Dunkin’ Donuts

Much better than the last Dunkin’ Donuts I visited. More attentive to getting the order correct in the beginning thus avoiding problems at delivery. Friendly and helpful staff. Surprised to find a Subway inside. Not sure what the relationship might be.

First day I went they were completely out of cream at 8:30 am, second day I went they were out of extra large coffee cups and Splenda at 9am… I also waited 15 minutes in line both times.

My office is walking distance to this location so we frequently get coffee from here. I have to say they are consistent… consistently horrible. as is their customer service. Unfortunately I don’t think anything will change soon since management doesn’t seem to care. Stay away from this location… venture five minutes west on Hillsboro instead.

Worst drive thru ever! I’ve been waiting 25 minutes just to order my coffee. The employees must still by sleeping inside … I’m pretty sure the coffee is premade all you have to do it pour it in a cup and add some cream and sugar!!! Really??? I feel like I could have sat down at a restaurant and had breakfast in this amount of time.

Dunkin Coffee is the best!

The staff here tries to tackle as many customers as they can at once. I encountered someone who was slightly rude. Think they’re just trying to get on with the workload. Their location isn’t as busy so the wait isn’t long.

terrible.

Went to this DD around 6:15am and used the drive-​thru. One of the items ordered was a large iced coffee. When I got the beverage I asked for an extra cup because the cup was sweating and it was dripping iced coffee. I was told that I would have to pay for another cup if I wanted an extra cup. I explained that I never have had to pay for an extra cup and I was told that is shat the manager said. I then asked the manager to come to the drive-​thru window where she insisted that I pay for the cup and that if she would give me a free cup she would have to do this for everyone. The manager was so disrespectful that I handed her back the drink and said cancel my order and give me a refund. Let’s think about this. What could the manager have done? Offer to clean the cup, make a new drink, or provide an additional cup to act as s sleeve. Nope. She stood her ground. So the end result was a void of $ 6.79ish, a 10 minute drive-​thru delay, a negative Unilocal review, and a loss of s customer. I hope those that read this was stand by me and boycott this location (for a long period — especially during the breakfast hours — so that the store can realize that there actions have reactions and they need to be responsible for them.

Fast service. Great coffee. Try breakfast everything in menu us good. I am not a fan of donut here but have to accept any kind of drink excellent

I have been going to this dunkin donuts for 7 months since I moved into the area. I have it a chance because it was the most convenient when I got to work and has drive thru. But honestly I’m so fed up with them that I had to write this review and give my replacement dunkin donuts props for restoring my faith in dd and the area.
All I can say is, when 3 out of 5 times they ask you to pull up to bring you out your food and they forget you’re waiting out there 7 minutes later, you are bound to get a bit frustrated. Not to mention that 95% of the staff there act like they hate life and they would likely melt if they even cracked a smile.
The last draw was today when they asked me to pull up again to bring my food out and I said no since I was the only one in the drive thru at the time. And they got very pissy with me. So much so that one of my wake up wraps was still cold and raw.
So that’s it. Third strike and I’m done. go to the non drive thru dd across the street from Target near powerline on Hillsboro blvd. they will at least smile and cook your breakfast wrap well (even when you ask for more than one)!!

Just like the only other review (by Tiffany N), I too began coming to this location due to the other Dunkin Donuts on Hillsboro Boulevard (about a mile from this location). It was the other locations horrible service and miserable employees that drove me to come here.
I know three stars isn’t great but compared to the other location down the road, it’s a huge improvement. This location is slow but at least you get a warm greeting once it is your turn. My main complaint though is easily corrected but still inconvenient. Sometimes I order bagel sandwiches for lunch and somehow or another they «ALWAYS» over-​cook the meat and sometimes the bagel gets super-​hard on the edges which makes me believe they sometimes nuke the sandwich to melt the cheese. Easily corrected if you tell them (every single time you order) to not over-​cook the meat and don’t nuke the bagel. They always politely oblige. As far as coffee and the obvious other goodies, no issues (it’s all as it’s supposed to be).
Also better than the other location is the cleanliness. Perhaps because they share the free-​standing building with a Subway franchise or just have a better group of people willing to clean up the place properly. Whatever the reason, it’s a whole lot better than down the road.

Perfect DD to stop at if you need a quick drink. After my horrid experience at the other DD on Hillsboro, I made my way here in hope of just one thing-​coffee. You don’t think a coffee would be too hard to find these days and this DD definitely helped with that mission. Got in the drive thru lane, ordered, paid, received, slurped. Tiffany? Happy.