Bank of America

Blackhole in BofA ATM
Your money is disappeared, sorry for inconvenience.
I deposited 500 $‘s to Bank Of America ATM this Sunday. I got a receipt saying «Sorry, some of your items could not be processed or returned. Please contact your financial institution.». Attached the image below. The referred items are my money. ATM asks how much I put in, I typed 500 $, but I see that only 300 $ is counted. Of course I call the number on the receipt, Its Sunday 6:07 PM and no one is there to assist.
I wait until Tuesday, finally the pending transactions processes as 300 $. My 200 $s is disappeared to oblivion. Unbelievable. This is the thank you I got for putting your money to Bank of America.
I had to take time off my work today and call before they close to get my money back. I was on hold more than 30 minutes (thats half of my lunch break) and I spent all my breaks dealing with them not to mention worrying about my money since Sunday. They transferred me to fraud department to file a claim. I will need to receive a form and fill it out and send them back within 45 days otherwise I can forget my money. Now I need to jump all the hoops if I want my money back. So who makes up for the inconvenience and stress this caused, the times I spent on the phone, filling forms sending them back and whatever else I will have to do because of they malfunctioning machine. No one seem to have an answer to that question. I just get to have a «Sorry» back…
So be careful putting cash to BofA ATM machines. They basically might say, «Sorry your money disappeared» and if you want your money back… well good luck. I am not putting money there again. I can not see this happening in the bank with a teller basically telling you.: «oooops sorry… I dunno where you money went all of a sudden»
You would think someone gets reported about the malfunctions. They must also have the money in the machine somewhere. It should have been checked and got corrected by a person. But no instead you would need to chase it and do all the work for them.
Now, I am hoping my «Fraud claim» investigation against their very own ATM machine will conclude on my favor. I doubt if I will get any compensation for the time and frustration this caused me based on what I heard so far.

This review is for the BofA in downtown. I have had nothing but good experiences here! When I lost my atm card last year and my card never came, I went to the bank to inquiry and they offered to have the card sent there to ensure I get it, expedited no less. Then recently my atm card was compromised but they sent my replacement card home, I haven’t a chance to go get it so they expedited another one to me. They called me after hours on Saturday to tell me it was there, and even offered to let me come after I got off of work at 4 to pick it up! I ordered my card on Thursday and it was there by Saturday! They are SO helpful at this Bank of America!