H&M

Is it I their training manual not to assist customers? Ask them if they can help find anything, etc… I have never been assisted and you even get attitude at the check out. I only come here for a certain item but they haven’t had any as of late. I’m going to complain to corporate.

Up’s: Better selection of clothing than the 16^th St downtown location. Ample mall parking.
Down’s: Dressing room seemed crowded. Minimal customer service (per usual).

Unfortunately, one employee ruined me for what used to be one of my favorite stores. I went in on a Saturday, so they were obviously busy, and before I waited in line at the fitting room, I wanted to try on a blazer in front of the mirror. So I hung the clothes that I was going to take to the fitting room on a rack so that I could quickly try on the blazer. I felt like it was pretty obvious what I was doing since I was standing in front of the mirror taking the blazer off of the hanger. An associate came over and snatched my clothes off of the rack next to me and told me there’s a system. I told her I just wanted to try on the blazer and she said there’s a fitting room in the back. So I had to explain to her that there was a line at the fitting room and I just wanted to try on the blazer. Also that I needed the clothes back that she had snatched away. She rudely told me that someone was going to put them away if I hung them on the rack I was standing next to. I’m not sure how or why that would happen if I was standing right next to the rack, but… she was rude enough that she ended my shopping experience and I really don’t feel like going back. Even if what she was trying to tell me was correct, there’s a polite way to say it. Might I mention that I heard her a few minutes later talking to another employee about how a guy that works there is slow (in terms of ringing people up or putting clothes away, I wasn’t clear which).

Styles are ok. Clothing appears like what it is — cheaply made from inexpensive fabrics. Came shopping with my daughter and ran into their «only one person to a dressing room» policy. Stupid. So I’m sitting outside the dressing room quite aggravated. If we were spending my money, not hers, we’d leave!

I actually was a big fan of H&M until I found out that you cannot return anything purchased online in the store. I’ve never shopped anywhere that doesn’t allow you to return online purchases in the store, that’s the most ridiculous thing I’ve ever heard.
This was my first time ever purchasing pants from H&M and I bought two pairs online that were too small, so I wanted to exchange them for a larger size in the store. You can imagine my surprise when the checkout girl told me they do not exchange anything from the online store, in store.
I’m being totally inconvenienced. I have my original packing slip but the large box that the shipment came in I threw away so now I have to go out of my way to buy a box so that I can send a pair pants back just to be exchanged which will take weeks when there’s an H&M store 20 min away from my house! I won’t waste my time shopping online with H&M ever again and honestly I probably won’t ever shop at H&M again period.

I purchased some clothing today but two of the items rang up at the normal (not sale) price. I noticed as I was walking away and went back to the clerk. She looked at the receipt, started ringing up the next customer, and then called the manager over. They proceeded to finish with the next customer while I was waiting and then had to do a return and then re-​ring the items. Nobody ever once apologized for the screw-​up or making me wait. Poor customer service.

Hire some more cashiers already. Every time I come here I have to wait 15 minutes in a long ass line to buy things from your store. Today I has to walk out.

I love this store, but it was almost unreal how I was treated when I went there earlier this evening. I walked in and attempted to ask a young guy for help. I asked him if he knew if they had more of a clearance item (which I know is basically what you find is all there is, but maybe they had some up front or in the dressing room or something that someone else didn’t want) OR if he knew of a similar style of pant, all I was offered was «Uhm, no it’s clearance.» then he WALKED AWAY. No «Let me know if I can help with anything else» or «i’m so sorry but maybe i can help find something else for you». I later asked the same associate if I can get a dressing room and again, «This one’s closed, the only open one is that one over there.» And he started walking behind him because I assumed (like good customer service WOULD be) that he was leading me to them. Of course, I was wrong and he went into the back room. What a joke. The cashier was rude also, didn’t say «Hi, how are you?» All I got after he basically slammed the receipt on the counter was a «You need to sign here.» and that was it. As a retail manager at another successful retail chain, I would NEVER allow my employees to treat our guests like this. Managers need to reevaluate how they train their employees at this location.

So, I went here to buy some clothes, etc. the other day.
When I went to pay, the associate checking me out was having some trouble with the security tags. Being in retail myself, I know that this sometimes happens so I just smiled and waited. I wasn’t really paying attention so I just assumed he got the security tags off at some point. However, when I got home, I realized he had just left the security tags on and put the clothes in the bag when I wasn’t looking. So, I had to cut the security tags off myself, which wasn’t difficult because of the kind of material… but still, what horrible customer service! Instead of doing his job or asking for help, he just stuck me with the problem. As as sales associate at a different store, I would never think to do that to someone.

I love H&M in general but not a fan of the Cherry Creek Mall (ugh!). That being said, H&M is the best place to buy really cool clothes for cheap.

After my many years of shopping at H&M, I’ve found I either love *everything* or *nothing.* Which makes coming in every few months a surprise. Will I find a new piece? Or have to wait another few months before something palatable arrives? Depending on how you look at it, it can be a good thing, really.
I’ve found many good pieces from H&M, many have last years upon years. And of course, as you would no doubt guess from a discount retailer, many pieces that fall apart after a few months. You get what you pay for!
But overall, I love H&M and the styles offered. And I dig this location! I’ve found it to be easier to navigate than the Pavilions store and with a wider selection. It’s definitely one of my favorite stores!

Love the high fashion for less! These clothes will last too if you take care of them. I still have a great pair of skinny jeans from H & M in 2006!

H&M always has something to purchase. I love coming here but my wallet does not. The prices are not to bad though. This visit I was especially impressed by the service I received. A sales consultant names Shani (I think thats how you spell it) was like a personal shopper for me. Not only did she recommend new items but searched for my sizes all over.
The only issue I have with the clothing is that the pants are too short and very tight.

I love this H&M more than the location that is in downtown Denver. Staff is friendlier and they seem to have a better selection of the type of clothes that I am looking for.
Only downside is they never seem to have the fitting rooms on the mens side of the store open so you always have to walk all the way to the back if you want to try something on which gets a little annoying when you make a couple of trips. A small gripe but there it is.

I have to say, I’m a big fan of this H&M. I’ve managed to dig up some amazing things on mark-​down, and the selection is pretty great all around. Unfortunately, you have to do a few laps to really soak it all in, but it’s worth it if you have the time.