Image Complete Lighting Gallery

We had an extensive condo renovation that involved a double unit in an older building. Because of the design recommendations and layout that Tom and Jen provided, our unit turned out spectacular. Previously, we had been to several other lighting companies who lacked the talent, vision and creativity that Tom and Jen offered.

I am so thrilled to have had the pleasure of discovering Image Complete lighting and the incredible «lighting gurus» Jennifer and Tom!!! Not only the latest and greatest in lighting, but the knowledge and service to back it up!!! They have it all in one great package and we have laughs to boot doing it!!! Run don’t walk to Image Complete!!!

I had worked with several lighting showrooms and was always disappointment in some aspect of their business. Then I had the pleasure of being introduced to the team at Image Complete. After working with them on several projects we realized what a gem we had found. Their expertise surpasses their competitors and they provide the perfect blend of exceptional lighting, excellent customer service and expansive lighting options.

How lucky for me that I was seeking parking at the Brewery Bar on Kalamath because I landed at Image Complete Lighting Gallery. I was not only amazed at the friendly staff and customer service, the selection and prices of the lighting was amazing. We are in the middle of a remodel so lighting was needed. The staff was attentive, so savvy and knowledgeable and directed us to exactly what we needed. This was the easiest part of our remodel! We love our lighting! Quality quality quality!

This is by far the best experience of the condo building experience to date. Thanks to Kat for providing a wonderful experience in what could be a very stressful process.
Image Complete makes me want to remodel and build 100 houses in my lifetime. There are a ton of selections to chose from (including a massive wall of catalogs and web-​based database) and great employees to help guide you through the disaster. The prices are clearly marked, allowing you to chose upgrades in a responsible manner.
The next time you are building or remodeling, please make sure you make this place a must visit. You can bring drawings, trust their expertise and walk out knowing you made the right decisions for your home.

We have worked with Kat on several projects now, and we are delighted to be planning the next Woof in Boots location with her. Kat brings absolute lighting glory to old warehouses and small spaces, and her team of professionals have been easy from project start to completion. They stand behind their installs and products. A+!

I went to Image Complete some years ago but since I’m just opening my account I will tell you this…
It is a great place to go for lighting. The people here are always friendly and know about the products they sell.
Answer this… When was it the last time the owners of a business made you feel like you were someone they cared about?
Tom and Jen will make sure you do.

This is the BEST modern lighting store in Denver! Not only do they carry a wide variety of products and price points — their service is OUTSTANDING. They take great care to educate you, help you find the right solutions, and create a space that uniquely suits your space and lifestyle. I have been a customer for years and my experience has always been STELLAR!

Disrepectful! I am all for supporting local business. Additionally, when we were looking for some new pendant lighting over our bar during a remodel, we purchased from Image Complete and had a great experience. Adam, our salesperson was very helpful and knowledgeable, and Tom, the owner, was also great to deal with. So, I figured I’d found the place to go in Denver for our lighting needs from now on.
Fast forward to today, and I had such a bad experience with Jennifer, the owner’s wife, that we are likely never to frequent this establishment again, which is a shame, since our first experience was so great. I bought a Minka-​Aire fan from another company, and when I went to install, found I needed a sloped ceiling adapter kit. Looking on Mink-Aire’s website, I saw that Image Complete was one of their dealers. So I called them up to see if they had the adapter kit in stock. However, while talking to Jennifer, she asked if we had purchased the fan from them. I told her no, that we had ordered it elsewhere. All of a sudden, she simply responded, «well, you should just call them for help.» and HUNG UP ON ME.
That’s right, she hung up on me because I didn’t buy my original fan from her. How dare I!
I sat their stunned for a moment. Then, I called back. She obviously had caller ID because she apologized when I called back. (If she had caller ID and was truly sorry, she should have called me back first.) However, her apology was honestly pretty hollow, as she then made excuse after excuse about how it somehow pushed a button that I had purchased it online, that she and her husband had worked so hard to build this business, etc, etc. That’s all well and good, but, to be honest, an unqualified, sincere apology and promise never to do something like that again, and maybe even an offer to give us a decent discount on the adapter we were wanting (a ~$ 17 part… well $ 17 online; she wanted $ 35 for it), would have been nice. Instead, she just kept up with making excuses, and pressuring me that I should have gone to their website to buy the original fan (which, btw, doesn’t have the fan I purchased even shown; I checked), and emailed them so they could sell it to me. Nevermind that their price on a similar fan (same style, different color) is nowhere near as good as the one I got the fan for. And nevermind that that is way less convenient when I already knew what I wanted and was ready to purchase. And nevermind that it was none of her business where I bought the fan in the first place. I wasn’t calling to buy a fan. I was calling to buy an adapter. I could have already had the fan and moved. It simply doesn’t matter. Either she has the part I need or doesn’t, or it’s not worth her time to make the sale for such a small thing as an adapter (in which case maybe it’s not worth my time to visit their establishment downtown when I need lighting or a fan!)
Again, I’m all for supporting local business. And when I need help finding some specialty lighting this WAS the place I would go, primarily for being able to see the product, and the great customer service. However, if this is how the OWNERS treat their customers, both existing and potential, just because someone purchased from a competing dealer, then maybe they should go out of business. I have spent ~$ 1000 at this store in the past, and was prepared to spend probably as much or more again on some upcoming lighting projects in our house. Now? Nope. I’ll find what I want elsewhere, where they are willing to earn my business and treat me with respect. I’ll give two stars because of my great experience with others on their staff. But if my only experience had been today, with Jennifer, it would be one star.

Modern.
Do you how difficult it is to find modern «stuff» in Denver?
We are not a cow town, but our furniture business is dominated by «traditional» or as I call it: Jake Jabs’ junk.
I received a warm welcome when I stopped in here and two different people gently asked me if they could help me. I said «No» as I just wanted to wander around and look.
I saw lots of lighting fixtures that were very attractive to me.
Prices are on the high side. But, I need to get out my IKEA rut.

First off, I guess this store moved, so it took me a bit to find them. The address here is wrong.
Second, I may as well not have found them for all the good it did. The experience was kind of like opening a nice bottle of wine, only to find it full of expired moonshine. Looked like a nice place, but these guys were USE-​LESS! Everyone was too busy trying to BE impressive… and sadly, they never WERE impressive.
Lots of vague smiles, lots of agreeable nodding, and not a lot of experience, expertise, or knowledge.
Bleh.