Closets by Design

Customer service went above and beyond the call of duty. They took the time to hear out my concerns and provided actual solutions. Really felt that my time and business were appreciated. Thanks so much for a great experience!

First and foremost I must say thank you to every person on the team that helped make this entire process seamless and memorable! Considering I had ZERO knowledge about what I wanted, I couldn’t be happier with the finished product and my overall experience with this company.
I have a small business I run out of my home with my son and I needed a space that would increase our productivity through design. I spend many hours at home and desperately needed an efficient office system. Annabell was our designer and she was absolutely phenomenal! Her professionalism not only helped to decide what I needed to be 100% functional, she also spent the time to educate me in all aspects moving forward, ultimately alleviating my initial organization issues.
The installers arrived early (being a US Navy veteran this meant so much to me!!) and were just as professional and courteous. My son and I were so excited when the project was complete we jumped right into work without missing a beat! Nostalgia at its finest!!! What I liked best about the process is the follow up. I was not expecting a phone call at all and was pleasantly surprised when the office wanted to see how everything worked and if there was anything else they could assist with.
I really must say this was one of the most respectful interactions I have had and I couldn’t have been more nervous going into such a transformation. They take the time to ensure their clients are happy, educated and pleased from start to finish!
Next up: my sons closest! Maybe he will actually put his clothes away! :) Great work, great people… thank you so much!

The salesperson was engaging and very nice. I was given an install date 2 months from her initial visit. While that seemed ok at the time, it was a very long time to wait. I told myself that quality was worth waiting for. WRONG! The long awaited day came and the drawers did not close. The workmanship was horrible and the install was sloppy with big «L» brackets that were bent and visible. To the companies credit they remade the drawers so they fit the frame, put on better quality glides and gave me three extra shelves at no extra charge. They also replaced a built in hamper that reverberated and echoed everything you closed a drawer. I don’t know if the issue was a bad design, poor quality or an installation issue. The problem was they sent back the same installer who was very nice but inexperienced. The drawers closed better but it was far from acceptable. The brackets were taken down and they patched the wall but it now needed to be painted. The third time they sent a more experienced installer and the drawers closed and looked fine. The owner was unavailable to come to the phone but the office staff is very nice. I’ve had closets installed In other houses and did not have the aggravation of this one. I don’t know if the problem was poor quality manufacturing, poor installation or perhaps a combination of both. In the end it worked out fine but after three attempts.

Top quality product. I live in a very old house where nothing is square and everything is difficult… the designer did a great job anticipating potential issues and the installers did an outstanding job making everything fit perfectly. The end result of my wall of built ins… it looks like it has been a part of my home forever. So, so, so much better than I ever expected. I’m looking for where I can get them to install more… :)

BUYER BEWARE!!!
The sales rep was very nice. However, the units are overpriced for what you get — melamine (particleboard laminate with a thermally fused paper/​resin coating). Even at 50% off list price, expect to pay $ 800-​$ 900 for a very basic system in an 8 foot closet (everything is an extra charge $$$). Also we did not want to wait nearly 60 days for the install.
So, we decided to cancel the contract. However, it was 9 days later which is where the problem starts. (No work was done, nothing was started). However, Closets by Design is withholding $ 672 for «current expenses». When I asked for a itemized listing of the expenses, this is what I received:
Credit card processing fees: $ 112
Designer commission paid: $ 256
Office processing expenses: $ 40
Franchise royalties paid: $ 264
REALLY??? Who does business like this!!!

This is my 3^rd house I have put a closet in by Closets by Design! I love their design’ the installers are great and the office manager is exceptional. Dea has been the designer of all 3 of my closets and she always comes up with a closset that is spectacular and she has always worked with in my budget!
Love Closets by Design! I would totally recommend!!!

This should be called Closets by Deception. We went through the «design» phase with the brochure photo of the design we wanted clearly stipulated. In fact, it sat in front of us the entire time. In other words, what we saw was what we expected because nothing was stated to the contrary. The brochure photo clearly showed crown molding and slanted shoe shelves, but the «representative» never stated that everything in the photo had to be requested at additional cost. What resulted is a cheap looking closet that looked nothing like the referenced photo. When I raised the matter, I was advised everything could be «fixed» at an additional cost. It took only 4 ½ hours to install, when they repeatedly stated it would take two full days. Sadly, she could not measure the room correctly, and the install resulted in another set of measurements. Basic math is an apparent problem. And, one set of shelves was not level. It took a ¼″ shim to make it level. When asked what the product consisted «solid wood» was the answer when it’s really cheap particle board. When I removed a shelf support to reset it the finish came off with it. Is that a sign of good quality? They don’t account for outlets or junction boxes in the «design.» «We always cover them up» was the statement I got when I raised the matter. I believe junction boxes must always be exposed for easy access. Don’t trust these guys to be truthful. The product is cheap, pricing is deceptive and integrity is nonexistent.
UPDATE
I began noticing that some drawers pulled out at different lengths when they all are supposed to be fully extending drawers. I have four sets of drawers of 5 drawers each. So I measured them all from the front of the unit to where the drawer pulled out. It was a bit stunning to see the results:
Unit 1: 1 @ 16″; 2 @ a 14 ¼″; 1 @ 12″; 1 @ 14″.
Unit 2: 1 @ 16 ¾″; 1 @ 15 ½″; 1 @ 11 ¾″; 1 @ 14 ¾″; 1 @ 13 ¾;
Unit 3: 2 @ 15 ½″; 1 @ 14 ½″; 1 @ 13″; 1 @ 10 ¼″:
Unit 4: 1 @ 12 ½″; 2 @ 13″; 2 @ 15″.
So, the rating stands even though the owner has cried foul. You won’t get a good product and as Susan V learned the expensive way they will take you for a ride.