Comcast Service Center

Iv been with comcast (xfininty) for over 10 years, dont get me wrong they have the best on demand and cable service out there, but now let me tell you the bad, once your a customer of there’s they really can care less about you, there customer service is the worse iv ever seen, now this is the problem you sign up with them for the first year they give you a good bundle deal, Internet, cable, phone, $ 100 a month, then all the sudden you get a bill from $ 100 to $ 140, then you call them to complain and all they tell you is do you want to cancel our services because they dont want to work out another deal with you, so for the last 10 years what i would do is after 1 year cancel my service for about 3 days then call back and get service again for $ 100 a month, for another year and do this year after year, but about 2 months ago my Internet was acting up, which by the way has always gave me problems, so they send a tech over and they found out from weather conditions the lines needed to replaced from the poll to the house, so my next bill there was an xtra $ 120 charge for this, now the tech told me because the damage was outside my house not inside there will be no charge, so when i called customer service to explain they wouldn’t do anything for me, they said because it was already billed its to late to do anything about it, so i paid it, then my bill went from $ 100 to $ 180 i called them and they told me since im not a new customer there is nothing they can do for me, so i told them im a 10 year customer to give me a good deal, usually this works but with Comcast they didnt care, so i told them ok i want to cancel and there like ok thats fine we will deliver boxes for you to box our cable and Internet boxs, so thats what they did i canceled my service and im with a different company now, i recommend you sign up with a different company, they know there the best out there so they play you, the crazy thing is no matter what you do that bill will always get higher and higher they will never stick to one price, they didnt want to work with me when i was a customer but now i keep getting letters in the mail for me to come back to Comcast and they will give me a deal, funny thing when i talk to customer service and i told them that i want to cancel they didnt even try to keep me as a customer, stay away there to high,

We live in Scottsdale, Arizona and had to get a cable box changed out for my elder Mom. We called and Nathan was our Customer Service Advisor. Because I wasn’t listed on my Mom’s account, at first he wasn’t going to be able to help. But he suggested I call my Mom and get her approval — I put her on Speaker phone and he asked her the required security question and, after all said and done, he got the appointment set up for her. He even found a way for me to pay for the installation tomorrow. Mom is 85 and gets quickly confused over setting up services, etc. and I can’t thank Nathan enough for his assistance. I tried to leave a review with his Supervisor but got disconnected. I sure hope Comcast and, Nathan’s Supervisor, reads this because he went «above and beyond» to help. Thank you Nathan!

On August 14 Comcast came and repaired the problems. They spent almost 5 hours to repair what Lecon Common. fuck up.

This place is ridiculous… long line…20 + people a head of us just to pick up a new cable box!!! Should have went with WOW… over an hour wait and NO bathroom. Are you kidding me?

Location is great… but the customer service is pathetic! These people don’t know or should I say don’t want to think outside of their box! Who hired these people? My 12 year old niece knew more than these people. They didn’t know what box I needed to work with my plan and tv. So now I had to drive all the way to Royal Oak which by the way, I’m standing in line now for 30 minutes and there’s still 14 people ahead of me… they are willing to take your money but not help you.