Ruff Rescue Of Colorado

I adopted a puppy through this organization. The adoption process itself was easily completed online. They helped me identify the puppy that best fit my criteria and put me in touch with the foster so I could visit the puppy in the foster’s home. The puppy had parvo and I’m very grateful the organization spent the money necessary to address his health issues. The puppy is a wonderful addition to our family. We are so thankful for the organization’s efforts to get these animals to loving homes.

It a hardworking rescue that works hard to get animals out of kill shelters, and into homes. I have myself adopted both a cat and dog from ruff. 100% volunteer company, that saves animals lives… Cant get any better then that.

If I could give zero stars I would. This is the first Unilocal review I have ever written because I’ve been driven to the point of needing to tell others how horrible of a rescue this is. I adopted two kittens from them, and have had so many problems I don’t know where to begin. The foster who had them was also housing way more cats in his tiny apartment then would legally be aloud. Not to mention they ALL had ringworm and upper respiratory infections. Both the kittens I adopted had both, which I didn’t know until I went to pick them up. After picking the first kitten up, I realized he ALSO had diarrhea (something the foster apparently «didn’t notice») and since I live an hour and half from the vet they used I asked if I could take them to another vet and be reimbursed. I got bitched out by two of the volunteers, and the foster even called me and screamed at me for 5 minutes before telling me he’d call the police if I ever contacted him again (while also telling me he refused to let me have my other kitten). I managed to get in contact with the director Pam who agreed to let me take him to my vet and split the cost. Okay fair. Then she said she would take the other kitty to the vet and make sure he was healthy before letting me take him home. Well here he is, sneezing and snotting and the rescue won’t answer any of my calls. Worst rescue I’ve ever dealt with. You don’t take someone’s money and give them sick kittens without them knowing, and then do nothing to help the situation. Please never go to this rescue, they mistreat their animals and disrespect their customers. Stick with the humane society, where I will now be taking my extremely sick kittens to be treated.

I feel so extremely sorry for the dogs in the care of these horrible shitty people. I was supposed to take a foster dog because I wanted to help out. I was all lined up to pick up today. At midnight last night I got a call from a family member out of town that there had been a death. So my husband and I had to pick up and leave at 5 this morning to be with our family. I contacted sheena and told her what had went on and apologized for any inconvenience. Then Pam text me and was extremely rude calling me all kinds of names and saying I was irresponsible and if I was going out of town on a trip I should have said no. I’m not going on a trip. It’s not my fault there was a family emergency. These people are unprofessional and extremely rude. No dog should be subjected to such horrible people that can’t even understand extremely unfortunate life events.

(I would give them 0 stars, one is being generous and I have to put one) DO NOT go through this rescue!!! They are completely awful and I have had the worst experience. The only positive thing out of my adoption was getting my dog out of their possession. The vet that we had to go through for neutering was sketchy and did not explain a single thing to us! It was a huge cluster and they didn’t even speak English! They gave us our dog back covered head to toe in his own pee and no cone. The rescue has still not refunded me my $ 100 for getting my dog fixed and it has been over 3 months. Every time I send them an email, I am lucky if they will even respond and I have to constantly bug them for a simple answer. If you prefer talking on the phone you can forget that. This is the worst excuse for a rescue and a business. Not to mention their website is a joke!

WOW! I never write reviews, but feel i have to in this case. So my wife and i were at a convention center in Colorado Springs about a year and a half ago. We adopted a dog from RUFF Rescue and were told we could return him should we ever need to. He was abused, so we took him through classes. They did not help with his aggression. Now, we have a new baby and he has attacked him 3 times. We love him, but feel we have no choice but to give him up for the safety of our baby. I left messages for about 4 days when i finally got a returned call from «Pam». Not only did she sound drunk, but was very rude, to a point where she was calling me names, like «chicken» for giving him up. I cannot tell you how angry and sad i am after talking to her. DO NOT associate yourself with this company!

Darlene Starling
4910 South Main St
Roswell NM 88 203
(575)317−7882
email:
April 15 at 9:45am ·
Complaint:
Ruff rescue Denver Colorado
1424 Dayton St.
Aurora CO 80 010
EIN#80−878 158
I Darlene E Starling am filing a complaint against Ruff Rescue Denver.
On March 12,2015 @ 2pm my sons dog went missing. He was not wearing his collar/​tags and is not micro-​chipped. I went to Roswell Animal Control filled out a lost pet form and looked through kennels.
We searched our neighborhood for hours notified everyone practically at every residence.
On the 3÷13÷2015 on Facebook «Roswell lost pets» I saw a post of a dog that appeared to be ours.
Jacory cage #39 impound #827 date of euthanizing 3/12/15.Thinking this dog had been destroyed.
I disregarded the post intake was 3÷5÷15.
On March 18^th I found «freedom photos» of Jacory. Realizing this pet was alive. I frantically made inquires. Caroyln Drakulich (602)214−1093 of From Forgotten to Forever Rescue. Carolyn requested pictures of our dog as well as lost pet forms I had previously filed.
Informed Pam Mangano @ Ruff Rescue in Denver (720) 270‑1023. Spoke via phone gave our information. March19th (trying to be patient) Haven’t received any information about what is happening?
We became frustrated and feeling ignored we made reference to hiring an attorney.
A misjudgement on our part. We simply wanted a response. March 20^th we spoke to Pam Mangano apologized for our indiscretion and begged her for assistance. We requested to use a web cam /​Skype allowing us to call this dog by his name to see if he would respond.
Pam spoke to Sara (foster care taker) was having Sara send photos of the dog 3÷21÷15. Upon viewing the pics we have no doubt we found our sons pet! I replied to Sara «that’s our pet»!. We requested to adopt immediately and retrieve our pet at no cost to RRD.
We heard nothing from that point on. March 23^rd frustrated by not receiving a response. I commented on my personal discrepancies. I felt RRD may need to note the situation email to Sara (enclosed) @ 11:26 pm I received a email from Pam stating we were to cease and desist.(enclosed)
I am not looking to blame or point fingers. Only to retrieve our pet. I believe a mistake was made. I don’t believe our dog was at the Animal Control for more than a few hours. I didn’t see Jacory on the 12^th when I file the lost pet form. Yet this dog was released at 6:56pm March 12,2015.
RRD informed me that the” board of directors would meet and give me an answer. The response I received was «the board has spoken it was not our dog due to discrepancies in photos. They based their decision on a photo that clearly shows this dogs tail to be extreamly black towards the tip at least 1 – 2 inches but their photos of the same dog taken here in Roswell animal control as well as freedom pictures the black is not as prominent as is shown on the photo that the board based their decision on.
After this disappointing event I went to Roswell Daily Record NewsPaper spoke Dylanne Petros editor (575)622−7710 who gave my information to Rebecca Taylor (575) 420‑4605 to assist us. Rebecca referred me to Kelly Barker President of Uncaged Paws in MI. (248)431−3080.
Kelly Barker requested that Jacory be sent to her exchange for the adoption/​donation fees of $ 200.00 .There has been no reply .
Although there was a nasty email sent to myself and Kelly by an Amy Vudures bashing Kelly and telling me that Kelly was of no help and reaffirming RRD decision and that I would not get Jacory.
Going on 3 weeks I even had a relative Ray Encinas that lives in Colorado inquire online
to adopt Jacory. Ray received an email thanking him for his interest in Jacory. Explaining how to adopt, where he could pick up Jacory at a Petco event. About 8 hours later Ray received a email claiming Jacory had been placed on «behavioral hold». Later that day Jacory was removed of of adoptapet petfinders and the shelter exchanged. Jacorys photo was transferred/​sold to pet/overstock.com from adopt a pet. Please note that I have scouring my neighborhood, shelters animal control still to this day in hopes I maybe wrong about this situation. My heart tells me different. I know my pets face, body structure, ect.
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Darlene Starling I cant explain why this dogs coat has changed due to stress environment diet? I am 99% sure this our pet. I didn’t think my request of web cam to verify was an unreasonable request.
We offer to adopt and retrieve at no cost to anyone but ourselves. My family needs to be reunited or resolved.
3 separate individuals have requested to adopt Jacory. All three have been denied. Our pet has been shuffled thru a mass shelter system so we cant locate.
Why? Accountability? Primary Purpose? Organizations benefit? Over 1 little dog?