Feldco Windows, Siding & Doors

The saga for replacing my exterior and storm doors began in August. A friend had recently had her doors and a few windowns replaced and recommended Felco, so I placed an inquiry. My sales rep, Pete M., came out, gave a lengthy presentation and rather high stakes sales push and, after a week’s time and additional quotes from other installers, I decided to proceed with Feldco. I was told the process would take 6 – 8 weeks from start to finish, and that another gentleman would come out to take more precise measurements a few weeks later, which proceeded as planned.
Now for the unexpected: the installer called, seeking an appointment well in advance of the aforementioned 6 – 8 week timeframe. This would normally be a cause for celebration, however I previously arranged 2 work trips planned well in advance that did not permit the early installation. On top of that, I planned to host out of town guests the following weekend. Inopportune, this early install attempt.
At this point, my dealings with Feldco were now extending from September into October and, wanting to be done with the process, I set up an appointment for this Saturday, October 17^th between 10AM and 12PM. I received a phone call from Feldco at 8:00AM, cancelling the appointment. Apparently, one of their installers called in sick and, as they’re running low on installers, they needed to reschedule. Unacceptable, as I cleared my schedule for the install, missing my alma mater’s homecoming and tickets to the Notre Dame vs. Northwestern game that I’m currently trying to re-​obtain. The curt woman on the phone suggested 10AM Tuesday which, like any working stiff, I promptly rejected. How could I pay $ 3K+ for 2 doors if I were randomly available and at home on a midmorning Tuesday?! I cleared my schedule today at social and financial expense; not as easy a feat during the work week — in fact, it’d be an inconvenience.
Not to be believed, the inconveniences kept coming: I was told that there were no weekend appointments available the following weekend; no special concession or appointment availability offered for the inconvenience and complete disregard for my time, and the latest weekday appointment time is 2PM. Also, it’s important to note that my friend that referred me to Feldco has yet to receive the $ 100 referral as advertised. The doors have not yet been installed, however I feel like I’ve experienced enough customer «service» to complete the customer satisfaction survey.