The Overlook at Mile High Apartments

WORST PLACE EVER!!!
I could write a novel about how horrible our experience was.
It’s extremely dirty. When we moved into our apartment, it hadn’t been cleaned at all. There was dirt & God knows what caked to everything. First day of living here, I found about 3 cockroaches in my room.
The neighbors are absolutely awful. It’s like one big family lives in this whole complex. They party & scream in the halls, & have about 10 people living in an apartment, which caused crack heads and homeless people to come into our building (they would prop the gates open for the other «tenants» to get in without a key). We had to call security probably 30 times while living here because all of our neighbors were so out of control. And yes, we did try to communicate with them ourselves before it got to that point. However, that ended in getting doors slammed in our face several times, getting screamed at, and someone trying to light our porch on fire.
The staff just doesn’t care. When we signed our lease, Veronica did all of our paper work & handled our deposit (I don’t know if she’s still working there — hope not). We’ve been moved out of Overlook for about a year & a half, yet still haven’t received our deposit. When my boyfriend called to check in with them, they claimed WE owed a balance of $ 600 something & said they lost our paperwork & there was nothing they could do. They claimed we never paid a deposit! How are you supposed to move into an apartment without a deposit? So now it shows on our record that we owe a previous landlord, when they owed us about $ 700. They are scam artists.
Those are just a few very basic things I can think of… It was one of the worst experiences of my life. Please, don’t move here. You’ll be miserable like we were for a year. I have no idea how this management company is still in business.

Although the staff is kind and maintenance is usually quick and offers same day fixes, this complex should be burnt down. I’m currently dealing with my SECOND instance of bedbugs where I have to tear apart my apt and calling the leasing office for issues like this is nothing out of the ordinary. Not only have I had bedbugs, twice, I’ve had roaches as well, not to mention ants in my bathroom. Walls are extremely thin as you can hear your neighbors all the time and if you live next to people with dogs don’t plan on any sleep. I will indefinitely be moving out when my lease is up and probably having to throw away all my furniture. Not worth it, even though the location is great, look elsewhere.

They don’t even deserve a star. Bed bugs, cock roaches and the elevator hardly works. The management staff is literally rude, condesending, and liars. They can never be on the same page as far as policies. To the point where we have a lawyer to try to break our lease and an appointment with a city inspector Friday am. On top of that the city has multiple cases against them right now according to our case worker. Terrible. Never move here. Not worth it.

Despite the litany of scathing reviews, I moved into the Overlook at Mile High because it seemed like an economical choice. The RTD West Line was opening up and I thought I’d make it work. Yes; it’s true that the apartment you are shown is not what you receive. And yes it’s also true that there are bedbugs, and there is crime… But it’s a city. That can be managed. What can’t be managed is dealing with sociopaths. The Overlook at Mile High and it’s parent company Willmax is owned, operated by and only employs textbook sociopaths. On February 17, I came home from a night out in Denver to an armed police officer telling me the building had been taken over by the city because of the presence of asbestos. I had exactly one hour to grab what I could and go to a hotel that they had booked for us. Not just me, mind you… but SEVENTY other apartments. They had been ripping the hallways apart to make them look even more like a prison than they did before, and in a shocking display of both negligence and stupidity, they never had the asbestos fibers in the existing carpets tested or abated. So the unlicensed contracting company they hired just tore the place apart, sending this poisonous dust high into the air and under our doors, where it eventually created a thick carpet over everything we owned. Finally, a concerned tenant called CORA and they tested the fibers and whoopsie, asbestos.
The hotel they chose initially was disgusting. A Ramada on the highway with cockroaches. As they said it was only going to be a couple of weeks, we sucked it up and trusted they were doing honorable things. That’s the key word to note with Willmax: HONOR. Of which they have NONE. They are in this game for the almighty dollar and do not care one bit about any of their tenants as people. They proved this by lying to us about the state of our apartments and keeping us in a perpetual state of limbo for three weeks. After three moves to different hotels, it was determined they were deep in muck legally and the abatement would take more time than they were willing to wait, so what did they do? They terminated our leases. Poof. Gone. They told us our leases were terminated, our belongings were trashed and we had three days to get out of the hotel. They returned the security deposit and they were done with us as far as they were concerned. I could go on and on and probably write a NY Times bestseller about the trauma I have endured for the last year from this hellish experience, but I think I’ve covered enough ground (atleast for a review) with these two paragraphs. If you have any pride, find a different company to fork over a thousand plus dollars a month to. You can do better. I promise. Upon retrospect, I’d rather live in any of the Capitol Hill pissoire than ever lay my head under a Willmax roof again. They are SCUMBAGS.

I didn’t even have to move in to see how completely incompetent the leasing staff was at this apartment complex. In Early August I put a hold deposit on an apartment and two weeks before my move in date in October they called and told me they had «double booked» my apartment and I was out of luck. Now I am scrambling to find a place to live before I am homeless. Thanks Veronica! I called every other week to make sure everything was OK also, so its not like I wasn’t keeping track.

I’ve lived here since May 1^st of 2014 and I’m already looking for our next place. I live in the town homes and the plumbing is a nightmare. I’ve had human waste leak down the floorboards and start dripping all over my dryer in the basement. When the maintenance came they just replaced the ring around the base of the toilet and tried to tell me it wasn’t poo. HA. I think I know what that smells and looks like. Also, our kitchen sink is currently backed up on both sides. I get these units were built in 1975, but come on. Plumbing is not something that you want to let get old. I saw one roach and used my own pesticide on the inside and outside of the house and it was fine afterwards. These units are cool for location, greenery at your back door, and a basement, but maintenance and management half-​ass everything. Save yourself the headache.

So if I could give this complex negative stars I would! The buildings are cheaply built. It’s kinda like living in a portable. The management is garbage. examples. The office here will post eviction notices on your door with the wrong date on it for no real reason. Also my roommates cars have been towed from the spots they pay to rent for. I currently live here, and am looking to move out asap. 3÷30÷13. My advice go with anything else you will be doing yourself a favor. Seriously!

The management is entirely incompetent. I didn’t even get the chance to move in because their leasing staff accidentally leased my apartment to someone else while my paperwork was being reviewed. Seriously?

When I graduated high school and moved to Denver, I found this place, and at first it didn’t seem too bad at all.
After living there for about a month or so, I started noticing creepy crawlies all over my apartment, with the worst of them being roaches. My roommate and I laid down boric acid, and it seemed to cut the numbers down, but it didn’t help at all. My roomate’s driver side window was shot out, and people were constantly asking us for drugs.
There were three instances in which I had notices on my front door from the management, notifying me that I had not paid rent. I had never been late on a rent payment, and long story short, ended up having to go to the leasing office, and explain to the accountant exactly how to do her job.
If you are looking for a place close to the downtown area, please, do not be fooled by the low rent and easy Auraria Campus access. I’d rather sleep in my Jeep for a year than stay one more night at this place.