Joe Basil Chevrolet

I bought a brand new equinox in 2009 and its a total lemon. It’s been back to dealer at least a dozen times with mainly 2 different issues that took forever to get fixed. actually one problem still exists. They also told me my battery died while they were working on my car and I need a new one. My car has never had a problem starting so I declined the new battery install. Well my car is just fine and starts up every time. I didnt really need a battery and I would think a good mechanic would know that. They lie to get you to spend money. The main reason I’m writing is that during my last nightmare trip to the dealer I asked to speak to Jay Theil the manager, and never got to speak to him. I called his extension from home and left a message for Jay and he never called back. I asked another manager to ask Jay to call me. He never did. I left a review on the basil site and got a response (publicly for everyone to read) expressing concern at my bad experience and was assured management would be in touch. nope… they haven’t called. I would never ever recommend Basil to anyone.

I purchased my 2013 Chevy Volt from Basil Chevrolet in December 2015. From my home in California, I called John Kramer to confirm the details I found online. I was very nervous at the thought of buying a car 3,000 miles away with out personally inspecting or test driving the car. John helped me overcome those fears easily. John knew that I was in California and couldn’t call him during regular east coast hours so he made himself available to me after hours and also on his days off. I loved my customer service and I love my car.
John was honest in the negotiations. At one point after the negotiations, John alerted me that the car did not have a backup camera (which was advertised). He acknowledged the mistake and immediately began working on installing the camera at no additional cost to me. That’s what I call HONEST and DOING THE RIGHT THING.
When my car arrived in California, I was happier than Donald Trump dragging Obama through the mud. It was exactly like John said it would be except it was missing a second key. John FedEx’d me a new key (no charge) soon after and completed our transaction.
I highly recommend using John Kramer at Basil Chevrolet. My experience of buying a car in New York from my home California without ever seeing it in person was tremendous. Thank you John.

I went on their website and found a great price on a Chevy Equinox LTZ. I inquired online whether or not it was there. I received a call back and the woman confirmed it was in stock still. My wife and I drove for 2 hours to come to this dealership to see it.
The car was not the LTZ, it was the LT. When I pointed it out they salesperson acted like it wasn’t a big deal. I asked what the price would be when correctly booked as they were advertising a higher end model… The wouldn’t lower the price. The car had two areas where someone had hit it on the dealership, the back windshield wiper was missing and the tires were bald.
Avoid this dealership; they obviously advertise cars that they do not have in stock in hopes to bait and switch.
I looked at 2 other cars to see If there was anything that interest me… the other two also had body damage… no thanks.

Over the last three years our daughter has had numerous car accidents and each time, Joe Basil fixed her cars. They did a wonderful job with the paint matching, replacing items as needed, etc. The length of time to fix the issues varied from 5 days to almost 2 weeks. (they said there was a trucking strike and they were waiting for parts). Our most recent trip there was due to a dead battery. Had to have the car towed. Took them two days to get to the car, then they charged us $ 79 to diagnose the issue, $ 119 for the battery, PLUS installation. I would go here for accident repairs, but not for everyday stuff.

First, the website appointment process is TERRIBLE! And this is the SECOND time we have experienced issues with it! Second, the cost of a new muffler… are you kidding? Almost $ 1000!!! We drive a Chevy, NOT a Mercedes. People laugh when you say you go to the dealer. But we’ve always felt that they are the experts and it’s a good paper trail for the next auto purchase. However, unfortunately, we will discontinue coming to the dealer for ANY of our Equinox repairs, service, etc. The pricing is way out of hand!

Started at 4:30 on a Thursday evening. Went for their «We will lower your current auto payment.» promo. Told them our situation, test drove a great car, a 2014 Chevy Cruze. Loved it! Then here comes the time to sit and do the financing. Told them what my current payment was, they came back with a payment that was $ 75.00 more a month! WHAT!?! Ok, went down to a lease (not happy with a lease) but gonna try. After 2 or 3 more payments that were still higher then my current one, We got to a decent payment. that was $ 15.00 below my current one. No money down! It took 3 ½ hrs. to come up to this. It was a lease and it was for a pretty much a bare bone Chevy Cruze (Manual shift, no real extras like chrome rims or that) but I was fine with that. 8:15 pm, told financing was good, signed papers with finance person. They then told me they would have to go to their Basil warehouse (at another location) to get my car. Told to hang around if I wanted to see it. COOL! Excited! Well 9:00 comes around, told, not sure what happen. Salesman said to go home and wait for his call at around 10 in the morning. Well seeing we only live 2 mins. from dealership, we decided to go down their and check out my new car and wait for whatever. So we did. Got there and no car was in sight. Told that they were having trouble with the financing and to come back later. WHAT??? They told me it was all set the last evening. Well we left, confused. After a couple hours had passed, we decided to go back and put some pressure on them. Got there at 1:00 pm. Asked where my car was so I could at least look at it and told it was still at warehouse! Again, WHAT!?! They lied. But then again, this is a car salesman, no wonder where they get that car salesman reputation! from. I was getting pissed, Well after another hour, our salesman came up to us and said we now needed $ 2300.00 down and they couldn’t do anything more for us! Well our salesman knew from the start that I was on SSDI and my monthly SSDI payment wasn’t even close to that, along with my wife’s income, it would be impossible.
Basil basically pulled us along for ¾ of a day, knowing there was no hope of getting us approved. Why?

I came here for an oil change and they did a great job ans I didn’t have to wait very long. It includes a free car wash but you have to do it yourself, which could be a turn off for some people. I got a letter in the mail a few days later thanking me for my patronage an

I have purchased or leased five vehicles from Joe Basil Chevrolet and highly recommend this dealership for sales and/​or service. Very friendly and professional staff and continually put the customer experience first. Highly trustworthy.