Chili’s

I was disappointed with my experience at chilis. I used to come here often but since my last experience I wouldn’t come back. Greeting took almost ten minutes, food and drinks were average but took a while, we paid our tab in cash (still left 20% tip even though we didn’t leave satisfied) and after waiting for our meal we were tired and wanted to go home so we left the cash on the table (it took a while for her to come back and we just wanted to leave). While we were walking to our car the waitress came running into the parking lot screaming that we didn’t pay our tab. It was so embarrassing and people were looking at us. She then realized we had already paid but it was just so rude she didn’t even look to see if the money was there first. I certainly won’t go back.

Service was slow but because our waitress was also running the bar. She was really nice and the food was good. Overall pretty good.

Ok, I’ll admit it, I had never been to a chilis before so excuse my naïveté.
I came here on a busy Saturday night with a friend for her birthday, our waitress (Jordan was her name I think) was super friendly. I got the spicy Pasilla chicken with quinoa salad from the «healthy» menu (even though there were only a few options, I appreciated them) the food was good. When we told our waitress that it was my friend’s birthday, she brought out a scoop of ice cream for her. The prices were good and we had a fun time.

I came in here for dinner with my boyfriend and son after a day at the water park and I was highly disappointed. We both ordered chicken fajitas and while making a fajita I noticed what looked like black mold in my cheese. I brought to my waitresses attention she handled it properly. Then the «manager» come strolling over, doesn’t introduce himself just goes right into how he «just wanted to let us know the cheese is a three way mix with jalapeño cheese being one and it has green and red spots.» I replied «green and red?» He said «yes.» I then went on to say «okay, but the spots were black in the cheese.» He stood over us and continued to argue for at least another minute with me until I told him «he can proceed away as I’m not going to sit here and argue with him.» And put my arm in the go away motion. He looked at me for a moment and walked away. Never apologized, never introduced himself, never cared about his customer. I will call corporate on him as well. I asked my waitress for his name and asked his position. Apparently Gary is the «managers» name that doesn’t even care about his customers. I get the bill and I had no discount after a horrible experience to try and make things right with offering even dessert for my son. I will NEVER be back to this location!

We came in around 630 on a Thursday night. Quite a few empty tables. It took a long time for a waiter to come to our table. I had to request a waiter from another waiter to get someone to take our order. The drinks took a while to come out. The food was not great. The onion rings app was meh… The batter wasn’t very good. The baby back ribs were terrible… Not tender at all and the taste was off putting. The shrimp and prime rib fajitas weren’t bad. The shrimp was super salty though. The prime rib bites were tender so that was nice. The molten lava cake… I love it. It was the best part of the meal. Again, the waiter was barely around and I always had to flag down another waiter to get her. I was not happy with the service.

Went into the Chili’s tonight with a few friends and I will tell you now I will never step into a chili’s again.
1) Took almost 5 minutes to be greeted, which doesn’t seem like a big deal, expect I was starving.
2) Our appetizer took almost 40 minutes, we were done and ready for another round of drinks before the waitress even came back.
3) The waitress did less than the bare minimum. Other servers were running circles around her. She came to our table a total of 4 times the ENTIRE meal. Never asked us how anything was, and we had to ask for everything we needed.
4) None of our food came out like it was supposed to. Our steak was supposed to be medium, came out well done. Our quesadilla came with NO CHICKEN… Just a pinch of bacon and barely any cheese. Our fajitas were supposed to come with lettuce and salsa and none of that showed up.
5) When we asked for a new quesadilla it honestly looked like just threw some chicken and a little more cheese and refried it instead of making a new one.
6) The manager barely acknowledged that we were upset. He didn’t do anything to make us feel better about the situation and honestly made us feel like our opinion doesn’t matter.
Honestly the only blessing was the margaritas. Even with those I couldn’t handle how horrible this experience was. Sorry Chili’s, 6 strikes and your out.

The food wasn’t good at all and it took forever to get to the table. The only reason I really went here was to get the molten chocolate cake and they had run out of it. Long story short complete disappointment.

The only reason I would even give this a single star is that the waitress was pleasant and efficient. It was freezing in there (which she acknowledged). She said she would ask the manager to turn up the heat (I swear it wasn’t even on and it’s 19 degrees here). Apparently he’s more concerned with the heating costs than with people actually being able to eat with their coats off. (Yes, all the women I saw had their coats still on while attempting to eat their meal.) On to the food: The bottom half of my pretzel roll was rock hard. The french fries were barely warm. Son ordered a Mexican combo (4 items) and said the only thing on the plate halfway decent was the black beans. The waitress didn’t come back to ask if everything was okay and we had gone there because the power was out in our house. So we ate what we could and paid the bill.
We will never go back and suggest you don’t — -especially from December to April when heat is needed.

Everyone is clueless besides the hostess!!! You’d think I was like paying for a service or something! Ohhhh wait I was! Literally the worst experience I’ve had at a restaurant in a while! Manger has no clue what he was doing! I feel sorry for the people who put him in charge of running that location! Will not be returning and I will spread the word to anyone I talk to not to dine there!

My fiancé and I went here a week and a half ago. We were at the bar. Our bartender «Kevin» was amazing. We always had a full drink and everything we needed. He made us feel important. We also noticed it was not just towards us but everyone at the bar. Kevin was nice, welcoming, and on point. I would love to go back to chili’ because of «Kevin»
We eat out a lot and he is one of the few great ones.
P. s. The manager was also awesome after we heard he was in the back covering for the cook who didn’t show up. The food was good too. Kevin apologized for the food coming out a little late but we didn’t care because the service was awesome.
Thank you

Just what I expect when I go to a chain restaurant. I must say that I have not been to Chili’s in some time so I was surprised by all the new menu items. I will definitely be returning to try several of the new items as they look very good. The hostess seated us quickly, the server was prompt and attentive and the food was good. No complaints here.

I have never been to Chili’s before, fearing it was too spicy for me (the logo has a hot pepper on it after all). And this despite the fact there is a branch about 2 miles down the street I live on. I finally stopped into the Danvers branch today because a friend had a gift card and wanted to treat me to lunch.
All in all, I was impressed. The waitress was very pleasant and helpful. The food came quickly (perhaps too quickly… see below), and my meal was very nice. I started with a «house side salad» which was practically a meal in itself and very fresh. This was followed by a Margharita flatbread, which was delicious. Now obviously my choices were not «tex-​mex» but they were very good.
My partner for lunch, however, was disappointed with her meal. She ordered the «smoked bone in wings» and a salad for lunch. The wings were on the menu as «Bone-​in wings slow smoked in house over pecan wood. Served with Chili’s classic BBQ sauce». The wings were not smoked, they were deep fat fried and had absolutely no seasoning on them at all, let alone the «smoked» seasoning promised. And the «classic BBQ sauce» was plain old ketchup with no BBQ taste whatsoever. There were very few customers in the restaurant, so there was no real reason to take a shortcut and fry the wings.
So, a mixed review: my lunch was excellent, my companion’s was not at all as advertised.

My friends and I were planning to go to the location in Chelsea, MA but the waiting time was unreasonable so we decided to go to this location instead waiting there.
Bad decision altogether! We were given 25 minutes but waited 45 when noticed there was some tables available but not cleaned up, we approached the host to speak about our concern, instead listen and go check why nobody was cleaning the tables, he responded back to us claiming the 30 minutes had not expired yet. 2 minutes later, he went to clean the table himself, after that our food took forever to come, to the point when we started noticing people that had been seated after us were already leaving and our food –nothing – !! When we asked our waitress, instead go check on the status of our food, he said: Oh I don’t cook! I just bring the food out, I DO NOT COOK! The food took forever and then came out dry and tasteless. I had the Salmon plate (600 calories). It was a poor and frustrating dinner experience for the 5 of us. I do not recommend!
This Chili’s location has a poor Customer Service in their greeting, waitressing, cooking and busting tables departments!

Haverhill Youth, Black Diamonds Band, love going to Chili’s — especially singer, AJ — its his favorite!

Don’t listen to all those people giving Chili’s a bad review, this is the greatest restaurant I have ever been to.
No matter where you are, you shouldn’t be too far from a Chili’s restaurant. It is a huge worldwide chain, with a famous Tex-​Mex style I will always love. The food is AMAZING, the service is great, there are TV’s everywhere playing the local sports, and a fantastic bar area. I usually get the «chicken crispers» which are these amazing chicken fingers with an EXTREMELY crispy, shell-​like breading, and a succulent meaty inside, that probably makes them the greatest food I have ever eaten. They have so many other foods too, lots of them having an American-​southwest theme. They have SO MANY other additions to the restaurant, including these little-​tablet things at every table called a «ziosk» where kids can play games and do activities, and you can even pay with it, having a card swiping area and a slot for the receipt to come out!
PLEASE consider eating here. It is so great, and all those haters giving bad reviews for this restaurant clearly don’t know what they are talking about.

We stopped in for a quick lunch. That did not happen. The waitress was nice but the food took forever and then came out burnt and tasteless. I had the $ 8 carnitas frajitas. Others were getting verbal about leaving. I hope this a one time problem. I won’t be taking that chance.

Normally I like Chilli’s. But this one is pretty bad.
My friends and I came in around ten p.m. to take advantage of happy hour & needless to say our hour here wasn’t so happy.
I think who ever was working in the kitchen that night had to have been drunk, because everyones food was messed up in some way. We started off with four appetizers (bottomless chips&salsa, potato skins, burger sliders, and classic nachos.) The potato skins were burnt, the nachos were missing beans, and the sliders only came with cheese when they were supposed to come with onion and bacon. Our waitress offered to re-​make the sliders, and the new order came out finally came out ten minutes before they closed. Atleast the chips and salsa were good, but we devoured them in less than two minutes and were never offered a re-​fill. The manager took the potato skins and sliders off of our bill, which was nice.
The original chicken crispers that I got for my meal made me confused. I have gotten the same thing at other Chillis and these were just different. The batter had a different texture and kept falling off the chicken. Also my fries were completely unseasoned. My friends liked the steak and fajitas they ordered, so good for them.

Was very pleasantly surprised! My fiancé and I got a gift card which is the only reason we went and were not expecting much, we thought it was going to be like The 99 or Applebee’s only with Mexican food. It completely exceeded our expectations! There was more than just Mexican on the menu which we were happy with, the food was very good and tasted very fresh, the prices were very cheap and the wait staff was honestly the nicest we’ve come across. For phenomenal service ask for Melisa or John, both are super nice!

Dirty dirty restrooms. Ladies and men’s room, in ladies room sign hanging said let us know if it needs attention. What? Do no employees use it? It is absolutely disgusting.

First time going with my friend and here’s how it went. Walked in, stood for five minutes no one came to greet us to a table so we decided to give them the benefit of the doubt grabbed the menus ourselves and take a seat. It was a beautiful quiet Monday evening with two people eating at the otherwise of the restaurant and a somewhat decent crowd hanging at the bar side. We sat there for 10 minutes as waitresses and waiters passed by and gave us eye contact, and not a single one came up to us. 10 minutes passed by and we decided to get up and leave. I could have called a waiter over but why should that be my responsibility if I’m going to pay them at the end of a meal and forced to be generous and tip? Not a single way did I want to call them over. So the 15 minute mark came by and we decided to leave the menu on the table and leave. Sorry not sorry, not coming back. Thanks chilis you’ve been the best at slow restaurant service on a slow day.