and mailed it back to us. I will use Sixt in the future.