Wright Vision Care

Horrible customer service!!! Dee was rude and not very pleasant. Had purchased contacts from here a couple years ago. I should have checked them then, that was my fault. I received one wrong box. The first time I called no one can help me and the person who could left for the day. I called again a this person wasn’t able and the lady told me to call back to speak with Dee. I called the next day to speak with Dee she had an attitude right off the bat, yelling and speaking to me like I was crazy for asking just a thing. (I wanted to exchange the one wrong box for the correct box) Telling me its been too long and I can’t exchange the contact box. «your not going to get an exchange from us» (her words) and «I don’t even know if you got it from us» (Why would I lie). She proceeded to yelling about how she was NOT going to give me an exchange. I then told her how rude she is being towards me. Then said «I’m being rude? Like I was being rude for asking if I can exchange the box that they wrongfuwly gave me in the first place.
First thing: Yes maybe it has been to long. but I would have appreciated in taking the time to explain in a nicely manner that she was unable to exchange the box of contacts. I was very uncomfortable a felt very disrespected. I am an adult and do not deserve to be treat like that. I am /​was a customer. I should have been treated with respect! I don’t care how dumb the question (to dee) was.
Ok. I’m done ranting. I’ve seen other reviews and wonder if this is the same lady. Dr. Wright from what i remember was very nice.

My experiences here weren’t especially great or terrible. I chose this office because they are open on Saturdays, which probably should warrant a star all on it’s own.
I came in for my appointment and was shuffled through a series of tests by a young woman who never smiled and seemed remarkably unfriendly. Dr. Wright was warm and seemed interested in what I had to tell her regarding some vision issues I’ve been experiencing. I noticed that the part of the test which involves picking the clearest of two options had much fewer iterations than I’ve had at other doctors. I am not sure if this compressed version affects the quality of the optics I received, though.
There were a lot of options in frames and they were reasonably priced. My prescription arrived in only four days, so I was pleased with that, however, when I went in to pick up the glasses, I was again struck with the diffidence and underwhelming welcome of the office staff.
I think with improvements to customer relation skills in the office staff I would gladly rate this business with another star.

I really love Wright Vision Care. I have never purchased glasses or contacts, so I can’t comment on that aspect of care. But, both my husband and I have been there for eye exams and minor eye irritations. I have always been able to get in quickly for emergencies and Dr. Wright is pleasant and professional. The staff is OK, nothing to write home about.
I highly recommend this practice to anyone who wants a friendly «neighborhood» feel that’s an alternative to the big box chains.

The lack of professionalism and competence at this office is shocking. I’ve had a nightmare of an experience, but tried to hold off writing this review in hopes that it was just a bad day and the situation would be corrected.
I went in for new glasses and contacts in December. My case is tricky as I have astigmatism — so I have to try on several different brands to ensure proper fit. This was expected. First the didn’t have the brand I wanted to try. They said no problem and they would order trials, since the holidays were only a week away they said they’d be in by then. They weren’t. I traveled for the holidays and when I came back 2 weeks later still not in. Turns out they hadn’t even been ordered. It took another 2 months to get the trials in. When I finally got them and decided on an order they ordered the wrong brand. Now they are refusing to re-​order and trying to give me more trials. Ugh
The treatment I received in the office was not much better. Disinterested at best, confrontational and rude at worst. A horrible experience. I can’t believe these people were recommended to me by someone at Emory Healthcare.