Firestone Complete Auto Care

ou can’t beat their lifetime alignment deal. It paid for itself after six months of heavy driving and getting attacked by potholes. Anyway, I took my car here because the tail light didn’t work. Had no idea what was wrong with it. They gave me an estimate of $ 85 to diagnose it, and another estimate later on how much it costs to fix it if they figure out what’s wrong. Turns out that it was a fuse that went out, #15a on my Honda, that another repair shop had missed. In the end, they didn’t even charge me the diagnostic fee. Final costs for everything: $ 15.

Early last week my car stalled and I was towed to this shop.
The staff was very friendly, professional, and very patient especially when dealing with my horrible «Extended Warranty» service that is really a service contract from American Auto Shield.
I believe it was a Mike who spent HOURS on and off the phone dealing with these people and got it done.
I will definitely return for future service.

Honest and trustworthy. Something that is lacking in auto repair today.
I had taken my car in for a brake job. The dealership had insisted that I would need to have pads and rotors replaced at 40k miles.
They took my car in and started (or so I thought) on the job. About 15 minutes later, they came in and asked me to come over to the desk. They then explained to me that I did not need to replace pads and rotors because they were not worn down enough. They then showed me the gauge they use to check the thickness of the pads and said that all 4 sets were thicker than the thickest gauge they use.
They did tell me that my tires were getting pretty thin. Which was true. I did need new tires, so that is what I ended up doing for that visit.
It has been 5000 miles since that visit and I’ll be going back soon to have them put new pads and rotors on. I’ll never ever go back to the dealer for service ever again.