Newbridge On the Charles

My mother in law was at Newbridge on the Charles for rehab. Then they transferred her to long term care and it has been nothing but trouble. They tell us things are going to get done and they don’t. For the price we are paying the care is horrible!

I am very disappointed that Newbridge would not work with our family to try to obtain the maximum days of rehabilitation allowed under Medicare for my father. I would not recommend coming here post-​stroke.

Had i written this review a week ago I would of given it 2 stars… at best… A week later it is a 5 star facility. My MIL was in an accident, had surgery and needed a rehab. I am familiar with avery manor, briarwood and the many others in the surrounding area. She arrived on a Sunday, That was part of the problem… weekend nurses and staff. I did not find the aids very friendly and I was concerned that the handling of her was a little rough.
However, I spent the entire day there Monday and I met her Dr. PT, OT, Social worker and the other various support team. I found them all to be kind, knowledgable and caring. The nurses and aides (in particular Charles) are wonderful. Her social worker (gina) is always accessible to family. Since we are there every day for most of the day we have been happy with the care she is given. the place is incredibly clean, lots of social activities and many seating areas that family members can enjoy.
Highly Recommended!!!

I can not imagine that any senior care facility could be better than Newbridge. My mother has been there since they opened, and is now on the memory support unit. The care she receives is extraordinary. The staff are caring and loving — dedicated entirely to their residents. Knowing that my mom is in such great care gives me great comfort, and it just wouldn’t be this way without Newbridge. The facility is incredible… new, clean, beautiful. Lots and lots of activities for the residents. An incredible place.

My mom is has been at New Bridge for around 20 months, and I can honestly say that I am very impressed with the amount of caring she receives. They go beyond my expectations to make my mom feel comfortable and important.
When my mom fell and had to go to the hospital and then to their rehab floor for a few weeks, their whole staff– all her resident assistants, nurses, activity director and activity councilor, SW, and more, each individually came to visit her at the rehab. It was amazing how many staff cared enough about her that they took personal time to visit her– and all at different times. Rabbi Karen even visited her in the hospital. I could write an epic on her love, compassion and caring she has shown my mom and all the residents.
When she returned to her own room, the staff was amazing. Someone came every hour to check on her and made sure she was comfortable and her every need was met. Her PT and OT have been helping her get back on her feet, We couldn’t ask for a better team of caring professionals.
Unfortunately now she has become very weak due to congestive heart failure, and just when I thought that the staff couldn’t get any better, they are proving themselves to us once again. They are extremely responsive and they make sure someone sits with her everyday for a while. All I can say is their staff is wonderful and compassionate.
They have their own in-​house doctors and NP’s and my mom’s doctor and NP have been very caring and have been great keeping us informed on her condition.
I would definitely recommend NBOC to anyone looking for a long term care facility for their loved ones. Did I mention everyone has their own room?

My mother requested to go here after her hospital stay because she knew others who had been here. The grounds are really lovely. It is peaceful her to drive in and to walk around. The care has been quite good, most of the time. I have arrived a few times to visit and found her in need of pain medication. She tells me she asked and no one brought it yet. Being in the medical field I understand more than most about being busy and not getting to things right away. It’s just hard when it’s my own mom to have perspective.
She will leave Thursday after a three week stay and I can honestly say if she needs to go back into a rehab facility, I would chose this one again.