Bay Truck Accessories

I go here for all our towing and trailer needs. From an auto shop owner. I trust these guys with equipment and repairs to trucks and trailers that we cant handle. Go see Derrick. stand up dude. His pricing cant be touched.

I was looking for some new wheels and tires for my truck, I was told «Derek knows wheels, tires and back spacing like no other» Derek defiantly didn’t, it was like pulling teeth to find wheel and tire for my truck, everything wouldn’t fit except these ugly wheels he narrowed it down too. He quoted me at 2200 for tires and rims, loved the tires hated the wheels. Found a shop that said 1500 installed and out the door with a warranty and the actual wheels that i originally was talked out of from Derek. Bad customer service and attitudes.

I needed to get a hitch put on my Honda CR-​V, and the dealership quoted me $ 1300. These guys did it for $ 450, which includes the parts and labor for the hitch and electrical hookup. I used it to pull a U-​Haul trailer (1500 lbs) up route 80 (7000 ft) and back down to Burning Man and back. Worked great.
They did seem a bit disorganized, so be sure to double-​check when you think you have an appointment.

Just the facts :
Poor communication
Poor customer service
Pricing was pretty good .
Basically trashed the Inside of the cab of my brand new truck, with dirty /​oily handprints, and scuff marks on door panels. didn’t trust them to clean it, so handled it myself. Installed the wrong size bars on roof rack too. Pretty disappointing to say the least.

I have been going to Bay Truck accessories for years and have had rack, hitch, brake controller, tow bar, etc. installations for years and they’ve never ever failed to do the job right. It’s been over ten years and more than eight various vehicles ranging from pickup trucks, minivans, trailers and motor homes and nothing has stumped these experts.
As for those who went there once and put out nasty reviews, you’re out of line. Anyone can have a bad day and these guys aren’t immune to that. There can be supplier delays, a customer before you demands more work, guys calling in sick or whatever real life situations come up and the Bay Truck folks still bust their asses.
I stand by these guys’ work because not only is the work and service stellar, these are real hard working people who try real hard to please their customers. I started out being a customer over ten years ago and progressively, with every visit they’ve become partners in every project I bring in.
The most recent job I brought in, the supplier fouled up the order and Bay Truck had to order a different unit and brand, cost them more and with the whole installation, they were upside down on the financials. But they stood by their quote and got the job done. Yes, the project was delayed, but it was the supplier that caused it and these guys raised hell on my behalf.
Anyway, I hope that helps future customers determine who they go to next when they are searching for services. This is a small shop that has been run and employs the same people for years, truly a great small business example of ordinary folks trying their best. There may be flaws, but their track record with me is nothing short of extraordinary.
You go Mitch and Derek.

At first glance, everything appears great. HOWEVER, all the nice guy crap they feed you winds up completing services not authorized and taking forever to «complete». They did a complete diagnostics on my RV (which I had already done elsewhere). Then told me what needed repairing. Then kept the camper another week. I drove off and still them items were not repaired. And items repaired are subsequently broken again. $ 1100 later, I ordered parts online and have been repairing at home.

These guys KILLED IT on a complicated install for me. Went way beyond the call of duty and did not charge me extra even though the job was more than they bargained for. I am super happy with the result and I will do my best to send people to see these guys. Highly recommended.

Amount charged changed from the original quote. I was early and sat and waited then at 3 when my appoinment was they annouced over the over head a client was here for an installation.
They promised me a full trailer hitch with electrical when I was quoted, but once they found out it was for a bicycle rack they did not do the electrical and there was no discount and was not advised of it until after completion of the job. My advise look else where.

Work done as promised, for the fee promised, with excellent quality. I had a pair of mud flaps that needed mounting, but I had no mounting bracket and Google could not find one. I know nothing about truck accessories, and threw myself on their mercy. Done in an hour for $ 90 all in, with very sturdy workmanship. Worth the drive up to Daly City.

Love these guys. They did a bunch of repair work on my rv after I crunched it, and came up with some smart ideas about how to fix stuff that was making me crazy. Reasonable and they get the work done when they say they will.

Every time I stroll into bay Truck Accessories, I have a specific need, but then I open my mouth in an attempt to sound competent and truck-​savvy and pure gibberish comes out. I have to use a lot of sign language and whatchamacallit-​ese in order to get across what I want. Thank God Derek and Mitch are not just really good at what they do, but they know how to head off idiots like me at the pass. Saves a lot of time.
Seriously, these guys know their business. I’ve gotten plenty of work done to all my trucks, and all my questions get answered. If they don’t specialize in a certain kind of work, they will gladly and confidently refer you to some other business that knows their beeswax just as well! That’s how you run a show, people.

The staff is great and I got a good price on a secure camper and lumber rack for my work truck. A few bits of criticism: I wish they could have coordinated the installation better. After the call that it had come in the closest appointment to install was a week after the fact. Also they could have told me that installation takes 3 and a half hours before I showed up with no ride and afternoon appointments.

I liked the products they offered, their prices were fair. I do wish they had called me when it came in, I had to call to set up the appointment to have it installed, but it wasn’t a huge inconvenience.

My back door of my topper had literally fallen off. It is an obsolete model and they were able to fix it better than new — at 5:15 in the afternoon as a walk in no less. Top notch service from Derek (Derrick?) and Martin.

Mitch was very knowledgeable and helpful. He gave me some very good recommendations regarding the type of camper shell and truck rack to buy for my Toyota Tacoma Double-​cab. I went to another camper shell dealer and did not hear the same recommendations. Their pricing was pretty much the same as the other camper shell dealer. I was very glad satisfied with the products and service that I received from Bay Truck Accessories.

The staffs are nice and helpful. They know exactly what you need and installation was fast. Overall, I am very satisfied with them and would go back to them again… if the need arises. Would recommend them to anyone.

From the friendly staff to the clean shop these guys now what they are doing. My parts were in the shop within a day, installed and at a good price. They have a very extensive inventory of all your tuck and off-​road needs!