Super Rooter

I had them in on my home warranty and they claimed that the leak on my kitchen sink trap was due to improper installation of the compression fittings which was not covered under the warranty. They then tried to get me to pay for a $ 300 fixed price service call. After much negotiation that $ 300 was way too much for two compression fittings, they agreed to $ 225 which is still insane. The next day their repair was leaking and after the better part of the day trying to reach Super Rooter and checking with T-​Mobile to make sure that the phone problem wasn’t on my end, we gave up and called our credit union which charged us $ 35 to put a stop on the check. So today I get a call from Super Rooter saying that we didn’t give them a chance to correct the problem — not true we tried the better part of the day reach them. Then the manager on the phone said that it was true that their phones were down but that we still owed for the service call and that they were going to call 210 home warranty and have our policy cancelled and put a lean on our house. I said that was ridiculous and to please forward the certified letter to my attorney. Please do not do business with Super Rooter.

No show yesterday, rescheduled for today between 12−2p. I called at 1:45 to find out if they’re still coming. Unprofessional on the phone, they answer the phone ‘plumbers’. Running late due to other jobs… I’m nervous about them working on my house! Unfortunately with our crappy 2 – 10 home warranty we’re stuck with them.

Worst service ever!
Showed up late, disappeared during and never successfully cleaned my main sewer line.
Flooded my basement with sewage, used inferior equipment and made a giant mess which I had to clean.
Came back the next day and got drain to flow, charging extra for «heavy» root removal.
Worked OK until we did laundry, then backed up again.
I called to schedule a warranty job and 3 straight times they no-​showed.
Totally unprofessional.
I guess that’s what I get for going with the cheapest guys on Craigslist.