Ken Griffin Plumbing Services, Inc

Have had Griffin plumbing do 3 jobs for me now, two different well fixes to a 35 year old well, and an interior valve replacement. They were punctual, the estimates were always higher than you want for any plumbing job– they explained why as a ‘worst case’ then came in under plan– one time by as much as half. I have found them to be high-​integrity, very willing to help with cost-​containment, and just a good honest group of people to deal with. We recommended them to a friend who had a serious gas hot water heater leak. Again, they showed up on time, finished ahead of time, and came in notably under the worst-​case estimate. None of the repairs have required additional follow-​up. Repairs were done correctly the first time with the first one over 3 years behind us now and still working fine. We have been EXTREMELY HAPPY with this plumbing company and don’t bother calling any others.

A major project in my home — replacing three 40-​year-​old toilets — took a bite out of my budget, but the service Ken Griffin Plumbing provided was outstanding and softened the blow. They completed the project in one day with the boss himself lending a friendly hand. Thanks to him and to Bill and Lance for their professionalism.

Contracted Ken Griffin Plumbing to fix an issue with my toilet. Service was fast, professional, and left me a satisfied customer. I’m not an expert on the work that was performed, so I can’t say for sure if the parts that were used were marked up versus me buying the parts on my own. But overall, my problem was resolved so 5 stars.

Like so many others who’ve reviewed them: had them do a couple of small jobs — install a toilet, install a shut-​off, etc. — and all went well. Had them look at doing the rest of the accumulated plumbing work … they took pics, wrote down details, assured me I’d hear from them in a week.
Three weeks, I call. They apologize profusely, and tell me my estimate was going out that very day.
Two weeks. I call. They have no such list of work; no proposal has been worked up. Could I tell them again what it was I wanted? The list included about 15 projects. I started telling them and it was pretty much impossible. But none of it rang any bells.
I asked if they would send someone to start over. (I know, stupid of me, but their reputation — previously — was solid and they’d done some good work, so — a second chance.)
They told me they’d have someone call me that afternoon. They never called.
There’s more, but you get the gist: a complete timewaster, and at least two people there will just flat out lie to you on the phone. «Oh, yes … that’s going out today, sir …» Hah!

Good plumbers who communicate well and deliver good results, BUT…
After being a customer for 2 years with multiple service calls and projects Ken Griffin Plumbing surprised me by charging more than twice their cost for materials they acquired during a job (they knew they were needed but forgot to bring them). I contacted the vendor where they purchased the materials and confirmed the price was less than half of what Ken Griffin charged me.
I thought a quick conversation would resolve the matter and that they would issue a partial refund. Instead, they refused initially, and ignored later emails and phone messages requesting a discussion of the matter with the owner of the business.
Blowing off your previously satisfied customers over questionable charges is a bad business model — avoid Ken Griffin Plumbing.

I had a leak from my shower into my dining room. Someone came 2 days later, which was fine. He fixed my shower and said that there was something else they could do to the tile around the tub to make sure there were no more leaks. He said that someone would call me within a week. No one did. I waited a few more days and called and was promised that someone would call. No one did. I waited another week or two and called, and once again, was told that someone would call. Guess what? No one has ever called me back. I’ve heard such good things about the company, but I won’t be using them again.

I called Ken Griffin plumbing on the recommendation of my regular plumbers who were closed over the Thanksgiving holiday weekend. Long story very short: they used a camera to video my sewer line. I called the next day and asked if I could get a copy of the video. I was told they would put a flash drive in the mail later that day. The woman confirmed my address and I was satisfied. The flash drive never came.
I had a baby shortlt after this and wasn’t able to call and follow up right away. When I did call to inquire about the flash drive, I was again told that they would check and definitely drop it in the mail the very next day. Again, the flash drive never came.
I called a few weeks later to follow up yet again and someone else answered the phone. He took my number amd said he would inquire and call me back. He did call back a few minutes later and informed me that there was no video of my sewer. He indicated that this is somethint I would have had to ask for before they performed the camera inspection on the line. I could understand that EXCEPT. .why was I continually assured my video would be in the mail if it never existed in the first place? Additionally, they never told me the day of the camera that I had the option of a video for an extra $ 15 if I wanted it. Based on the response i got when I called the next day to ask if they had the video and could please send it to me, I had no reason to believe this wasn’t a standard practice. I would have gladly paid the extra $ 15 had they ever mentioned it. Furthermore, I had to call and follow up THREE times before being told there was no video. Why was I continued to be assured that my video was in the mail if it never existed in the first place.
I expressed my dissatisfaction and he was very apologetic and understood my disappointment with the company. He profusely apologized and said he wished there was something he could do.
Later that day I got a voice mail from Kathy Griffin offering to come video the line again for no cost other than the $ 15 for the flash drive as an apology for the whole incident. I called her first thing the next morning to accept the offer and schedule a visit. It was very cold out and they were very busy with frozen pipe emergencies… which I TOTALLY understood. I was told that they would call me back that evening or the next day to schedule something. That was over a week ago. I never received another call. I am growing tired of following up with this company for every little thing. They made me an offer to try and improve my opinion of the company and have not followed through again. They will definitely not be getting repeat business from me and I would not recommend this company to anyone else looking for a plumber. Its a shame because the plumbers were friendly and explained my plumbing issues to me well.

We have used Griffin Plumbing for over 6 years and have always been very pleased with their work and fair pricing. They are very fast in response — we have gotten service on the day of the call every time — even for non-​emergencies. Most recently, I had a bunch of odd, small jobs on 5 different items. They were able to knock out all five jobs in 1.25 hours total. It is nice to know that you aren’t going to get a padded bill at the end of the day! Their staff have always been a pleasure to work with — and always helpful. I just don’t think that you can find a more honest and better plumbing outfit.

i have used Ken Griffin Plumbing services 3 – 4 times and have been impressed with their service and integrity each time. The first 1 – 2 times they came out were for second opinions, and they saved me several hundreds of dollars. Most recently they bought my VERY OLD water heater a few extra months or more. And today, when my toilets started backing up, they came out within 2 hours. The sewer — due to some invasive roots — was backed up. The plumbers very neatly removed the toilet, ran the snake and charged me what I thought was a very, very reasonable amount for the hours of service. And no mess. I was impressed, and am very gracious.

Ken Griffin plumbers have completed quite a few repairs and installed plumbing and gas lines for our pool. Each job has been completed with a high degree of quality in a small amount of time. The plumbers that visited us were all courteous and friendly.

Beware of having your time wasted.
Called and talked to the company about getting an estimate for a hot water heater. Mr Griffin came to the house, did the inspection, then we didn’t hear anything from him or the company for a month despite calling them a few times for a status. They finally emailed today and said that they are not licensed in the city of Rockville to do the work or to provide an estimate and to contact a «local» plumber. Information we could have used before taking time off work to meet them and waiting on an estimate.

Every one of these guys is terrific. They’re neat, courteous, hard-​working, friendly, and their prices are fair. They come when they say they’re going to, and they do the job right. I’ve had multiple experiences with them, on both emergency and non-​emergency calls, and every time I’ve walked away impressed and satisfied with working plumbing.
I especially love their dispatcher, who always manages to squeeze me in and save me from a weekend of having to use a shrub in my backyard, if you know what I mean ;)