Neat Services

I wish that I would have read Gabrielle’s review so that I would have been prepared for yesterday’s events.
To begin, when my family and I moved to a new home (also, with a small child), I decided to try to find a cleaning service. We have had wonderful service in the past from a different cleaner, however the distance of our new location caused us to part ways.
When I began my search, I received several replies from housekeeprs, including one from Daniela.
Daniela happened to be the first housekeeper to schedule a time and day to see the home, make an evaluation, and then generate an estimate. That estimate was $ 80. At the time, I also was speaking with a different housekeeper (who I really liked), but Daniela wound up having an opening that worked with my needs and seemed to charge within my budget (again new house, so I didn’t have other experiences with price).
The first time that my house was «Cleaned,» the work was minimal and basic. In fact, my husband, came home from work that night and asked me if our house was actually cleaned professionally. I admitted that I, too was underwhelmed (and annoyed that I paid $ 80 for a sub par job).
However, since we had just moved in, we were both exhausted, and we have a 2 year old (who loves making messes, but who also hates cleaning), we decided that Daniela was «fine» for the time being.
Interestingly enough, Daniela texted me the next morning and asked me to write a positive Unilocal review. I declined.
Yesterday, Daniela came to clean our house for $ 80.
Out of nowhere, I received a text from Daniela saying that the price would be $ 100 not $ 80.
I had several errands and was running a bit late. I texted Daniela to say that I would be home in a few minutes to help straighten out.
Daniela continued to send Me a string of texts (when she could have been working) and I asked her to literally wait ten minutes because I would prefer to talk in person.
I was shocked that I was suddenly being charged $ 100 despite ALWAYS paying $ 80. According to the slew of messages that were sent, Daniela claimed that my house Was in worse condition than it was when she gave me that initial estimate months prior.
Side note: I actually gave Daniela a payment of $ 90 (10 more than my rate) the previous week because of the holiday.
A couple of minutes later, I got home and After my husband read the texts, he asked Daniela directly — do you intend to clean our house for $ 80 as promised or do you expect $ 100 going forward?
My husband had barely gotten his words out before Daniela stormed out of the house and left, without finishing the job.
She had made it clear she had another job to get to.
The previously sweet lady who «cleaned» my home (but not all of my home… There is always dust and dirt left behind), suddenly turned into an angry, rude, and just mean individual. Daniela left with the laundry running and believed that she was ENTITLED to do so bc we would not suddenly pay an additional $ 20!
Please do not make the same mistake as we did. There are many hardworking, honest cleaning people who will actually do a good job and not try to scam you.

If you’re looking for a quality cleaning service this is definitely it! Since finding Daniella to clean my apt my life has been so much easier. She charges a very reasonable price in which she thoroughly cleans the entire apt along including laundry, dishes and even organization. Overall she offers a great service at a great price and I would recommend her to anyone who needs a cleaning service.

When I first hired Daniela, my husband and I loved her and would have given her a 4 star review. However, due to recent events, I decided to write a 1 star review. She always came to clean my house on short notice, which was great. The first time she came she did a very thorough cleaning and even vacuumed above the doors (without me asking her which was great). The reason why I would have written a 4 star review at first was because although she did a good job cleaning my house, she never did as thorough of a job as the first time she came to clean. She was great however at taking direction and cleaning what I asked her to clean (including windows) for a reasonable price of $ 70.
My husband and I sold our home in Fort Lauderdale and moved to a home in Miramar. Since she said she serviced the Miramar area as well I would have been more than happy to keep her as our cleaning lady since we were happy with her. However, this is when things turned ugly. She had always been super nice to me and respectful. The place we were moving into needed some cleaning before our stuff was moved and I asked her if she would be able to come (on short notice) and clean. Although she said she was extremely busy, she made room in her schedule to clean which was very nice of her.
Since I have a young infant, my husband and I were not going to be able to be at the home when she cleaned. However, I trusted that she would do a good job because she said that «move-​ins» and «move-​outs» were her specialty and that I shouldn’t worry. She charged more than double to clean the new home, a price of $ 150. I told her that was a little steep for us but she told me not to worry and that the home would be cleaned in detail. I texted her specific areas to focus on (i.e. the lights above the sinks) and asked her not to wear her shoes on the carpet because they had just been steam cleaned. The response I received back should have been a red flag right there: «Gabrielle, I do this all the time», casually dismissing my requests. Her attitude from there on out was extremely out of character for her. The nice woman I had known turned into a condescending, disrespectful, entitled person.
We had always paid her in full after every cleaning, so payment had never been an issue. Since I wasn’t able to be present I gave her several options to receive her payment in a timely manner including: coming to our house to get a check, picking up a check from us when we moved in (in 1 day), or we could pay her through an online bank pay system. She opted to have us use her husbands bank account number and pay her online. Unfortunately, my husband used mobile pay and it was sent to a bank account number for her that had been closed from some years. She finished cleaning our house at about 7pm when banks were already closed, so even online payment was going to take a day or two for her to receive. When I told her where we sent the payment, she blew up at me through texts. Saying that I made a huge mess for her and thanks to me (and my implied incompetence) she was not going to get paid. I quickly apologized to her, and my husband and I took all necessary actions to send the money to the correct bank account before getting our refund. It was important to us that she got her money even if we could possibly lose $ 150 for sending it to the wrong bank account.
Long story short, she went crazy about getting her money, speaking in a condescending and disrespectful manner. We got her her money early the very next morning. When we arrived at the new home the next day, we came in to find that she had not done a detailed clean. The medicine cabinets were dirty inside, there was dirt in the corners of the bathroom floors, the railing on the stairs had not been vacuumed (and there was a lot of dust), the toilet paper roll holders hadn’t even been wiped down, on top of other things. It was clear that she wanted to make a quick buck but for some reason did not care to retain a reliable client who had employed her for some time.
To top it all off, when I complained about the quality of the services performed she accused me of «investigating with a microscope» and blamed it on her helper. She didn’t try to fix it nor try to make anything right, she simply stopped responding to me and I believe blocked my number.

Neat Services is a very reliable and trustworthy home cleaning service company. They are always punctual and provide a thorough clean on every visit!
My wife and I highly recommend this company for your house cleaning needs.