Tech Pro Plus

My Samsung washer door-​locking mechanism broke. I called Lowes, and I was under warranty, so they sent out Tech Pro Plus.
Laurence knew exactly what part I needed, and ordered it, and a few days later came to my house to replace it.
It took Lawrence only a few minutes to replace the part and he was super friendly and professional!
And the Saturday service is awesome!!! That’s great that I didn’t have to wait until Monday!
I’d give Lawrence more than 5 stars if this app allowed it!!!
Thanks so much Tech Pro Plus!!!

This is absolutely the worst service I have ever encountered. Cannot reach the company because they never answer their phones. After waiting for months, my washing machine parts arrived last week, and an appointment was scheduled for Friday. The tech cancelled on Friday and then promised to get to me on Tuesday, since Monday was Memorial Day. The tech tells me today that he is extremely busy today and may not be able to make it. Stay away from this company!

Tech Pro Plus was booked to fix our LG front loading washer by LG service department last month. It was making a massive amount of racket. The tech arrived in the 4 hour window allotted and decided it might need a complete rebuild, but LG would have to authorize that and provide the parts. He said he’d call me back in a few days. After a week I had to call LG again to find out what was happening. The tech arrives the next day and says it’s probably just a loose screw that holds the drum to the shaft and tightens it. This seems to be the solution until about 3 weeks later when said washing machine starts sounding like a tornado siren (pretty disturbing in Dallas during Spring) and stops with an error code and a tub full of water.
Monday April 25, I call LG about this problem and they offer me an appointment with the same company for Wednesday either 8 – 12 or 12 – 5. I opt for 12 – 5 because I have a business meeting first thing in the morning. The next day, Tech Pro Plus calls to confirm my 8 – 12 appointment. I explain I asked for a 12 – 5 appointment and have already blocked that out in my calendar. He says they don’t have anything available in that time, offering me 8 – 12 again. I had already explained I was busy in the morning. Then he offers Friday to me. I can’t do Friday but offer to be back by 9:00 tomorrow and can he do 9 – 12 instead of 8 – 12. He won’t budge.
I call LG to see what they can do and they can’t reach Tech Pro Plus by phone after trying several times. They just get no answer.
It seems to me if you are authorized to service LG appliances you should have a pretty good idea of what causes these kinds of problems. I am not impressed by Tech Pro Plus and told LG as much. I also said I never want them in my home again. LG is sending their own techs out on Saturday. I will have an entire day wasted just to diagnose a problem that was not correctly diagnosed /​fixed the first time.

Had an appointment for the afternoon (1−5p) and they called around 11a wanting to come by and were unable to come in afternoon. Then they didn’t answer their phone when I called twice.
I booked them through Lowes warranty, we used another company immediately. Don’t have time for this kind of thing, don’t bother there are too many businesses out there who will actually try hard to treat you right.

We were referred to Tech Pro Plus in Farmers Branch via Samsung for our refrigerator. We were extremely displeased with Samsung’s sense of urgency regarding our refrigerator repair. Fortunately, Tech Pro Plus sent Jason S. to our home. He is extremely professional and knowledgeable about Samsung refrigerators. He reviewed EVERY possible problem that could have created our refrigerator leak. The man is thorough. I would highly recommend Tech Pro Plus and JASON for repairs on any type of appliance that they cover. They will arrive on time and complete the work. Thank you for a great job Jason. Oh, and he liked our dog also:)

We bought a Samsung washer and dryer from Lowes almost 2 years ago. The washer started to make a terrible grinding sound when the tub spun. I called customer service to have someone sent out to look at it. The first technician ordered a gear to be replaced and said it would be a few days to get the order. When the gear came Jason Scott came to make the repair. He was Awesome! Instead of just replacing the part, he looked to see what caused the problem. He found a major installation error that resulted in a lack of drainage and so a smudgy, gross crud built up in my washer. Basically I been washing my clothes in smudge for months! Had he just replaced the part I would still be washing my clothes in smudge! He took the whole washer apart and cleaned it with a scrub brush and shop vac. THANK YOU JASON! I cannot speak for all the technicians, but I highly recommend this one!

The heating element on our 2-​month old Samsung dryer went out. Had the extended warranty through Lowes, and this is the company they use, as other reviewers have mentioned.
I was concerned, based on others’ experiences here, but this worked out as well as I could have expected.
Got a call the day after I called Lowes and made an appointment for 2 business days later. Got a callback letting me know something had opened up the next day if I wanted it. Got a call from the tech (Hugo) when he was on his way, right at the beginning of the service window. He arrived, was polite, was VERY fast at disassembling the dryer and replacing the heating element (which he brought with him, ready to go; no ordering parts).
I’d give 5 stars, but Tech Pro Plus apparently can’t unstack dryers, and they can’t work on them stacked. Seeing as Lowes installs them stacked, and we have the warranty through Lowes, this is a bit frustrating. I understand the limitation, and it was made clear on the phone that I’d need to unstack the dryer myself. Not sure what others would do if they couldn’t unstack and re-​stack the dryer themselves.
So that’s a potentially major problem, but not one I dealt with. (And really, Lowes should at least make that limitation clear when they sell and stack these.)
I don’t doubt other reviewers had major problems, but my experience was very positive.

I had a scheduled appointment between 8:00 am and noon. Here it is 2:00 and nothing yet. The day I made the appointment they called and left a message for me to call them but they never answer and you can’t leave a voicemail. I called Lowes and let them know and they could not reach them either. So now I have an appointment with another company.

I recently had somebody come out to take a look at my fridge. He couldn’t figure out what was wrong with my fridge. And when I called him to tell him the fridge was acting up again he proceeded to question where I got my information on how fridges supposed to run, how long it supposed to run for, and what it supposed to sound like. He was so rude to me that I actually hung up the phone on him. According to him, because he’s a lowly uneducated technician, he should know more about a refrigerator than anyone else. When I told him I had done my research on the refrigerator, he then proceeded to talk down to me because I had chosen to trust the research I did on the Internet over what he as a technician new. He even talked down to me saying «don’t you even know what kind of fridge that you have?» Yeah I think I do! I think I know exactly what kind of fridge I have!!! Do you know customer service is??? When I tried to call the company to request a different service repair man, I just got the same as everybody else did, a phone that rang and rang and nobody picked up.

Worst experience ever! Called s few weeks before my 1yr warranty was up. My washer had been leaking water and it was progressing worse and worse. Called lowes and had tech pro plus come out, rescheduled for weeks and finally made it. Had to order the parts and came back exactly 2 weeks later with a pump and seal. Leaves immediately and as soon as I run a load of laundry it leaks water within the first 30 minutes. So I text a picture to the tech and inform him it was not fixed and still leaking water. He informs me he will tell Samsung and get me a new washer. A month and a half elapses and along that time I had contacted the tech atleast 10 times. He lied and said he was waiting on emails back. After s month and a half I contact Samsung directly and and informed the declared the washer fixed and no leak remained. So the tech LAWRENCE had completed the order so he could get paid on the order. Since he completed the order my 1 year warranty had expired, due to his lies. I called his boss and he went along to tell me his tech had done a reputable and conclusive job and doesn’t see anything wrong in the situation. So here I am out of 1000 $ washer as my warranty had elapsed when he completed the order. Highly recommend you do not use this company as they will lie, not fix, manipulate, and steal their way to get paid on a job they have not done.

If there was a way to rate this company lower, I would.
We set up a repair with Lowes on 9÷4÷15 for this company to repair our ice maker. They followed up the next day, only to say that they were not coming by to diagnose the issue, but were ordering the parts. Many calls were placed both to Lowes and the Tech Pro Plus. Tech Pro Plus never answers their phone. It rings… and rings. When you do get an automated message, it states that they are unable to answer and to call back. No voice mail. (Really? for a real company?) I spoke with one advisor at Lowes after another with no one who could even tell me a thing about what was going on. They actually said that they aren’t able to get ahold of them either. How is this possible?
4 weeks and over 15 calls later, we found out that the part MAY have been backordered which caused the delay. Lowes set up another repair with this company and they actually came to install the part on 9÷30÷15. The part was replaced, though did not resolve the issue. Again, I called and called both the service provider and lowes to get someone back out. Lowes, again, was unable to reach out to this company, and only told me to wait.
In the end, we had to ask for another service provider to come out, due to the incredible unreliability of this company– causing further delays.
While an ice-​maker is very trivial, this is a horrible show of service. If the refrigerator had been completely out of commission is this the type of service I can expect as well? I think not.

Absolutely the worst appliance service EVER. There is a long and horrific back story, but the headline is that one of their technicians put a hole somewhere in the interior of my refrigerator with a drill while working on it and asked me for tape to patch it. Yes. He. Patched. A. Hole. With. Tape! And then told me it was «no big deal.» I thought I must be on candid camera. I will give Lowe’s credit for their handling of the situation – they gave me a new refrigerator (and that was Lowe’s not the warranty service – they were difficult to work with, as well. I ended up going to the Lowe’s where I purchased it originally and spoke in person with the manager.) But I was without a working fridge for 6 weeks between the HORRIBLE service from Tech Pro Plus and Lowe’s dealing with the warranty provider and then having to order the model of refrigerator that I wanted. I’m pretty sure that the original problem was minor and could have easily been fixed by a decent repairman. What a waste of time and a perfectly good refrigerator!

unfortunately, I didn’t have the option. This was the company Lowe’s warranty uses. Same as others — The tech called me and left a message to call a certain number. I called the number immediately after his call. Rang about 15 times, then a machine picked up with the recorded message that they couldn’t answer due to high call volume and to try again another time, then hung up. I even called back the number on my caller ID for the tech that called. Again, no answer. Apparently, this is the only service company Lowe’s uses, so… no more Lowe’s appliances for me.

They do not answer the phone. There wasn’t even a voicemail option or anything. It just rings and rings and hangs up. So, I tried a different number after searching around online, and they tell me to email the receipt. I ask how long before we get a response since they hadn’t sent anyone out even though Samsung said they would. 45 minutes max he says. Ok… Days later and still no response. Samsung has been notified that this company is horrible and has sent out another company. Thank goodness, but what a hassle! 2 weeks and 3 warranty companies later, we finally have someone coming out to look at the freezer that isn’t working properly. Samsung should not trust this company to take care of their customers’ warranties!

Hey Unilocal… time for a negative stars option.
Tech Pro Plus has now scheduled, rescheduled and no showed 3 times since August 13^th. Never again. You are dead to me.

They never even made it to the house. Lowes svc center set up an appointment for them to come out next day to diagnose a warranty issue on my dryer. About three hours later I get a very borderline rude (think Dennis Leary rant) person on the phone bluntly telling me «no, we won’t be out for at least ten days, and that’s how it is and if You don’t like it too bad»
So after he hung up, I googled the phone number from the caller ID, which tied back to a hair salon, of all places. Attempting to dial the number resulted in a «disconnected» style busy signal.
So I called back the Lowes service center, related my experience, and asked them to please see if they had a contracted available who was more interested in doing business.
If at all possible, avoid doing business with these … Persons. I can’t personally vouch for their technical prowess, but any company that has no concept of basic human respect deserves to fail.

These people get NO stars. Good luck getting them through their phone # 972−241−6413 and email
. Lowes should NEVER use these people for their warranty service. I will never buy from Lowes again just because of this.

Horrible customer experience.
Do not have Lowe’s, Home Depot nor any other big box store schedule Tech Pro Plus to make repairs. They are rude, lazy, and lie.

Inexperienced technicians, very slow response times, have not fixed my LG refrigerator bought from Lowe’s over 3 months ago. They have sent 3 different technicians on 4 different occasions, replaced many parts. Yesterday the technician left with no ideas about how to fix my problem.
They are very hard to get in touch with. You can find the owner of this company online.
Very frustrated that our refrigerator has not dispensed one ice cube since it was installed by Lowe’s in October 2014.