Officemax Print & Document Services

BeWaRe!!! –Long story, but I’d read it if your even considering stepping foot into this place… at the end of this rant, you’ll see another customers experience where they couldn’t even make COPIES right!!!
— So, to start my rant, after recently moving here, I need to reprint my Contact Cards, Resume, Work Samples, and Portfolio (they all have my old address on them). Up in Fargo, ND– 3 different times throughout college– I had the Officemax there print all of these items out. In Fargo, they turned out wonderful, no problems, and I only had to wait 20 – 30 minutes for ALL of them each time!
HERE, DIFFERENT STORY. I originally went to the one on Alameda because it’s closer to my place, they didn’t have the right binding, so I drove 20 – 25 minutes to this one the next day. MISTAKE. First off, I had my resume and work samples printed, they cut off the top and bottom strip of color on them, but I didn’t want to complain and figured no one would notice but me. Paid for those, and set up work order files for contact cards and a couple copies of my portfolio to be done the next day at 6pm.
The next day, drove there again at 7:30pm. hadn’t even started because they were «too busy». yet neither worker was helping anyone? They said it could be done in 20 min, so I said I’d wait. First, they printed off the contact cards. I held them up to the light, and as I figured, no one had adjusted the bleed output. I told him to look at my work order files and that I specifically said to make sure to do this. He looked, saw it, and looked confused. I held the paper up to the light and showed him that the front and back did not line up. they were off by AT LEAST ¹⁄₁₆^th of an inch– which is a lot on a tiny card when you have strips of color on the top and bottom that are both about 1/​8^th” big! He was like, «well, they look fine to me.» I was like «ummm they are off, quite a bit.» He held it up again and was like «no, they are fine.» I was like, «then you are blind!!!» I asked for the manager– the manager for the print shop wasn’t there but the store manager came. I showed him the cards they had printed, he IMMEDIATELY saw what I was talking about, and then I told him his employee had argued with me, telling me they were right. He didn’t have much to say to that but a bad look. haha. He wanted me to come back the next day (which would have been today) when the print shops manager was there to have him do it himself. I said no. 3 days of driving 20 – 25 minutes both ways… that’s 120−150minutes of driving for crappy service, I dont think so. I said I’d find somewhere else. **I couldn’t believe the worker hadn’t even started it when I got there, then not only had done the job wrong, but ARGUED with me saying it was fine?!? .Can we say incompetent worker? (age: college-​ish, hair: bad blonde/​reddish shaggy hair all messed up sticking up– looked like he might be thinning out and doing a bad comb-​over messy look to cover up balding. anyway, THIS GUY DOESN’T KNOW ANYTHING– RUN FAR, FAR AWAY and go somewhere else IF YOU SEE HIM!!)
On the way home, I saw a FedEx and decided to try it there. They had it printed CORRECTLY with the bleed output adjusted in 15minutes!!!
–The whole situation at Officemax was so frustrating for me because I have my Master in Architecture, and throughout school I had printed hundreds of documents and adjusted bleed outputs. but I dont have a color laser printer at home, and each printer is a little different, so I couldn’t adjust it myself unless I hopped over the desk and did it there myself! But they have incompetent employees there, because no one working at the time knew how to do it. FRUSTRATING. They probably shouldn’t be working at a print shop then!!!
–Oh, and to further prove the people working at this Officemax Impress are idiots, while I was waiting for the store manager, the guy that was helping me, was helping some other guy print 4×6 flyers. He had 4 per sheet, and wanted 20 sheets– that would make 80 flyers. The guy went to go print them, came back and asked again. he was like, so you want 80? That makes 320 total with the 4 per sheet? He was like NOOO and re-​explained it. The guy repeated what the customer said correctly and went back to print. Came back and was like, I can only print 3 at a time. so how many sheets do you want? I have 30 here. the guy was like, well I need 20 sheets with 80 flyers total. he went back to print them and then came up front to have the customer pay while they were printing. he rang up 80SHEETS. The customer was like, no, I told you three times, I want 20 sheets! The guy working was like, ohhh crap, and ran in back. HAHA. IDIOT. He should NOT be working there. He cant even make copies!!! HAHA! How pathetic. How did he EVER get hired here? .or NOT get fired??? Wow. They sure know how to hire winners here…