The Home Depot

I horribly dislike coming here. Although I am a lady, I don’t mind getting things done around the house requiring hammers, saws, eye. But I hate coming to a «Walmart» environment where there’s no care to greet or by hit or miss maybe get some help.
Rows are cluttered, heavy loading carts are hard to find, aisles are closed when no work is performed, signs are missing or torn or incorrect.
You’ll be lucky if you get a mere smile and you’ve hit the jackpot if you get a «hello» or «Can I help you?»
Prices are competitive and typically lower, but if rather pay to have someone come here to buy what I need.
Lowes is cleaner (maybe noI always cheaper), but organization, cleanliness and friendliness is worth me paying the extra pennies.

You’ve seen one Home Depot, you’ve seen them all!
I actually didn’t come here to shop, but instead to drop of batteries for all of 5 minutes, as I understand they recycle. Found parking easily. I entered near the returns area and asked the young lady if they recycled. She was bubbly and friendly and confirmed that they do recycle and said I could give the batteries to her and she would make sure they got to the right area. I was content and skipped away.
Ok, I didn’t skip.

Why would you have a guy with no knowledge of tools encharged of tool rental? Came in at 6am to get a concrete saw, I’m still here at 6:40 bc he can’t adjust guard on it? Rude, seems like he is intentionally taking his sweet time, can’t find the appropriate tools, he doesn’t know what he is doing

Some days there are people to help and other days there is no one… I’ll ask 3 people the same question and get three different answers… Someday I want to give them 5 stars and other days zero stars.

I was recently in the lumber/​construction department and they were not friendly at all. I had to go to Lowe’s :-\

My only complaint about this place is the homeless people begging for money in the parking lot when you are walking to your car. It happens every time I go there and it’s creepy and annoying. There are always 2 or 3 of them working the parking lot and the store should do something about it. The lowes right across the street does not have this problem.

HOME DEPOT! the bestest place ever! because tools! and POWER TOOLS! AND MORE POWER TOOLS! But seriously, this is the place where you can find the tools and materials to do anything, from gardening, to fixing a faucet, to putting up a sign or photo, to building a house!!! And the employees are super helpful and will go out of their way to assist you! Coming here now (as an adult) is like going to a candy store when i was a kid!

Do not buy an appliance from Home Depot! We had a horrible experience buying a dryer. We waited for two months and had four delivery/​installation attempts– each time the delivery guys had an excuse for why they couldn’t install it. At one point we even received a badly damaged model and when the damage was discovered, they refused to take it back with them and we had an uninstalled, damaged dryer sitting in our sun room for two weeks. Home Depot just kept telling us to wait for the next delivery attempt, all of which failed. Finally we got a dryer from Sears outlet and it was delivered and installed within 48 hours of purchase. I strongly recommend against purchasing an appliance from Home Depot.

It’s the holidays and it’s crazy anywhere you go so this experience was no different. I went in looking for a specific item that their website showed to have two in stock. I spent about 10 minutes looking up and down the isles and under displays trying to find this item, to no avail. I walked over to the service counter where the guy behind the counter looked up the item on the computer and sure enough, he said they should have two. He called for someone from the garden dept. to come up front but no one ever came. Turns out the supervisor of that dept. was there the whole time rearranging Christmas merchandise and he just ignored the page. When I returned to the customer service counter and asked the new person behind the counter to page someone AGAIN, she did and this time she described what the person was wearing who should be available to help and even gave me his name. AGAIN, no one came and as I walked towards that dept., I saw him disappear through the double doors into the outdoor atrium area. I was appalled at the complete lack and disregard for customer service. I tracked down the guy and long story short, he sold me the display (which apparently was the only item they had), and gave me half off. I was appreciative for the help I received once I got his attention but I spent a good 30 minutes longer than what I normally would’ve had to have spent had he just helped me the first time they paged his dept. It’s not in the best part of town and I was just glad to wrap up my business and get out of there. Thankfully I will never have to shop at this location again. I whole-​heartedly agree with the two other reviewers who commented that this was the worst Home Depot they’ve ever been to.

HANDS DOWN the WORST Home Depot I’ve ever been to. Customer service…0, Product knowledge…0 (at least in department I needed help) & Pro active/​taking initiative training…0
I’m a Pro Rewards customer and will never step foot in this store again. Possibly other Home Depots because if this one. Lowes here I come!

This is hands down the worst Home Depot I’ve ever been to. We are renovating a 35,000 sq. ft. building and as such we use Home Depot daily and so far have spent close to 70,000 there in the last 6 months.
Every time we go to this Home Depot they are out of stock on what we need. It does not matter what it is its not there. Today it’s grout sealant, yesterday it’s paint and the day before it’s chrome spacers and it goes on and on.
I should know better at this point to go to this Home Depot. If you are a serious contractor do yourself a favor and try the Home Depot off Forrest Lane.
And Home Depot, fire that store manager and get someone in there that knows how to run your store. It’s laughable, it really is.
This very minute I have contractors sitting idle waiting on product that you don’t have in stock. I am so sick and tired of your incompetence costing me money!

Home depot really effed us hard in the butt. After a month of waiting for materials to be delivered, and another month for people to come out and do work, the contractors they hired decided they didnt want to work the floors cause it «looks too hard». (After we clogged up all our bathrooms with stuff, flipped beds over, and booked hotels) needless to say we went thru a shithole trying to find someone to do work and living out of a hotel for 2 weeks. Thanks home depot…

Called here to see if they had some supplies I was looking for. The person who answered didn’t sound like she wanted to help me or go look on the item. I also called two other locations-​one which had the item and none of them were very friendly, made it seem like I was a bother for asking for a specific item.

Most of the staff here is professional.
It’s sort or a hit or miss.
A lot of the employees are extremely educated in what they do, while others struggle at keeping their shirts tucked into their pants.
I’ve never had a terrible experience to where I wanted to put them on my «never-​to– return» list.
But I’ve also have never had an experience to where I wanted to write Oprah about it.
Once I bought some really cheap carpet here.
Fin.

While the sales staff were great, we got a last minute bump on delivery, due to the weather to be fair, which is resulting in a two week delay in delivery of new washer and dryer. While I realize weather is a factor, two weeks on top of over a month waiting for them to be delivered is ridiculous, when the items are apparently in Dallas, and only waiting an open delivery slot. This is not a satisfied customer. A day or two is completely understandable, but two weeks is not.

Went for recycle bags. Purchased pumpkins and mums since it’s almost autumn. Also tried to purchase a $ 10 rosemary plant but it wasn’t marked, the cashier asked me if I could just NOT purchase it so she wouln’t have to walk all the way to the garden dept. and the employee on the floor looked at me like I was crazy when I asked if they had blue recycle bags. She didn’t even know if they carried any type of trash bag. They do. Omg

Replacing some of the cracked wood treads on my staircase before I re-​stain them. Went to The Home Depot on Lemmon today looking for those treads. The first guy tries to direct me to the paint department for the non-​slip adhesive strips to put on my stair treads. I said, no, I need the actual wood tread to replace one that is cracked. He asked me if I was SURE I knew what I was looking for. That’s about the point when I started getting short with him. He then gave up and said he didn’t know. I walked through the store until I found someone else. This guy said, oh yeah they are over here. I follow him to a shelf full of wood stringers. Seriously?! The people that work there are uneducated and un-​knowledgeable in building products. If they don’t know what you are talking about, then it must be you!

What’s not to like about Home Depot? I always enjoy my time there and this particular location always seems to have people who can really help with great advice, especially for people like me who are repairing some things for our first time. They also have helpful seminars that teach you common home improvements.

I’m not knocking all the employees here, mainly just the ones in the paint dept. I asked for help finding a certain color by bringing a picture in and the 50-​year old Oompa Loompa lady chuckled and told me it looked white. Considering it was gray, and therefore no where near white, she must be color blind and she should certainly not be working the paint department. Like any painting project, I had to make a return trip for more supplies, etc. Same reluctant, disgruntled employee help. Now making the switch to Lowe’s!

Large location, helpful staff, & great product selection.