Mission Flowers

I’ve had consistently great experiences with Mission Flowers. I’ve ordered once online, but mostly I drop in without calling and they dazzle me with something incredibly beautiful and quite affordable. They’re a lifesaver! My fiancé enjoys them as well. Lol.

I ordered online 3 days in advance to get these and got a confirmation email. For some reason, I had an urge to call them on the date of delivery to check and to my surprise, they never received my order. I was already very disappointed at the point. Carla followed it up and was able to find my order.
But then I saw the photos of the flowers delivered and it was not like the photos online! Carla assured me that they had the flowers that I ordered but my mom received ones with DAISIES (which look very cheap to me) instead of lavender waxflowers. The bouquet looked less pretty because of this. The ribbon on the vase was as thin as a noodle then it was supposed to be a wide fabric ribbon!
For a bouquet almost $ 100, this is such a disappointment.

Absolutely gorgeous. Called ahead for a last minute surprise arrangement of get well soon flowers and bam! Amazing. I received a wrapped arrangement worthy of presentation to the actual Miss Universe. (Sorry Miss Columbia) I kid you not, try them once and love them for life!

I got a rather unaesthetic bouquet from Mission Flowers as a surprise from my boyfriend. My initial reaction receiving them was ‘wow, I wonder why my boyfriend picked this combination?!’ — the colors clashed and the flowers weren’t arranged properly. Orange roses stuffed on top of white lillies, which, hey, happen to be associated with funerals and death. I sent a picture to my boyfriend, only to be informed that they didn’t match what he bought online. The white lillies (aka funeral flowers) were supposed to be «fiery» orange according to the description and the arrangement on the site showed evenly distributed orange-​red flowers with accenting green buds.
Then, the customer service I received upon calling…
As a recipient of what’s supposed to be a carefree, romantic gift, the last thing I want to do is quibble with someone about what’s not right and experience their confusion about the delivery. I was told that they didn’t have the orange lillies so they used what they had instead… and then pause as though I’m supposed to just say ‘oh okay, sure, that solves it’. No! Then, oh, they’ll just deliver some replacement lillies in the next few days… Wait, I’m supposed to do what, stuff those in with the roses which will be dying at that point? I asked for what was paid for to be delivered in its entirety and was told by Joseph that it could be a few days.
Day 2: I call again because frankly, the last conversation didn’t engender much confidence. Carla tells me that its unknown if/​when the flowers in the bouquet will arrive but they’ll make up a lovely replacement that’s sure to please and make up for it. The second bouquet arrives — the size was half that of the initial bouquet with flowers already drooping and wilting.
Okay, this is truly an unfortunate outcome. Sigh.

joseph helped out our nonprofit in an incredible and last minute way! he pulled together 27 corsages at a pricepoint that worked for us and did it all in under 4 hours. it was perfect and we are so appreciative of his customer service and the beauty and quality of the corsages! thank you, joseph!

I called with a same day delivery order, told her my budget and she said she could take care of it. We were very impressed once we saw the arrangement, it was beautiful. Thank you!

Awesome professional florist’s! Thank you Carla for your great fresh arrangements!
*Parking is not the greatest though, have your quarters on hand, located on Top of the Hill DC!!*

I went to the shop this morning to get ‘last minute’ flower bouquets for my 2 sister-​in-​laws. Very helpful and friendly service! I’ll go there again.

I love Joseph and Carla. They are one of the best florist in town. They made my Mom a
very nice flower arrangement for Mother’s day. Awesome!!! Thank you Mission flowers!

I came here very close to closing time about a month ago and while they didn’t have much of a flower selection left, the lady that helped me was absolutely wonderful and really had a great eye.
I was buying flowers for a friend’s birthday and wanted lots of purple. The only purple flowers she had remaining were the irises and I thought they wouldn’t really work, but she said she could show me a few different arrangements with them and then I could decide. If all else failed, she even offered a beautiful rose bouquet in a glass vase for about a 25% discount because they didn’t have what I thought I wanted and it was practically the end of the day.
Well, I’m so glad she showed me the irises. They turned out lovely and most of all, my friend thought they were gorgeous!
Mission Flowers might seem a little hole-​in-​the-​wall, but they provide amazing customer service with really affordable pricing. They listen and work with you and are not afraid to handle their flowers if you need convincing. I will definitely be back!

Had to order some sympathy flowers for a friend. Ordered online. Had a rush order.
When I arrived at funeral home they were the best looking arrangements at the service.

Thank you Carla for your help today! GREAT customer service! I will use your company again.

Mom’s birthday arrangement arrived on time and was ever prettier than described. I always appreciate knowing I got great value for my money, especially when I order flowers long distance. Mission Flowers did not disappoint.

I called this place to see if I could order flowers from here for a baby shower I threw for my best friend. They told me to call before I came in becasue sometimes they are out doing a delivery. Everytime I called they were in the shop so I headed on over to see what flowers I could order. I went in a few weeks before the shower and talked with a man about what would look nice is the mason jars that I was going to use. We talked about what the color scheme was and what flowers would look best. He recommended a certain number of carnations, hydrangias, and some other filler flowers. I was thinking I might not have enough flowers.
I told him I would pick them up the day before the baby shower aroung noon. I ended up calling him that morning around 10am to see if they were ready and he said I could come by at any time to pick them up. Perfect! So I go in, the flowers are beautiful but it still didnt seem like enough flowers to fill all 8 of the mason jars I was going to use. I took the flowers home and started to make the arrangments, and sure enough I had enough flowers to do exactly what I was hoping. I only has a few flowers left over, and I didnt waste them but just making an extra small arrangment.
The flowers all together were about $ 100 but what people dont understand is flowers are expencive at it is. I carnation is $ 1.25 and I needed at least 30 flowers. Not only that, these flowers lasted. I still have a jar that is fresh from the baby shower 4 days ago. Its not in the fridge or anything. Just on the counter. I would call this place again if I needed flowers. The owner is honest and he helped me get exactly what I needed for this special event.

My boyfriend placed an order here for a corsage for my senior ball (prom).
My dress was a navy blue dress. My boyfriend wanted to match the dress. He ordered three white roses (didn’t have dark blue flowers) and NAVY blue ribbon corsage.
When my boyfriend and I was going to get the corsage early morning; 9am, they didn’t open the doors till another hour or so.
The flowers didn’t last that long as we expected. After the prom the flower died in less than a day. He left it in the fridge until the day of the prom (which was only for 24 hours) still looked fresh. Next morning it was all shriveled up. Usually flowers last longer than 24 hours. We wished it lasted a bit long.
Overall, I did like the corsage.

I placed an order here for a corsage for my girlfriends senior ball (prom). I thought it was just OK. But my girlfriend liked it so its all good. But here what I didnt like about the place.
I told the lady i wanted a NAVY blue corsage. Obviously their are no Navy Blue flowers so the lady told me I can get a rose and they will add a NAVY blue bow on it for me. So I got a white rose corsage (3 roses) and asked for the bow. When I looked at the receipt it said blue after I stated i need a NAVY BLUE one. And of course when I picked it up it was not navy blue and it was royal blue. I knew I should have went back and asked for the correction, but I didnt want to take the bus back and I just risked it but STILL she should have listened to what I said. I said it TWICE. The corsage was nice but not the color I wanted. And it wasnt matching her dress but she liked it.
Also the flowers didnt last that long at all. After the prom the flower died in less than a day. I left it in the fridge until the day of the prom (which was only for 24 hours) still looked fresh. Next morning it was all shriveled up. Usually flowers last longer than 24 hours. I wished it lasted a bit long.
Price was kind of expensive. Yes i know it was prom season when I ordered it. But a few days AFTER I placed the order for the corsage and paid for it in full. My moms friend offered to make me one for $ 20! What a steal but I couldnt take it as I already bought one from here. Definitely a tad pricey. I knew I should have shopped around.
Overall it was ok though. The lady behind the counter helped me picked out the right corsage. I guess she didnt hear the color correctly and she even asked me what color my girlfriends dress was. Should be more attentive. Overall good service though.

came back here to purchase a dozen roses for valentines and just like my previous review, I received outstanding customer service, beautiful looking roses AND a box of free milk chocolates! The lady got the petals and my world couldn’t have been more perfect *wink*

I am still in shock over this ordeal, and don’t even know where to start!
If I could rate them ZERO stars… that’s what they deserve, because they did zero services for us!
Before ordering with Mission Flowers we were going to order with Alexander’s only there website said they could not deliver on Sunday. I left them a message to call me as I was interested in a bouquet from them (this was before I ordered on line with Mission). They called me on Sunday morning, and said they could deliver same day. I refused as I was assured by a confirmation email from Mission they were going to deliver.
So with that said we ordered from Mission Flowers for my uncle’s funeral. I ordered the flowers on line on the Mission flowers website. We asked for them to be delivered on Sunday 1÷17÷10. The confirmation email I received from Carla Chu stated they would be delivered on 1÷17÷10. See Mission Flowers Exhibit A in my pictures. I made a special note that asked the florist to call me, as I wanted to discuss what we wanted printed on the ribbon we paid extra for. Sunday morning I did not hear from them, so I left a message on the machine. Sunday afternoon still no return call. I was starting to get worried. I called the mortuary and asked if they were familiar with the florist. They gave me another number I think it was a cell phone. I left a message at least 3 more times, and sent an email. I never received a return call. We went to the viewing and that is when I discovered our flowers were never delivered! I still gave them the benefit of the doubt that they would give some kind of compensation to us, and get the flowers delivered for the services taking place for the next two days.
Boy was I wrong! So someone by the name of Carla called me on Monday morning. She never mentioned anything about the flowers not being delivered Sunday. She immediately started talking about arrangements for that day (MONDAY). I had to bring to her attention that the flowers were suppose to be delivered on Sunday, and the order was not fulfilled. She was not apologetic at all. I asked her if there was any compensation that she could do for the inconvenience. She informed me that she could not make that decision as she did not have the authority. I said no problem… I need the flowers delivered, please have a manager or owner call me when they get in so we can arrange compensation for our aggravation. She simply said… «if you want compensation all I can do for you is cancel your order». I was shocked. I was shocked for the reason, that they would refuse service for an error that was actually caused by them. All I needed to hear was a little compassion, and maybe a free delivery charge, or no charge for the ribbon I paid extra for. The longer the conversation went on the more she stuck her foot in her mouth. She then said if you want discount I don’t want the order because «I won’t get paid». I expressed that she was showing no compassion, and she stated «I’m sorry I can’t comfort you, but as of now I’m just going to cancel your order. Can I just say I was not looking for comfort from this lady at all, I just wanted a little more professionalism! I then thought how could this lady refuse service over something that was an error on the company’s part. Well… After looking over my confirmation from Mission Flowers… the bottom says Sincerely, Carla Chu. It did not state what Carla’s position was, but I was sure they were not going to put there assistant’s name on there emails. I wanted to get my facts straight before writing this so I called and the first thing I asked was «who am I speaking with»? Her response was «Carla». I then asked «Carla can you please tell me the owner’s name». She was very reluctant on doing so, she asked for what, what do you need it for? I then hung up because I knew I was not going to get anywhere with her. I called back a little later and spoke to Jenny. I Had to lie and tell Jenny that I wanted to write an appreciation letter (as I would have done if they gave me good service) and I needed to know the owner’s name. GUESS WHAT!!! Her name is Carla Chu!!! How SUPER UNPROFESSIONAL for someone who has been in business for as long as she has to LIE over an error, that she never took responsibility for. I really cannot believe how people can claim they love what they do, and they treat there clients like they don’t care at all. Have they never heard of «WORD OF MOUTH»? It’s the biggest form of advertising! My family is HUGE and I can guarantee they will lose business over this one «LITTLE» mistake of mistreating treating there what could have been long lasting clients.
How in the world do people stay in business with such mannerism?
Due to our circumstances I personally think they should have had more, professionalism, and compassion for there clients needs, and wants. I guess that’s just my opinion, but I’m the type of person who always needs to give my opinion.

This florist came up as being very close to a San Francisco address which is very close to the borderline of San Francisco and Daly City. I saw the reviews and called. I wanted to send Get Well flowers to my godmother who has been very ill. The gentleman that answered the phone asked where would I like it delivered, I told him San Francisco. He quickly said that I need to call a San Francisco florist. I tried to explain to him that the address is very close to Daly City. He wasn’t interested in my order at all. I’ve never experienced this with a florist. He wasn’t aplogetic, he was in a rush, he didn’t want to talk to me. I’ll never call this florist again. How rude.