Derry Imaging Center

I’m surprised to see any negative reviews. I’ve gone to Derry Imaging for the last year and always have had a great experience. For most procedures you can schedule your appointment in advance. Every time I’ve arrived early, I’ve been taken back right away. Convenient hours and location, especially if you are a patient at Derry Medical Center. They are more affordable than most imaging centers. They also take Care Credit if needed.

They have extra fees that they do not disclose. I was waiting to have my MRI and then all the sudden they ask me to sign a form saying that there will be a separate radiologist fee. I inquire as to how much it is, and no one can tell me and no one can explain why i was never told about this fee. At that point i was already there and needed the MRI so i just signed the paper but thought that was annoying

This is a commercial service provider for making MRI’s, CT scans, PET scans, X-​rays etc. One can elect to use them and tell one’s doctor to do so, with the major benefit of speed vs the slow hospital, and much lower cost, which means you use up less of your insurance cap and you also are loved more by your insurer, so they are more helpful then.
I liked them initially with my first two visits for efficiency, low cost and speed.
However, I started to have doubts if they were really that well organized when my wife came to make an appointment and, after she had done all paper work was asked to come back later for some valid reason and when she came no one knew about her case because the initial rep had not transferred the case properly and had left for the day.
Worse came when, after fasting, I arrived there for an urgent MRI which I had an appointment for. After being called in they discovered they had not read the order of the GP right and could not do the procedure then because they were not prepared for the extra work and investigation involved. That was work that should have been done pre-​appointment.
I do not mind someone making a mistake, I do mind someone not working on fixing it.
They made zero effort to fix the problem and left me to my own devices with something so critical for my health that it could not afford long delays.
The only thing they did is tell that I could make an appointment for a week later.
Note that I also noticed an old lady erroneously heading for the MRI room and the staff could not say right away where she really belonged. Derry Imaging does not have a patient file or treatment schedule attached or near the patient. So it is very disorganized and because of that prone to mistakes.
This company needs to get its processes under control. They are not selling sandwiches, but expensive health critical services, with costly consequences to patients if not done right, but it seems they are not well aware of that.