Classy Cleaners

I dropped off about 6 dress shirts and was told to come back on Monday. Monday the shirts were not ready so came back on Wednesday. They ripped one of my shirts. No big deal things happen until I get there and she says she can only pay me $ 20 in store credit for the shirt!
Why would I take the store credit to bring back more clothes for them to ruin. She finally wrote me a $ 20 check which is far lower than what I paid for the shirt but I could see that arguing with her would not get me anywhere.
So that’s where I stand, sitting at home, one less shirt than I had, and waiting for the check to bounce.
Awesome business.

They ruined silk dress. When I checked in, I showed few spots that needed to be removed. When I got it back, at home I noticed that it was bleached and color was faded in same spots. They returned money for dress, but not for service of dry clean of this dress. Owner said that this is store policy.

This is my first time using the service on my own (previously my mom had dropped off clothing here for hemming/​cleaning). I dropped off a dress to dry clean and a pair of dress pants to have hemmed at the bottom (about 3 – 4 inches shortened). The service was excellent and I am very happy with the cleaning and hemming. The pant legs are very even and the stitchwork is neat and straight. My only complaint is that I was told I could pick them up on a Thursday and they weren’t ready yet. I had to go back a day later to pick them up. Overall good service and I think I would use them again.

I am posting this only because of the less than stellar reviews I noticed on Unilocal.We have used this location for ten years, after trying three other Danville San Ramon locations. We have only received consistent good or excellent service every time. They have been conscientious every time, getting out stains that I thought were set in for good. They have also stayed open late for me on two occasions for last minute alterations. The owner knew my name and my wife after the first two visits and always greets me with a smile.

NO STAR!!! Worst dry cleaner! Brought in a brand new white joie blouse that had a tiny bit of tomato juice drops on the sleeve. Went to pick up blouse and it had huge yellow streaks throughout. Owner blamed me. I told him that was not how the blouse was dropped off. I explained that we went over the items in detail at the time I left it there and marked any stain with tape. The owner then started to yell and grabbed my other dry cleaning from my hands. The wire hangers were bent so hard around my hand that I had to scream ouch! It was horrible. All over a $ 30 bill. He refused to fix the blouse or pay for it. He went crazy! Do not go there.

So I will be reviewing their «alterations» service and not the dry cleaning service as to probably what the problem is. I recently came here to have two wool coats and a dress taken in. Pretty simple procedure right?
Good:
1) my items were turned around within 2 days.
2) dress and one coat taken in just fine
Bad:
1) one coat sleeve was uneven to the other coat sleeve
2) drum roll… this cost me a whopping…$ 112!!! Really???
Needless to say they fixed the uneven sleeve within a day. I probably will not be going back for any alterations due to cost and quality of work. I will try the place 2 doors down. I’m sure the dry cleaning portion is better and might try them out some day.

NO STARS AT ALL!
DO NOT GO HERE!!!
This place is so close to my house so out of convenience I would come here a few times I took my husbands clothes home and opened it out of the dry cleaning package to find that it still hasn’t been cleaned only ironed. Still had sweat stains and all. So I took it back each time to have it cleaned over again. But I still would go just out of my convenience. Ya I know stupid. So just this week my mom dropped off her comforter and I took in some more shirts all still dirty! My shirt still had the chocolate mark, husbands shirts all still dirty but ironed and mom had milk spilled on her bed and that stain hadn’t been touched. We both took it back thinking its gonna be cleaned the second time around, but to my surprise still dirty all of it!!! I didn’t take my husbands shirts back I said forget it and took it somewhere else. But took back my moms comforter that cost 50 $ for a refund and they said let us try it again so we gave it back and she told us to come back in 3 days and it wasn’t ready for 3 weeks and it was STILL dirty and they said no refund! My mom dropped it off somewhere else and guess what? They took it out the first time around no problem! So then I was mad took it to her to show her and she said she still wouldn’t go d back the money and that their dry cleaning was the best! Ya right. So far I’ve had dirty clothes, dirty comforter, turned my white suit yellow, hole in my cashmere sweater that they didn’t even tell me about! And the worst costumer service! Do yourself and your clothes a favor! Go somewhere else!!!

Lousy customer service! Do yourself a big favor and go to a different place.

Absolutely go to another dry cleaner. They are truly unprofessional and nasty. When I brought in my comforter, I informed the Korean woman at the counter that there’s a spot there that is wet because I wash off a stain from a medicine that had spilled on it. When I picked it up, the comforter had fungal stains on it. Obviously they had not remove the comforter from the plastic bag for several days and only open the bag after about 5 days to dry clean it. The moisture caused fungus to grow in the comforter. He insisted on re-​cleaning it again. The comforter was cleaned 3 times. Each time I came back, there’re still fungal stains on it. I protested and demanded a refund and compensation because the comforter is now useless and I truly cannot use it again. (The fungus had spread within the comforter to several areas.) The manager refused, was very rude and said if I don’t leave the store, he would call the police to remove me! I told him to go ahead to call the police, as I have done nothing wrong, whereas he has wronged me. (He didn’t dare call the police.) After a long, unpleasant argument, I told him he can keep the comforter, just refund the $ 60 I had paid for the cleaning. Then he very reluctantly gave me back the $ 60. I am now out of a comforter that was quite new and cost me $ 180 when I purchased it.

Look for another dry cleaner! They were very unprofessional and rude to me. On Wednesday, I took in a dress that I needed for a very special event on Saturday — I told them this, and at drop-​off, I was told that I could pick it up on Friday afternoon. When I went in on Saturday morning, I was told that it wasn’t ready and that I would need to come back later in that day. When I went back, I was told that they hadn’t been able to get out a small, barely visible stain that was on the dress — when I looked at the dress, I saw that they had actually made the stain much bigger and much darker.
Instead of trying to mollify me, the manager spoke to me in a very condescending way, asking if I had ever been to a dry cleaner before (and yes, yes, i have), and acting like he was incredibly surprised that I would be upset that my dress was basically ruined. He told me that the only option was for me to leave the dress there for several more days for him to try to remove the stain using several different chemicals, yet couldn’t explain why they hadn’t tried those before I had come to pick up the dress, even though at that point, they had it for nearly an extra 24 hours after the original pick-​up time. At no point did he even offer a refund for the cleaning service, which means at the end of the day, I paid $ 12 in order to have my dress stained. And it’s still somewhat wrinkled!

Easy, fast, and great service! Everything you would want in a cleaners!
My family has been coming here for years and now I take my husbands dress shirts here all the time. I take my occasional items here but I know come here often enough to experience the wonderful service. You are greeted (a lost art) and promptly assisted. If you are already in their system it’s super fast, just give them your last name and the pick update is usually a couple days.
I’ve used their alteration service on some pants before and they did a great job! My mom also took my wedding gown in here to be cleaned after my wedding and they did a FABULOUS job cleaning it! So if I can trust my wedding dress to get cleaned here, I can trust anything.
Also, prices here are reasonable and the finished products are perfect. If you do need an item sooner they will work with you on an earlier pick-​up date.

I’ve been coming here for a while since it’s super close to where I live. You’re always greeted with a warm Korean lady’s smile and their service is always prompt. I dropped off 4 blouses for dry cleaning this morning — originally the scheduled pick up was Friday 5pm but I asked if it could be Friday morning instead. The lady kindly replied it’ll be ready by Thurs night. :D Fast drop in service as well since you just need to give them your local phone number and you’re already in their computer system.
Also, I’ve used their alterations services as well — just as fast and delivers well. I usually need my pants hem since I’m short and nothing ever fits. These ladies definitely knows how to do a good job and doesn’t charge an arm and a leg for it. :) I’d highly recommend their services for anyone in the area.