Rickenbaugh Auto Group

After looking at and test driving multiple sedans and crossovers, and not finding the vehicle I wanted, I began my search online. I immediately received follow up from Rickenbaugh as well as other area dealerships. Karen Knoll contacted me to see if she could assist me. I let her know I was working with a dealer closer to my home and if they were not able to find the vehicle I would reach out to her. Karen asked me specifically what I was looking for and assured me a trip to Rickenbaugh would be worth it. Karen contacted me a few days later, she had found the car I was looking for and it was in transit to them. Karen was able to find exactly what I wanted, she listened. I highly recommend Karen and Rickenbaugh for your next car. The experience was customer oriented and simplified to reduce unnecessary wait time.

Steve Saykaly always goes beyond the norm regarding service of our vehicles. He clearly understands our concerns and makes sure all of our issues are resolved beyond our expectations. The greatest auto service team I’ve ever encountered.

Anthony took very good care of me when I needed to replace my car after it was totaled in an accident. He sold me a pre-​owned car and stood behind me, even when there was a service issue 45 days later. I HIGHLY recommend Rickenbaugh. You can trust them to do what they promise. GREAT EXPERIENCE!

If you own a Cadillac, GM or Volvo, you are fortunate to be be able to take your car to Rickenbaugh. I bought and have serviced a Caddy from Rickenbaugh and I can’t say enough positive things about the whole operation.

Wonderful experience, beautiful showrooms and excellent service. Straightforward test drives and information. I have been driving by looking at those amazing Fisker Karmas for years on the way to ski.

I am telling everyone how wonderful my experience has been. Rickenbaugh Service is top notch, they don’t miss a detail and are completely centered around customer satisfaction. I was in and out for both pick up and drop off in less than 10 minutes, and that included rental car pick up and delivery. Top it off that they washed my car and were so thorough with their explanation and next service plan-​WOW, I’m delighted and just wanted to tell you to KEEP UP THE GREAT WORK! THANKS!!!

Ive been using Rickenbaugh for my service needs for 5 years now. I am so pleased and have never had an issue with them.
Best service team ever!

came here twice for my xc60 service, all the rest things are good except when they wash my car. they left the back of my car unwashed when they told me they have finished clean it up.

I own a 2006 Cadillac CTS and it is one of my favorite passions in my life. I drove it from California to Denver when I moved with no issues, but I knew the day would come when I had to choose a place to have it serviced. You see I have very unpractical wheels for Denver, 22inch with low profile tires to be exact. As awesome as they look they tend to go flat a lot. While walking out to my car the other day my fears came true when I noticed I had 2 flat tires, but the worst was when I went to start the car it wouldn’t turn over. I called AAA to help me out and we almost got the started but didn’t succeed. I decided to have the car towed over and give this place a shot. I filled out a service request online and was able to get the car dropped off on a Saturday. Steve quickly gave me a call explaining that he had a skeleton crew working and that he would get to it first thing Monday, he apologized for not being able to provide me with transportation but i lived downtown so I didn’t need it anyway. I explained the issues and he said he would try to find me some wheels I can purchase for use in the winter time (this was music to my ears).
Monday comes around and I get a call from Steve, he explained that I lost compression in my cylinders from not starting up my car for while (it was 2 weeks) and this happeneds in cold climates. He was able to get my car started up and wanted to keep it an extra day to just be sure this was the only issue. Come Tuesday the car is ready and it was NO COST! I also noticed that he filled up all of my tires, cleaned the car, checked the check engine light, and reset my computer. This was AMAZING, I am still blown away at the level of service.
Rickenbaugh Cadillac will always have my service and my highest recommendation.

Bought a new Caddie at Rickenbaugh this last week (from Peter D.) and have nothing but great things to say about the car, the dealership, and the sales process. Aggressive prices, fair money on my trade, a clean deal in the finance office and off I go in my new car. I will recommend them to anyone who will ask as I feel they really break the car buying stereotype of shady deals. They may not have the fanciest new building in best neighborhood, but they are a Denver mainstay and can be trusted. I look forward to working with them all again.

Rickenbaugh Cadillac is the best place in town to have your GM vehicle repaired. We recently took in our Chevy Suburban with an engine light on and what appeared to be aproblem with the StabiliTrack. They did the testing and it was merely a bad spark plug that was messing up the electrical system. The cost? $ 75. These guys are the BEST!

I bought a BMW Roadster here last year and I’ve loved it, plus I got it for a great price. Every two to three years my father buys an Escalade from here. We always purchase from Kathy, she is great.
As for the service department, I service my Beemer here, they do a great job and they do it at an competitive price.

We have purchased two new cars from them, as well as having a third serviced by them for years prior. All of our dealings have been friendly, competent, and helpful. As a dealership, their repair prices are sometimes higher than an independent shop, but it’s done right, and it’s done honestly. It’s conveniently located if you work downtown, and they’re happy to shuttle you to and from. I have personally seen their service staff bend over backwards to accommodate a family that was stuck «on the road» and believe that they go to great lengths to deliver old-​fashioned care and help.

I must be living on a different planet than the other reviewers on this site!
Admittedly this is an «old» downtown dealership with the resulting limits on what they can do with their facility. It’s also consistently well lit and clean.
My experience with Rickenbaugh has been uniformly professional and satisfying. I’ve purchased two new cars and had all the normal interactions with sales, financing and service. Joe in service is as knowledgeable and reliable as any service person I’ve ever met. Plus, you can tell he’s totally supported by the organization. I especially appreciate the always free rental car even when my car is only there for 4 hours.
And for those who «dis» the CTS, do a «value for money» comparison. I think the car stands up well to its competitors for $ 12 – 15,000 less.

Pathetic!
Found a used XC70 and went in to check it out. Made an offer that was agreed to and I was due to pick the car up in the morning. For the sake of safety, I asked them to please check the wear on the rotors and let me know if they needed to be replaced (I didn’t ask for a lower price if they did).
Call @10am the next morning to pick up and they tell me the car is SOLD! Some lady walked in and paid full price (I talked them down).
They lived up to and exceeded every scumbag stereotype associated with car salesmen.

I agree that Dwight Davis is the best service rep I have ever worked with. I drive to Rickenbaugh from Lafayette, through Denver rush hour traffic every time to her my S60R serviced HERE even though Sil Ter-​Harry is much, much
more convenient. Their svc mgr pissed me off.

Buyer Beware
I will never shop at this place again. I bought a used car from them a few years back. I knew it was a used car so it would require some work. Luckily I saved myself $ 800 right off the top by having a mechanic examine the car before purchase. There was an oil leak. Rickenbaugh told me it must have been missed. Then after owning the car for only 2 weeks, I could feel the strut rattling a bit. When I took it to a different repair shop they said they struts needed to be redone. The mechanic then proceeded to show me how the front strut had been bungee corded in place to prevent it from rattling as much.
When I went back to Rickenbaugh they of course said they knew nothing about it and then proceeded to tell me that they could not service the car because it was not a Cadillac or Volvo. I warn everyone to avoid this place like the plague. If you want to get taken to cleaners then by all means enjoy. This place is the worst car dealership I have ever dealt with.
I would rate them a zero but I am not allowed

So I was in getting my 55K Volvo in for service and I went over to look at the new Cadillac CTS V and the Wagon because it is time for me to buy a new car. (I buy one every three years.)
I’ve never had a problem on the Volvo side of RIckenbaugh, in fact Dwight Davis in Service is the best service person I have ever had from any company! Five Solid Stars for Rickenbaugh Volvo.
Anyway, I go into Cadillac looking for a CTS V and somewhat a CTS Wagon. After about four minutes of looking around a somewhat young salesman came up to me and asked if I had any questions. I told him that I am interested in a CTS V, S80 R, M3, or a C63. He did not acknowledge that he even knew what those cars were. I told him I have some concerns with the build quality of this 60k automobile.
Looking a little miffed, he asked me what I meant. I told him that the car has a lot of plastic, especially in the center console and dash, not to mention the car seat literally rocks. (If a car seat rocks a few centimeters right out of the factory, what other bolts are not tightened down in the car.)
(I also noticed the typical GM bureaucratic part sharing with things like a hands free fob. However you still had to turn a knob meant to go where the key went for the ignition. In addition the car had non electric headrest with serious play in it. I don’t know what to tell you, I came in after Bob Lutz «May the Best Car Win» marketing competition with the CTS V as a «world beater.»)
I know a lot about cars, i subscribe to 4 car magazines, read
and
four times a week, and watch Top Gear religiously. All of these sources suggest that American cars don’t compare to European cars. They all say sit in the car and look at the build quality. Push on the passenger door sheet metal with two fingers and see how much it moves. I have to say they are right because I sat in a M3 and C63. I did all the same tests and the Cadillac feels like a car that should have a sticker 15K less. The Cadillac may have a good engine and suspension but unlike the European cars, everything else is far worse on the Cadillac.
Anyway, the salesman became very snide and offended. He said, «It’s clear you don’t like what we have to offer.» Then he walked off riled. I do marketing for a living and the salesman should have at least tried to be suave. He could have tried to up-​sell me into another model because if I’m looking at a 60 — 70k car at 33. It is clear that I can clearly afford anything on their lot. Maybe there is a more expensive car that has better build quality. At very least he could say, «Check us back in a few years or come back in a year and look at the CTS V Coupe, it’s supposed to be outstanding.»
Personally, it amazes me that that you walk into a premium American show room after 2 nightmare years for the American auto industry and they still don’t get it. They still act like it’s 1975. They are going to build a non-​competitive product and you, the consumer, are going to buy it with a smile.