Recovery Solutions

Extremely rude service damaged our car never came back to fix it promised he would fix it. Most unprofessional most rude towing company I’ve ever seen in my entire life. Such a mistake me choosing them not only do they overcharge they’re completely unprofessional. But all I had the guy ripped off my wheel damage my hubcap and the inner tie rod end. The owner responded to me with only threats and how he was going to make my life hell if i didnt basicly give up. Now we are bringing his business to small claims court because he damaged our driveway damaged our vehicles and they were rude or start to finish even though we were nothing but polite and paid our bill!

These vultures towed my car from the parking lot outside my apartment building at about 4 a.m. I called the police when I woke up at 7 and noticed it was gone, and they informed me that Recovery Solutions had towed it. I called Recovery Solutions and whoever answered (I assume the owner, but I don’t know for sure) was extremely rude and unhelpful, but I eventually found out that they did indeed have my car and that it would cost $ 175 to recover and that they open at 9.
When I arrived at 9, I pulled into their parking lot and saw just some dingy, filthy house. I tried going in but there’s no real indication where the entrance is, and what entryways there are have random garbage and parts strewn about. There was garbage everywhere, in the building, in the parking lot, in the back lot with all the towed vehicles. I’d expect a certain level of dirtiness in a towing company, but there were just piles of garbage everywhere, and a door missing on the side of the house.
I had to call the owner yet again who then informed me that nobody was there, but he’d call a driver to come meet me. He then called me back and said it’d be a 25 minute wait. I waited over 30 minutes and then finally someone came and took my money and opened the gate.
Horrible, filthy, rude organization. Don’t bother bringing them your business.

I live at the fairways apartments which apparently utilizes the services of this horrible company.
On november 15^th 2012 my fiancée’s grandmother passed away in upstate New York. We traveled to her services and returned the night before thanksgiving. It was a lot of travel and we were both exhausted and grieving. I have multiple sclerosis and have a handicapped placard. My mind was elsewhere and when I parked I forgot to take it from the sun visor and move it to my rearview mirror. Mind you by the time we got home it was almost midnight.
The following morning at 7am I went outside to get something from my vehicle to find that it was not there. I called the Derry Police Department who informed me that Recovery Solutions had gone on a towing spree in the early hours of Thanksgiving Morning. I have parked in the same spot for over a year with my placard always on display. When I called the company to ask about my vehicle I was told that it would cost just a touch under $ 200.00 to get my car back. WOW what a fraud, they towed it 1 mile down the road…
When I explained the situation to the person, that I do have a placard and a disability and that we had just returned from the funeral of a loved one, the jerk on the phone rudely said «we hear this all the time» in a mocking voice as if I was making the situation up.
I am disabled and the fee was more than a quarter of my total monthly income, this company has no compassion and they pretty much laugh at your misfortune. I cant believe anyone would use a company like this. No morals, no compassion, no backbone– Just terrible.