Fairfield Inn & Suites Denton

**UPDATE** After posting this review, I go a call from the general manager who offered me an apology and points because of the troubles. Thanks to the hotel for making it right. My review goes from a 1 to a 3.
There are moments in life where a review just needs to be written. After a long day’s work and coming back early in the morning, I was awoken at 8am by the sound of hammering metal, sawing, construction guys yelling at each other and loud scraping on the wall… RIGHT OUTSIDE OF THE WINDOW. Thankfully I had the blinds closed because they’re walking back and forth outside and I’m on the second floor. Needless to say, it’s quite creepy and annoying.
I called the front desk and asked them if they were seriously having construction done at 8am and was put on hold. When they came back online, I was told that they «apologized but their general manager said that construction was scheduled from 8am-​5pm» and then silence, waiting for a follow up of something to make this better. Nothing. No relocation to a room that wasn’t being worked on, a chat with the general manager, hotel points, a free soda etc… anything to have made this better.
I’m now getting ready to checkout of this mess and hopefully stay somewhere where I can get a decent rest with staff that is the least bit considerate to what is happening. Why they would let this room be rented while they’re LITERALLY WORKING OUTSIDE THE WINDOW and starting at 8am… it’s beyond me. If I knew it would be like this I would have rented a nice, comfortable room on a construction site in Tijuana without anyone knowing someone was staying in it who may want to sleep… oh wait, I already did.
Don’t expect a warm, welcoming stay here.

Worst customer service ever!
Had some really noisy people next to me so when I went to complain they offered to move me?
I asked why not move them? Apparently they had complaints against them in the past so the staff knew these people were a problem but were protected by the manager. So I decided to check out but they couldn’t give me a cancellation document. When I insisted because after all we put men on the moon almost 50 years ago they became abusive and threatened to call the police if I wouldn’t leave. I saved them the time and called them myself! Stayed in the Best Western next door. Still don’t have the cancellation, time to call the credit card company!!!

THIS PLACE IS AMAZING! We had been camping all weekend, so to go from sleeping in the dirt to this amazingly comfortable bed was heaven. The room was spotless, the TV had great channels, and the staff was very friendly and helpful. They even had Beth Marie’s ice cream for sale in the lobby! The continental breakfast was great and we felt the price was very reasonable for how awesome of condition this hotel is. This is by far my new favorite hotel in Denton. We will definitely be back!

Our favorite part of the Fairfield Inn was NOT when we realized the lotion and shampoo that was left for us in the bathroom was already used (see picture) but was returning to our room at almost 11:00 pm to see that it wasn’t cleaned. When we called down to say that we needed more towels because our room wasn’t cleaned, we were told we could come down and pick some up. When picking them up, we were asked if we forgot to take off the privacy sign on the door. Which we know was not the case since we actually checked the privacy sign before leaving to see if we needed turn it to «service please» but both sides are for privacy. We even left a tip for the cleaning people on our pillows… which will NOT be the case tomorrow. There are plenty of other hotels right around the Fairfield… we won’t be back!

It’s a nice hotel. Great location, convenient to a nice shopping area and restaurants. The staff is friendly and the rooms are nice and clean. The memory foam beds are very comfortable. The only reason I didn’t give 5 stars is because the walls are paper thin.
Every footstep, all of the hallway conversations, the kids screaming and running, the vacuum cleaner in the next room and the walking in the room above you can all be heard clearly in your room.
I’m probably going to stay elsewhere next time I visit Denton.

I stayed here with my daughters for four days while our apartment was being prepared for move-​in. The staff was exceptionally friendly and accommodating. I utilized the free printing and faxing service a couple of times. The free breakfast was nice, and included eggs, cereal, a variety of muffins, and a waffle maker my five year old daughter loved. The location is great, too, as you are within walking distance of Walmart, Sam’s, and all of the chain restaurants located in the Rayzor Ranch shopping center. It is a very clean hotel with comfortable beds. I booked this room on Priceline for an awesome price. We were very comfortable and had an overall pleasant stay. The mini fridge and microwave in the room came in handy for my girls.

I’ve stayed here a few times now and the rooms may not be super exciting, but they are very clean and the beds are comfortable. I’ve had a couple of minor issues in the past and they’ve always been taken care of immediately by the staff. Booking online is super easy and I’ve never had an issue.
Breakfast is standard hotel fare (yogurts, cereals, a selection of muffins, and they do have a waffle iron with batter to make your own waffle, and of course coffee and tea). It’s ok, but again, won’t blow you away.
I wish there was easier access to get back on University going east. When traffic is heavy this can sometimes be a real problem.

Newer hotel but not making up our room while we were out today was surprising for a Marriott property. Plus there are maybe 10 people in this hotel over Christmas.
The bathroom counter wasn’t cleaned. They did leave us towels. Didn’t clean the sink. Didn’t make the bed…
I called the front desk to let them know about it and I get excuses… Nothing else really to say about that.
Sad, as this was a nice property but if this is the service now I think I can find another hotel to stay at.
Plus the elevator smells like water was spilled and is now moldy and musty.
For what a room cost at this property there are lots of hotels that would care about the details… and that really is what is important. Once you stop caring about the details this becomes a lousy property. (On their way)
I hope someone from Marriott sees this and makes this hotel fix their issues.

The hotel was clean, quiet, and the staff was courteous. However, I had booked and prepaid for my room on Priceline, as I am a single mom traveling on a budget. Unfortunately, this hotel charged my bank card for my room despite the fact that it was prepaid. Sadly, this happened to be the last $ 140 in my account. I was left without money for food or to travel home to my daughter. I am stuck here in Denton until my refund is credited to my card. They tell me it will be late next week. This has been a horrible experience that has left me in a desperate situation. Will never use Priceline or this hotel again.

This was the third time our large family group from all over (California, Colorado, Illinois) stayed here while in Denton for different occasions, reunions, 90^th birthday party and this time for a memorial service. Front desk staff has been the same which says a lot! Helpful, friendly and more than willing to go that extra step.

Eh. Husband and I stay exclusively at Marriotts when we travel for points reasons. We stayed here while in town for Easter visiting family. The room was okay but the housekeeping staff was very loud in the hallways every morning. The biggest complaint though was that the hotel smelled (reeked really) like mildew. It was AWFUL. Husband and I essentially had to hold our breath. The staff was friendly enough, but there needs to be something done about the hotel asap!

Fairfield and Marriott in general usually do a good job of presenting you with a clean room and very little in the way of problems. I had a good experience here.

Ok, so this place isn’t going to blow you away, but it has everything you need and even goes the extra mile in a few areas.
Fast friendly service at the front desk. I was checked into a room on the main floor, which ended up being my only major complaint — more on that in a moment.
The room was spacious and well designed. They obviously have done some updates recently. I had a very nice sitting chair and footstool. The room also had a large flat screen TV, mini-​fridge, microwave, and personal sized coffee pot. Fresh brewed coffee and hot water for tea is also available all day in the lobby.
The bathroom was roomy and very clean. I know its a small thing, but they offer Pantene shampoo/​conditioner and Vaseline lotion. Better quality then other hotels in this price range. They also set out a little «vanity kit» with a few cotton balls, q-​tips and a small nail file. Nice.
The shower had very hot water and great water pressure. All that I look for. The bed was very comfy, great pillows with a variety of firmness, and soft sheets. I crashed pretty quickly.
Here’s where my one complaint comes in. My first floor room ended up being located directly across the hall from the housekeeping quarters, and starting at about 6 am, they started going in and out of there incessantly letting the door bang shut after them each and every time. I thought I was going to lose my mind. It did, however, force me to get up and get an early start on the complimentary continental breakfast, which ended up being much nicer than I expected. A do-​it-​yourself waffle iron with fresh syrup, orange and apple juice, and big variety of muffins and bagels with choices of jellies, cream cheese, peanut butter, etc., fresh fruit, and a fridge stocked with milks, yogurts, and several types of microwavable breakfast sandwiches. Really, really nice.
Overall, it was just what I needed in the middle of a road trip, especially having incredibly easy access to the highway. I would stay there again.

Quiet, clean, friendly, pleasant staff, fridge, microwave, big screen, wireless, workout center and pool all pristine. That’s a lot considering the extremely reasonable price. Perfect location for a UNT visit.

We stayed here on our way west during June 2010. The hotel was clean and seemed rather new, and is conveniently located adjacent to a Cracker Barrel restaurant. Our room was a king with whirlpool and featured a spacious walk-​in shower. We would certainly stay here again and recommend it.