XSport Fitness

The absolute worst. Lied about free months for signing up, called corporate and they didnt care at all. Was told 15 months for buying a year up front. After 12 months they stopped me when I tried coming in and said my membership ran out. As I explained that I was sold 15 months they asked me to sit down and tried discussing rates for another year. Seriously. Didnt even want to acknowledge that I was being ripped off.
I told them to talk to the guy that signed me up and they said he doesnt work there anymore.
So aside from being lied to, the gym is terrible. Locker room looks and smells like a 60 year old jr high. The equipment is old and beat up, waaaaaaay too many pieces crammed in. Employees are generally rude and unhelpful when they arent riding you about training sessions.
Honestly, just avoid this place.

I been a member with Xsport for a while. I like the cleanliness of this location and the staff is nice! Great late night workout spot! Oh, and the tanning beds are good here too.

I really like this location compared to the ones closer to the city. Not too crowded, clean, and friendly staff.

I knew going in that this gym was small, but after I few trips I couldn’t deal with it. This place gets ridiculous packed after 5PM, and trying to use a locker room with 25 other dudes when it’s designed for 6 people is kind of ridiculous.
Also, I was told I would be charged the equivalent of 4 months dues after 1 year for a «maintenance fee» (whatever the f*** that is). I was instead charged after 1 month.
If anyone ever starts a gym where there’s no bullsh*t fees hidden in your 12-​page fine-​print contract, or where you can cancel with a simple phone call or online, I will rejoice.
I’ll be cancelling and driving the extra 3 miles to my old gym.

Day 2 as a member at XSPORT in Darien and I feel like a million bucks! Not only was my enrollment experience welcomed by an amazing deal and a top notch tour of the gym by GM Steve, I was offered a bunch of free incentives and wasn’t being preached to or oversold.
My personal trainer, Jeff, is a rockstar and keeps me motivated, educated, and already has a training routine that fits my goals. The entire crew are full of laughs and carry a great energy. Especially Matt! You are sure to be greeted by him with a smile and tons of motivation — he’s your go-​to guy for any PT questions or concerns. The cleanliness, organization of equipment, workout classes, and community there keep me motivated and feeling like I’ve been a member for years.
If you’re interested in getting signed up at a gym for very low cost, keep me posted and I’ll get you in touch with the GM for an amazing summer deal — then we can go get our fitness on together and bring our guests for free!

I would give them — 5 stars if it was possible. It took about 4 months to cancel. Even though I sent certified letter, they lost it, so it took them 4 months to cancel membership even after resending. Stay away from this gym if possible.

Very disappointed with corporate customer service. They make everything such a hassle. The gyms make it so easy to sign up for memberships and personal training but when it comes to freezing and canceling or going from power pass to a regular pass you have to go to corporate. Corporate never gets back you. They are extremely hard to contact. It’s such a run around. Not good service at all.

The only reason I go here is because I can work out early and it’s so close to my house. Otherwise it’s a joke. Dirty, broken equipment, night and weekend staff is terrible. I just wish there was another 24-​hour gym close by.

This place is pretty terrible. It’s cheap which is attractive, I get it. Now let’s see, the personal trainers, need personal trainers. There is only one solid bench in the entire gym. For all you curious ladies out there, there’s only one crapper in the guys locker room. Imagine that, thousands of guys on protein and animal tranquilizers there and only one crapper, it stinks, and it’s always occupado. The sinks are terrible too and most likely recycled water. Clean up your act or don’t, either way IM OUT! Oh, and the staff is VERY unfriendly, not to mention the creepy guy with a shaved head who mostly works the front counter Monday through Friday.

If this place sucked… myself or the hordes of clientele would steer clear. Unfortunately it doesn’t, we don’t, and this place is nonstop packed. Open 24/​7, 365, its hard to find a gym more accessible. Staff are friendly for the most part, and keep the place running smooth. Plenty of weight training equipment (machines and free weights) treadmills, bikes, ellipticals, stair climbers… typically clean and ready to go. Large variety of exercise classes running morning til night. Tanning on site from as low as $ 4.99 a month. Showers too, if necessary. Not to sound like an XSport infomercial, but it’s one of the better gyms I’ve been too, and well worth the monthly membership fee.

It’s a basic gym, with basic gym staff. It’s close to my house and gets the job done for $ 30/​month.
Location (strip mall next to Salvation Army) is probably my only issue. The parking lot is full of carts and idiots.
I prefer the xsport in downers grove

Xsport is a joke. They are pushy and don’t disclose all information about services and pacakges. The woman with customer service was not helpful or sympathetic and was rude. I’m cancelling all my services with them. I’m stuck paying for a tanning package because apparently it’s a 3 month minimum (which they didn’t let me know) and you can only tan at one location which is terribly inconvenient.

I just rejoined here after trying another gym that was less than honest when I registered. The staff here have greatly improved in the five months after I left.

First of all… to cancel your membership, you need to send a snail mail. But of course you can sign up on the spot.
You also can’t cancel any personal training you were forced to sign up with without a doctors note. I still regret all that money gone down the drain.
There’s only 3 stair masters, and they are almost always taken. Which is quite annoying since it’s my favorite machine.
It always smells musty and they really need to turn up the AC.
Whenever I have a question about the membership rules, I hear something different from every staff member.
I originally started my membership with Bolingbrook xsport, but I found myself going to Darien because it was more convenient. I didnt know that with a basic membership, you could only go to the xsport you signed up with, which is fine, but the people at darien would always let me go and never mentioned that it wasnt allowed. Until one day, maybe it was the manager, he told me I wasnt allowed to work out there and told me to go home.
Uhhh, okay. To change my membership location I had to send another snail mail to the corporate office.
Its all just really inconvenient. I wish I went back to Zip fitness on rt 53. When I had my membership there, I actually wanted to go to the gym.
At least its 24 hours and only $ 10.

The equipment is adequate and it is 24 hours.
As stated many times here before, the staff are terrible. In fact they are terrible at all the locations. Unfriendly, miserable, pushy and creepy.
If it were not for the convenience, I think I would end my membership.

Gym looks nice, for the most part it’s clean. It’s not lifetime fitness but it gets the job done. If you pay up front it only comes out to 14 dollars per month. So it’s the best bang for you buck. People need to relax, it’s a express gym and a damn good one at that.
It’s a good gym, get in and get out. 24 – 7
Thanks guys

Gym is garbage in my opinion but my husband does like that it is open 24 hrs. (maybe the only plus to this). I am not a member, but I do go from time to time when I have nothing better to do.
First, the staff is horrible. Some follow policy and others don’t (its alway will I need my I.D. or will I not), they are not very friendly (never smiling, never happy, always on cell phones or creeping on women) and always trying to feed you bs thats not true:
I was in today and looking at the Kind bars in particular when Rodger (who was actually nice) came up to me and said how they have a great deal on the bars for promotion. Well, as I told him it wasn’t a bad price but that Jewel was carrying them 10 for $ 10. He then proceeded to tell me that Jewel does carry the same bar but the ingredients are different and that if I brought the package in, and the ingredients match, he will do a price match. (Really, I thought to myself? Jewel carries jank bars that come from the same company?)
*No, they don’t, this guy was trying to prove a point that he’s always right* –can you say, D Bag!
Well, little did he realize he was about to meet his match. Because I live off these bars at work, I had a package and brought it back in (he looked shocked to see me back in there). We both confirmed they are the same bar with same ingredients (again, shocked and now a bit scared). Then he started some more bs that I would have to find the ad online. So I did, and I called Jewel personally to confirm that they do 10 for $ 10 on these bars. He made me sit for 45 minutes trying everything to «hook me up with this deal» which never happened. He told me that he was trying to talk to a higher up regional director (again, really? they work on Sundays?) via text.
Between the girls he was creeping on, the constant playing on the phone and trying to get me to sign up for a membership, I was getting tired.
He tried to sound all corporate but little did he realize, again, I come from business and the corporate world with an actual education and brain.
Bottom line is that he went back on his word and did not match the price. I explained how time is money and money is time in the business world and how much money and time he just wasted of my life. (It really wasn’t because I was out to teach him a lesson). That lesson is you never treat women like they’re dumb, or anyone for that matter. You also don’t promise something you can’t and try to recover from digging yourself a hole very deep (very important lesson in business).
*** Weeks earlier***
I unfortunately bought a massage there, and when I arrived no one had me in the books yet they called and confirmed with me. They were able to take me because the women had no appointments (shocking… not). She was pretty nice but I don’t think she knew what she was doing because when I got out of there I was so sore and had really bad energy. I’ve had plenty of massages in the past and this is the first time ever that I have felt this bad. She did actually guess that I was a dancer but did nothing to work the muscles out.
My suggestion is save your money and go to Zazu in Naperville or even the hispanic hair cutting place that offers massage– they did a way better job than XSport.
All and all, XSport is not worth the money, their deals are not deals and they need to hire some staff that have some brains, business background, work ethic and who are generally happy people. They would be so much better with out the rejected, bottom of the barrel daytime staff.
P. S. I will be calling corporate as well to describe my experiences with this location.

The gym itself doesn’t really bother me as much as the staff. The never acknowledge you unless it’s to be over pushy on up selling you on something. In all honesty I prefer to not have to deal with anyone that works there. Even when I first signed up, I almost canceled when I left because the man was so pushy. I hate having to dodge the staff member, so I don’t have to talk to them. Maybe if once in a while they just said hi, it wouldn’t be that bad, but they never do! Half the time, nobody is even at the front desk when you walk in. I always have to hunt someone down to set the time for me to tan too. I also don’t understand why i always have to wait for a bed to be cleaned. Shouldn’t they be clean after use, not when someone is waiting to use one? The equipment itself is fine, but nothing special. It is very limited. For the price of membership, I guess this is to be expected.

What can I say about this XSport?
Well I’ll start by saying I’m a regular at the Downers XSport on Finley and I LOVE it there. (see my review for deets)
Basically if I had joined this location instead of the XSport I did join I would think the Xsport is second rate.
What sucks about this location:
No towels
Small Locker room
Poor Organization of Equipment
Weird/​unserious atmosphere
Also a lot of the equipment seemed older and not in such good shape to me (compared to what I’m used to).
Overall I also found the staff much more indifferent and the other patrons to be less courteous than what I’m used to.
Even though this spot is on my way home from work I’m going to continue to go to the Downers location as its better in every single possible way.

This Xsport location is slightly bigger than an Express location but it’s just the right size for me. It doesn’t have any courts, swimming pools or saunas room but it does have a lot of equipment that should take care of your every needs. Plus, what I love most about it is the upstairs room for classes that range from Cardio, Cycling, Kickboxing, Yoga to Zumba and many more. These classes are included in your gym membership. I pay about $ 25 a month for access and I find it very reasonable.
They also have personal training here as well and I really enjoyed it when I had mine. I recommend Justin as a PT beacuse he was knowledgable and knows how to customize specific workouts depending on the level of experience, comfort level and body type of every one of his clients. I was with him for about 3 months and I saw results after month #2. I would definitely get him again someday when I want to go back to having a personal trainer.
Things that they can improve here in my opinion upgrading the remaining of their equipment, and especially the locker rooms and bathrooms. And maybe re-​arranging the way the equipment lies so there’s a better flow of things and it looks more organized and has better use of space. The bathrooms are probably one of the most beaten down public bathrooms I’ve seen. It is just in need of a make-​over really bad! Thus, my 3-​stars review otherwise, I would have given it a 4-​stars.