Chase Bank

My daughter and I went to this location to get some assistance on her account. She had been charged a service fee that has never happened before. We also had a deposit with lots of loose change to make. We went to the service counter first to make the deposit and a friendly young lady help sort and count the loose change and process the deposit. While discussing our business we explained the service charge and the young lady was able to get us a personal banker to assist us. She also was friendly and informative. She refunded the service fee and we closed the account. We also set up another account for savings that will be a much better fit and without having any service fees. The personal banker explained she was from the Lewisville location however she was helping this location out that day. Because of the wonderful service we received with the personal banker and the service counter we will return to this location again.

I’m afraid to go to this location because they want to attempt to keep you on the go but in their effort to be fast they lack friendliness and the ability to make deposits in the right account. The purpose of me going in is to make sure the deposit goes into the right account and they didn’t do that so I had to still do it on my own. Pointless to begin with if they were going to mess up. Luckily, it was a small thing BUT I can imagine if it was a huge thing and screwed up. So, yeah no more here.