R & R Heating & Cooling

I have had R&R service my HVAC system several times over the years and they are always honest and fair and most important on time! I highly recommend them for all your Heating and Cooling needs!

I have used R & R for 7 yrs for a/​c & furnace checkups. Mostly they taught me things, some ok. But this year the a/​c tech said he put in 8.5 lbs of freon at over $ 900! Then he said looking for a leak was too hard and just check it next yr! This, after he had already done it and I was sitting right there! Then I asked about a new a/​c and rebates. He was on top of that. A salesman came out and did not do a walk-​through and measurement of my singl-​pane windows, which you need for a rebate. I had Bell plumbing out for a bid. He said my whole a/​c did not hold 8.5 lbs. There would have been freezing of the tubing to the furnace and on the coils if freon had been low. There was no green discoloration, which would have resulted. I feel R & R cheated me. Bell did the calculations, but finally said I did not need a new a/​c. Honest tech.

Warranty work done on parts only. Will have to pay additional labor after 1 year. Was told at final walk through warranty was void because we used a separate company to install AC but that wasn’t true after further discussion with main office. Had handyman fix at much less cost.
Be sure to understand ALL terms of warranty.
NO WAY would I ever do business or recommend this outfit

Negative stars if possible. Stay away from this company. Warranty my $&!#. They installed the heating in our new home… and all of our neighbors and us have such poor air flow. Both heating and cooling. R&R blew off our concerns. I don’t recall the the name of the older, skinny, Bee Gee’s looking dude but he is plain mean! I wonder if he is the owner because I can’t imagine a company keeping a guy around like this and staying in business long. We have had two companies in to give bids to make improvements and both commented «who ran your ducting? This is terrible and why your air flow is poor.» I am now much more educated on what to look for. We had so many additional unneeded turns and runs that should have been attached to the main trunk. Some supply lines instead of coming up the wall and venting to the floor they ran up to the ceiling and also a few heating floor vents placed near air returns… Basically the warm air that comes out just gets sucked back into the wall returns leaving cold pockets in over half the room. A home owner should be able to rely on an HVAC company to do it right the first time. Not to spend over $ 1,000 to refit the ducting and boost the furnace just for adequate heating and cooling. Maybe they have so many jobs with a builder they just don’t care about doing the job correctly or having a homeowner question why it was installed poorly in the first place. Funny though when they won’t fix what is wrong they will warm you if you have any other company touch it R&R will void their warranty. Ha! What a joke. Rheem covers the units and R&R covers nothing!!!

Terrible company. They have done nothing but cost us money. They replaced everything in our home. A year later, the A. C isn’t cooling properly. We have a warranty and they wouldn’t honor it. I spent over an hour on the phone with the woman at the company to get them to drop the labor charge on the most recent visit. Why would a 1 year old system not work? Horrible company. Do not use them.

I mistakenly called R&R when my furnace went out thinking they were the installer and covered the warranty. During that service call, I realized it was, in fact, Now Heating & Air that installed and carried my warranty. By the time I called the correct company who installed the furnace and therefore carried a warranty on it, I knew from R&R that it was the pressure switch that needed replacing. It took 3 separate visits by Now, listening to well over an hour of sales pitching their maintenance plan and desire to re-​work my exhaust duct, and $ 270 in labor to have the part installed (the part was free and covered by warranty). I regret using them because R&R would have done the repair within the hour it took for the original diagnosis and only $ 90 for the part. Even more aggravating was that on the 3^rd visit when the guy arrived with the part, it took less than 5 minutes to install … and that cost me $ 270! Very upsetting and aggravating experience!
I felt duped and cheated by the company I used. This was a stark contract to the courteous, professional, and honest experience I had with R&R. Not to mention he totally won me over with his manners in handling his shoes and removing them while in my home. I also felt the office girls were professional and kind far above my expectations, even offering me an additional coupon discount when I called to see how much I was getting cheated by Now. R&R, if I ever have an issue, you will be the only ones I call from now on … warranty or not!

It was one of the coldest nights of the year and the control unit went out on our furnace. So I called around to the various HVAC companies in the phone book and almost all of them could not or would not come out. R&R Heating and Cooling was the only company that said they could respond.
At first they mentioned that it would be very expensive, so the communication was good. I say, «not a problem» since I have a two year old and did not want to fix a house full of frozen pipes.
So they came out in just over an hour and found the problem. It took another two hours to find the correct part but considering the hour (10 p.m.) and the temperature, it was more than worth it.
A big thanks to this company. They came out on a cold night and helped me out. I will be calling only this company for any upcoming HVAC work.