Island Musculoskeletal Care MD PC

I only chose this place because my insurance co had it with a high rating. But when I got there, I realized it was a place I had gone to before and didn’t like. You have to go downstairs for the orthopedists, and I can’t walk up/​down stairs.
When I got there, I told them I couldn’t go downstairs, so I had to wait 45 minutes for the doctor to see me upstairs. When he did, he spent all of 2 minutes with me, and I was the one who had to suggest an MRI… he almost didn’t want to order it!
Then it took 2 months for them to get my MRI authorization! I had to keep calling them, and each time I called, they would say they’d call me back, and they never did. I finally had to get angry before they finally contacted my insurance co.
I’m going back, but if they don’t treat me right, I’m going to let my insurance co know that they aren’t as great as whatever rating they gave them. What I think is that they really only do accident insurance cases, so if you’re a regular person with a need for real help, they don’t know how to treat you. It’s a racket!

This place is hell or worse. In Dante’s Inferno I’m shocked there wasn’t a chapter on this place. Arrived to a packed waiting room and when I say packed I mean a large waiting room with 15 – 20 people standing. The rude receptionists and when I say rude I mean rude and nasty, didn’t acknowledge my presence until I said excuse me. They gave me more forms than any other office I’d ever been to. I then waited 3 hours!!! For a 60 second appointment. This place is borderline fraud and it disgusts me. It should be shut down. Go anywhere else. Fuck, if you break a bone, letting it heal on its own is better than this
rather rip off a testicle than ever come back and I mean that.

This place is horrific. If you want to wait more than three hours after your appointment time to see the doctor, be ignored by staff, never receive call backs as you wait weeks for your MRI authorizations, never get call backs as to your test results, and get ignored by the Office Manager, then this is the place for you! Stay away! By the way, their office is down a steep narrow flight of stairs which makes it very difficult for people with injuries to traverse… it is an accident waiting to happen. I had a calf injury and had to hop down on one leg.

This place is a joke, stay as far away as possible!
I made an appointment to see Dr. Hect, when I get to the offices, they tell me I need to go downstairs to his office. Having severe pain in my hip I thought this was a joke… sure enough I had to walk down a steep flight of stairs. Good thing I had my fiancé with me to help me down. When I managed to hobble down the stairs I signed in, and they gave me new patient paperwork. I filled out all the paperwork within a timely manner. When asked for my co payment, I gave my debit card to my fiancé seeing as I was in pain. When he brought my card to the desk, the woman told him that she doesn’t have a credit card machine downstairs, he would have to go upstairs so they can take the payment (Again with the damn stairs) My appointment was for 10 am and I wasn’t called until 11am. I didn’t even see Dr. Hect, I was seen by one of the PA’s. The PA said he wanted an X-​Ray, I explained my primary doctor had already done an X-​Ray and it came back normal, he insisted I do another X-​Ray since I didn’t have the first X-Ray’s results with me. Fine. He tells me I need to go upstairs for the X-​Ray. I’M SICK OF THESE STAIRS! How does it even make sense to have patients go up and down stairs when they’re in pain?! I get my X-​Ray and go back downstairs. I’m then told I need an MRI, which I’m fine with maybe this will give me answers to the pain I’ve had for almost two months. Then I’m told I need physical therapy and go upstairs to the physical therapy section… uhm no, you don’t even know the root of the problem… I was standing at the front desk waiting for them to make copies of all the paperwork the PA was giving me when Dr. Hect himself comes to the front desk and was yelling at one of the receptionists in front of all the patients in the waiting room. Come on, how unprofessional can you be… at least the PA was friendly, I’m glad in the end I didn’t see the Dr. he seemed like a real ass.
When I called Zwanger Pesiri a day later they informed me that I need an authorization code in order to make a reservation with them for the MRI. The code wasn’t on the paperwork they gave me so I called Dr. Hect’s office back the NEXT day (this is two days later at this point) and asked for the code. They told me that they submit a request for the code to the insurance company and it could take a couple days to get it (it’s already been 2 days) the woman brushed me off and said she’ll call me when they get the code.
I called my insurance company to see if there was any way I could expedite the code and they told me that they will double check that the request was submitted AND IT WASNT!!! THEY NEVER EVEN REQUESTED THE AUTHORIZATION CODE!
I called Dr. Hect’s office back to let them know how annoyed I was because I’m sitting here in pain and you’re not even doing your job! The woman basically told me that they were backed up and that’s why it wasn’t done… THAT’S NOT MY FAULT! again… do your job!
Still waiting for that damn code and still living off Advil… I will never go to these offices ever again.
I can’t say it enough
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID!!!

They have the luxury of having an MRI/​XRAY, Physical Therapist, and Orthopedic Surgeon all under one roof. That’s pretty much the only redeeming thing about this place. At first I was surprised at how quick it was to get an appointment, but this made more sense when I saw the amount of people they have waiting in the waiting rooms at one time.
They’re quick to ‘prescribe’ you physical therapy everytime you come, whether you truthfully need it or not. I was sent to the Physical Therapy section (which is just a big waiting room with people doing their different exercises within shoulder length of each other) numerous times before my MRI’s even came out. This isn’t an issue though because there is basically no communication between the Orthopedic staff and the Physical Therapists. I will say that the Physical Therapists do seem to care and are nice people. But being in this office, they’re set up to fail.
Of the 4 visits that I made there with intention to speak to an Orthopedic Surgeon, I only saw Dr Kats once. Which was a 30 second meeting in which he glanced quickly at my MRI results and told me that my back pain of over 2 years would go away on it’s own.
I decided to cut ties with this place and seek out a Pain Management doctor. They asked me to bring a copy of the MRI results so they could take a look. After paying $ 25 for a disc, the Pain Management doctor had me take a look at it on his computer and showed me that the MRI was of such low quality, that there is no way the Orthopedic Surgeon could have been able to diagnose it.
Do yourself a favor and overlook the convenience of this office. There are much better options around.