The UPS Store

After reading these bad reviews, I braced myself going in. I’d brought my own tape and 7, yes 7, packages to return. I was greeted by Jamar. He said bring them over here. I was surprised as some UPS stores do help and others don’t. He helped me quickly organize, package and label everything and the best part, we had fun and laughed the entire time. Who has fun at a UPS store? Apparently myself and Jamar. Really though, excellent service. The experience reinforced my procrastination with piled up returns by making the process smooth, easy and even fun. Thank you Jamar. I will return to this UPS. Oh, he told me the store has a new owner as of a year or 18 months ago, for what it’s worth.

Absolutely unhelpful and all around worthless. Went in to drop off a time sensitive DHL package and was told it was too late although both there website and DHL’s website said 6 PM and wait for it… it was before 6 PM. When I challenged them on that I got some wish you washy response that they have to call for pick up no later than 6PM. Again I said that it was before 6 so why couldn’t they call to which I got blank stares.
I guess that’s the reason their rating is so slow. Really a bad experience!

This is not so much a review of this particular UPS store but it makes you wonder what their policy is when it comes to customer service. I mailed out a box Monday of this week and apparently the old label was still visible so it was sent to the wrong address and I ended up having to pay another $ 40 to get it sent to Oregon. The store manager gave me his/​her employee discount which was very kind but it only amounted to about two dollars so my question is more whether UPS values its customers in general. Obviously they don’t equip their employees to foster human relationships very well. Par for the course when it comes to corporate America I guess. I feel for the little control said employee has over his/​her store and customers. Lesson learned!

Rude and not helpful to me… I will find a different store to do business with…

I had called them regarding a package that was correctly delivered to my house, but I’ve just recently moved and one of the new roommates, being confused, returned the package to a local UPS store. She indicated to me that this was the store (which turned out to be wrong, and I accept full responsibility for that.)
That said, as soon as I explained my situation, the woman on the other end decided immediately that she knew the roommate I was speaking of. To my horror, she began telling me about how rude «my roommate» was and how unpleasant it was to deal with her. After asking about the date of this encounter, I was able to figure out… that we were actually not talking about the same person at all.
So… now that I just got to hear all the details of this random rude stranger in town, I wanted to know what they do with packages that are returned. She told me that they return them to driver, and from there, no idea where they go. Basically an attitude of — sorry, not our problem.
Great. Thanks a LOT…

Fine.

Did they have the forms that I needed? No. Was I told that every UPS store was out of these forms as they were confiscated by UPS officials? Yes. Did other UPS stores have the form? Yes.
In conclusion, I blindly spent $ 15 whereas I could have gone to another location and gotten the form and saved. Anyway, the staff there was nice but it would have been nice if all UPS stores were aware of what’s going, especially regarding the various policies and supplies.