Extra Space Storage

Don’t let the 3 star average fool you. So far, I’ve had a 5 star experience with this location. The staff is super friendly, attentive, and saved me from a lot of stress and headache!
Most reviews seem to complain about the storage rate increases that happen after 6 months of storage. I can’t speak to that as I’m only storing my possessions here for a shorter duration, so bear that in mind.
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PT1 of 5-​star experience:
As this was my first time ever using a storage center, I was pretty paranoid/​wary about all types of concerns: safety, ease of retrieval, mold, security, etc. It’s been about 1.5 weeks since I’ve stored my items, and so far, it’s been an excellent experience.
When I first found Extra Space Storage, I saw that their rates were a bit better for the space I was looking for than their competitors. I reserved a spot, and of course, got a phone call immediately to confirm the booking. They also strongly suggested that I come in to sign the paperwork and check the storage unit before the day of move-​in, so I could make sure that the space accommodated my needs. I’m really glad that they suggested that, because what I found was that I needed an even smaller space.
My consultant, Luvi, also listened and heard what I was really saying — I needed an even smaller space, but I also wanted to pay less and save some $. The smaller space that they had available wasn’t offering the same promotion rate that I saw online… until Luvi asked me if I’d be interested in signing a contract on that day if she was able to offer me that promotion. This is something I don’t know if I’d have known about (or it would have taken more time to figure out anyway) if I waited until the day of move-​in.
So, that got approved by her manager and I was a happy camper. Luvi was very thorough in explaining how to get to my storage space and answered any other questions that I had.
I moved in without any issues and the space was a perfect fit.
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PT2 of 5-​star experience:
I also went back a second time to drop off additional items, but this time, I was in a bit of a rush as it was a Friday night. Saturday morning, I get a phone call from Chris (who was also present during my contract signing) and he informs that I hadn’t placed my lock on correctly. I didn’t know what he meant by that, and he strongly urged me to come in ASAP to fix it. Kind of annoyed as I was all the way in SF, I debated whether to wait until Sunday night to go and fix it.
So, I begrudgingly went… and EXTREMELY glad that I did. I had put the lock on *completely* wrong; so wrong that that someone could have easily accessed my storage space. I didn’t realize that the storage facility did their due diligence so… diligently. I mean, the turnaround time for them noticing this error was less than 24 hours. On my way out, I was just about to call Chris to thank him until I saw him drive by and was able to do it in-​person.
Luvi and Chris are the two types of people you want to trust your storage needs with, and I’m so glad my experience w/​them has been so positive. They are honest, personable, friendly, and so helpful. Highly recommend this facility and location!

I have been storing all my extra things here for a month now and the 2 wonderful ladies Luvy and Irene have made my experience on signing up very easy. They have top notch customer service, they answered all my questions and they are very helpful. I feel very safe that all my belongings are stored here. They don’t only have great customer service, they also have the best price in area.

This review is for that dude I ran into today. Been using their storage services for at least 2 years. I come here all the time for my collectibles, and when I’m shipping items. my storage is at of a size, 12×12 and loaded with boxes from wall to wall, floor to ceiling. it was 1200 pm, DAYLIGHT. i came through the gate. parked my car. usually I start doing my work but at times when I’m tired I take a nap in my car to catch up with my energy. I just worked night shift, so it’s expected that I’ll be sleepy around this time. the staff who work here I know their faces, they’re chill, but this time there’s a new dude at daytime who just knocked on my car and told me straight up «you can’t sleep in here, do you have a storage here? «I’m like wtf! Umm yes, Yes I was taking a nap, because I was tired and just got out of a night shift work. I basically told him that… I’ve never had anybody tell me that ever «you can’t sleep in here!» I don’t live in your storage ok!!!, I parked my car and took a quick nap as I was too tired before I start anything and move heavy boxes around. it’s not like I come to this place everyday and treat it as a bedroom. thanks anyway for waking me up after a brief 15 min nap-that’s the one star for you! …weird how I’ve been nice too after water damage and mold to my collectible items last year and I didn’t file any complaints or report as my aunt said I should’ve done so since I’m paying for insurance… five stars for the rest of the staff who have been nice to me though (except for that one dude).

Totally impressed with the customer service! I reserved a space online but, when I came in to do the paperwork it was explained to me that the website has the space tagged incorrectly. Adrian was quick to find a solution for me and even was able to get a deal for the trouble it caused. I’ve always liked this location because it’s clean, the staff is super helpful and the location is secure. Will definitely continue renting here!

We had such a great experience with the customer service at Extra Space Storage, especially with Adrian. We will definitely be using the storage space and referring Adrian to our family and friends.

Selma Copado offered 1^st rate customer service. Everyone was very friendly. They helped my move be stress free! Happy to be a customer.

We been using their facility for storing our good for the past five years and the staff is awesome! Even when after we moved, we kept our stuff here. The facility are ok. Not the cleanest or perfect looking with ants and bugs but I think it is better than rats. They got no mice so yay!!! They do have a great security. Not perfect but we always feel safe storing our stuff here. Due to their raised in prices we had to move our stuff out and it is a heart breaking situation. Also back breakin… lol. I wish the management will not raised the price for people who still storing with them over five years. This was a deal breaker for us. It jumped so high that you can seriously do a down payment on Lexus or BMW. But I am not holding any grudge because they got great people working here. I love Ilene so ask for her and she is a bit rough around the edges but she is funny once you get rid of your standard in people. Thanks guys and you’ll be miss:(

We like this storage place.
Luvi and Irene are very friendly to customers.
This storage is highly recommended.

I like this self-​storage facility for 4 main reasons… it is conveniently located where it’s easily accessed from San Francisco via Interstate 280; has friendly & courteous staff; clean facilities; and competitive prices.

Beware of Extra Space Storage Increasing Fees Significantly! Go With Local Storage Company.
When I signed the contract in July 2014, I was surprised to read that they could raise their rates anytime. This didn’t seem right to me. When I asked the manager, Selma, about this, she said they rarely raise the rates. But, after only 3 months of paying the contract amount of $ 160, I was sent a notice that the monthly rate was going up $ 20.
When I called the regional office they said that they raise rates every 5 months or so.
I asked him why that wasn’t stated clearly in the contract, he didn’t have a good answer. He said that I was given two months notice on the increase and could move to a new storage company if I didn’t agree with the contract. Well, that is just what I am going to do. After calling around, I found that it is only the big, chain, storage companies that do this. I will be going with a reputable, local company with better customer service and much more integrity.

Not too bad. Showed up and got a space on the same day. No good deal this time. But very reliable

The rate increases every 6 to 8 months from the time your 1^st months 6 months rental is over. No long term contracts. Not very competitive in regards to pricing thereafter. (i.e. — I noticed a different on-​price for the unit that I was already currently renting. I called to inquire but the rep. said that because I was already a customer, I couldn’t get on-​line rate. Hence, the reason I was online looking for storage was because my current rate had increase twice within a 12 month period — I’d rather take my business else where rather than be treated differently because I am already an existing customer. Seems that keeping an loyal existing customer isn’t that important)
Be sure to give notice of your vacate «BEFORE» paying next months rent. After you have paid, they will NOT give refunds of any unused rent for that rental period.
HOWEVER, if you give notice before paying for next months rent, you can prorate your last month’s rent so that you will only pay for the days you will use in your final month.
Simply let the store manager know at the time before you make your last payment/​payment is due/​date of your CONTRACT payment.

You do NOT have to buy insurance, tell them you want to sign the opt out form for insurance, they have an opt out form standing by. If they look confused or look at you like you’re crazy, just look back like they’re crazy for trying to force insurance on you.
Yes they reserve the right to raise your rent every 6 months, They will do so for at least the first two 6-​month cycles. They say they give you notice, but at other Extra Space facilities, I was given no notice, so watch the bank statement if you do automatic bank transfer. It may be worth playing the system and move to another of their facilitates when they raise rent.
Unless you get a move-​in special, they charge a $ 22 one-​time move in fee.
Also it may be a good idea to measure your unit for the smaller units, I wager mine is on the small side of the square feet I am paying for.

Great bunch in the front office. Everything’s going smoothly…

Started out great. The person helping me on the phone was helpful and was able to reserve my space with zero hassle. Told me reservation was good for 7 days and I can just go in and fill out the paperwork the day I’m moving in.
The day of move in, I have my movers on their way and I just finished filling out paperwork. NOW they lay on me that they need me to purchase their insurance or they can’t rent me the unit. Zero mention of insurance in previous quotes/​conversations, no other storage facility has even offered insurance, but Extra Space basically demands I buy their insurance. After much anger and unpleasantness, they allow me to sign a waiver of insurance. Total BS since half the rental contract is stating they are not responsible for damage, theft, nature, etc. No other issues after this. Clean storage place and what appears to be good security.
Today, 3 months after I move in, I get a letter they are raising my rent from $ 300 to $ 401 starting next month. That is correct, a 34% rent increase in 4 months. The letter clearly stated it was within their right to increase rent. No argument there but ethical business practice?
Since this is my only experience with Extra Space Storage, I have to assume this is normal business practice. I’ve had other storage units at other facilities and I’ve never been offered, much less forced, insurance and I’ve never seen rent increase this high or this early into the rental agreement. They must assume most renters will just take the hit since moving will require me to spend hundreds on movers and days of my time. I’m moving now out of fear of what they will pull next.
Unethical business practices bordering on scam. Go somewhere else for storage because no other storage business has tried to scam me like Extra Space.

This place is OK. It is far from SF and beware: they raise their price $ 10/​month every year– this is not a good place if you are looking to store one year plus!!! I was frustrated with the graduated price increase because once your stuff is in storage is difficult and costly to move.

Very irritated by the fact that I cannot pay my bill online, over the phone or by the mobile app because none of these methods work.
Up until last month I was paying my bill online and through the mobile app, but the website has suddenly stopped working and the app won’t let you log in. I went into the location today in hopes of figuring out a solution to my problem, but was met with no solution.
The woman I talked to had no options for me. She gave me a card with step-​by-​step instruction to logging on, even though I told her I have been logging on for a year now, on the same computer, in the same location. She said she didn’t know what to tell me; her only suggestion was to sign up for auto-​pay with my debit card, which I don’t want to do.
When asked if I should call them in regards to my account not working online or call the 1 – 800 number, she again said she didn’t know what to tell me.
Lame service, and it’s ridiculous that I now have to stop by to pay, (and during business hours because they don’t have a payment drop box). My rate also goes up every 6 months, and it’s pretty high for the size of my unit. I wish I hadn’t rented from here, because if the workers can’t help me solve my problem, who will?

Excellent storage place!
The staff here is really friendly especially Selma. I never had an issue with my unit and they were always prompt in fixing any problems I had with my bill or unit. The place overall is really clean and well maintained. There is plenty of space to move all of your things and the hours are reasonable. There are plenty of dolleys to help you move things and I’ve rented units from several building in this extra storage and I’ve never had any problems with the elevators. I know this is a huge problem at other places. I paid $ 60 for a decent size unit for a couple of years with no problem.
Do you need a place to put all your useless crap? I think you’ve found it!

I’ve been using this storage facility for years now and have had nothing but great customer service. The staff are always pleasant, polite, and extremely helpful. I was ecstatic when my building was finally renovated to include elevators!

Very shady place. You can tell from the shady management and their attitude. Someone needs to report them to the Better Business Bureau!