Tom Sparks Auto

Bought my second car from Tom Sparks and I loved it! They have always taken care of me and gave me an outstanding customer service! I would rate it more def the best in the Area. Highly reccomend.

This was my first experience purchasing a car remotely. I live in NJ and found the car I wanted online at Tom Sparks at a reasonable price. I was a bit apprehensive about buying a car sight unseen, but after reading reviews and getting the CarFax I took a chance.
Brad was my salesman and he made the buying experience effortless and very comfortable. Brad is a great communicator, taking my calls and texts and working to make the transaction a success.
Brad made transport arrangements and followed up with me every step of the way. The transport company left a bit to be desired as they were poor communicators and delivered the car two days later than anticipated. The car did finally arrive safely, and the truck driver in the end turned out to be a good guy and took great care getting my car off the truck. I deal with truckers all the time so I am aware that things don’t always go as planned, and since transport timing was not super critical to me it was not a huge issue.
I highly recommend Brad and Tom Sparks auto, and will definitely look at their offerings the next time I need a new car.

I bought a car today from Tom Sparks Auto — absolute best dealer experience Ive ever had. This place is so worth the drive. Brad Mayo was awesome — super helpful and very easy going. I got a great car at a fair price. I will be going back for my next car.

Buying a car is something that a lot of people dread. Just dealing with it all can be a royal pain. It’s been 11 years since I went through this, so I started shopping around Dekalb/​Sycamore and really looking online.
As I visited the local dealerships I made it clear that I was just in the beginning stage, not sure of what I wanted, and weighing my options. At one dealer I was given a card and told to contact him when I’m ready. At another local dealer they attempted to push me into purchasing something that very day, irregardless of the fact they didn’t have anything I even wanted to test drive. I politely explained I was LOOKING, not out to waste their time or mine, yet still I was an attempted victim of high pressured sales tactics. They went so far as to try and convince me I wanted a particular color of car after I said that was the one color I’d refuse. (Seriously, they asked me what was wrong with that color and happily spouted off how much they LOVED the color. Way to listen!)
Needless to say I kept my searching online for quite a while. I didn’t want to be harassed. It wasn’t until saw a particular vehicle on Tom Spark’s website that I gave it another attempt. I ended up talking with Dan Gailey about my situation and shared with him some of the same information as I had with previous sales people (researching, not sure what I wanted, etc.) Not only did Dan listen to me, he didn’t pressure me at all. No dire warnings about how I had to act now, no pressure, just help.
I did have contact from the dealer over the next few weeks, but it was polite and non-​intrusive (regular old letters in the mail!) In the mean time any dealer I had contacted about similar vehicles were calling me twice a day and flooding my email.
I came in to test drive the vehicle again and make up my mind, and again was met with a pleasant attitude and no big sales pitch. It never became any more difficult than that. Only a few hours later I was in possession of my new vehicle. The entire process was simple and headache free.
Everyone you encounter from the moment you walk in the door to when you are dealing with the paper work is kind, courteous, and dare I say fun to talk with. I don’t know many people who can say that buying a car was an enjoyable process, but this was and I can honestly say this was the least stressful purchase of this importance that I’ve ever made.
I did my research, I knew I was getting a good deal, and that is the most important fact. I got a great deal. I bought a higher quality vehicle than I had imagined I could get in my budget! I’m so pleased with my 2014 Captiva! I have mobility issues (ok, «handicapped») and safety is a huge factor for me. I cannot fully express how terrific it feels to know I have a dependable vehicle that I feel safe in PLUS the backing of a local business that values it’s customers and their feedback.

Everyone was very helpful here when I was purchasing my car. I didn’t feel like they were trying to make money off of money, rather trying to help me find exactly what I was looking for.
I have been back to the service department since for oil changes, etc. and I have not been disappointed. They are wonderful.
This is the place to go, even if it’s a small hike.

I love this place. This is a great place to purchase a car. The staff are friendly. They have a great auto service place. Ask for Rueben.

Worth the drive! They were able to reprogram my radio for less than half of the price that the dealers wanted. When Tom Sparks answered the phone he was able to give me a price range and make an appointment a day later not 12 days later like his competion. Although I was late arriving Bob in customer service was able to still take care of my issue. I will drive their again for fair, honest and friendly service!

I bought a 2011 Cadillac SRX here and thought the service was excellent, the price was fair and he stayed open late to finish the deal and even though it was late he even took the time to show us how the features worked. Later he sent us a calendar with a pic of my wife and I in front of our new car. We would recommend to anyone looking for a used car.

great, car detail, auto repair, auto sales, auto brake repair, we do it all !

Tom Sparks is horrible! Being a college student at NIU I had to bring in my car because the check engine light came on and I didn’t want to try driving back home. I went to pick up my car and they said it was $ 40 dollars for some test they ran without asking me. The check engine light came on a week later, so I brought it back because I paid $ 40 for «a test» I thought maybe they could actually find the problem this time. No, they just charge me $ 60 for another «test» and say well we should of ran this test last time… I never agreed to any of this… I never went back!