Illinois Bone & Joint Institute

Good doctors but the wait time is ridiculous. They regularly run 1 – 1.5 hours behind schedule and don’t even apologize for it. Bring reading materials and cancel any existing plans you may have because you won’t be on time for your commitments after your doctor’s appointment.

You are just a number. Had complications. Doctor broke his own ankle and was going thru divorce. After 2 years went to another Doctor. Leg should have had manual manipulation after surgery. Kept telling Doctor there was something wrong. IBJ doctors could have cared less. Had to have another surgery to remove scare tissue. 2 ½ hours on the table. If they would have listened or cared it could have been easily done 6 weeks after the knee was replaced. Would not let them work on a lab rat. Since Dr. Patek has passed it is a butcher shop.

Dr. Quinn Regan did my husband’s spinal fusion. It was done on an emergency basis, so we were at the mercy of who was on call, but in retrospect we should have requested a neurosurgeon. Anywy, Dr. Regan is arrogant, cold and has the bedside manner of a gnat. He left my husband with permanent nerve damage. I’ve been less than impressed with other Drs at IBJI as well.

My main issue has to do with the cost and post visit treatment. I’m sure the doctors are good and the reception staff was nice. However, I was charged $ 160 for a visit where the doctor spent literally 45 seconds with me and told me to pick up some over the counter medication at the front desk. I called once i got my bill to question it and ask them to review it and they came back saying, «yep, that’s the cost.» The doctor even had the audacity to tell me to come back every 3 months for an update. Yeah, like i’m going to pay $ 160 every 3 months for spend 45 seconds with you. My recommendation — go somewhere else.

One more reason I decided not to get old.
The place is laid out like a shipping dock, buzzing with people going into and out of with a walker, a wheelchair, a limp or other ailments that prevent any promising outcome when partaking in a first-​come first serve scenario.
The people are friendly and professional which helps. But the hallways remind me of the repetitive, bland and uniformly decorated hallways in The Shining. Thankfully there was no room 237.
My doctor was nice and so was the nurses. The even have a small café with decent food across of the reception area.
I laughed seeing all these suits and skirts dressed in business attire No doubt lawyers and/​or drug representatives. This place has got to be a gold mine for doctors/​lawyers/​drug reps alike.
I was there because of a soft tissue injury suffered while riding public transportation. Hopefully it will heal fast but they say up to and possibly over three months.

Have been a patient at IBJI for years and in my opinion they have lost touch with patients needs. The wait is ridiculous, billing is dysfunctional and the doctors are just in a hurry to see as many patients as possible with any regard to your time or concerns. They have lost me!!! We live in a big city we don’t need them there are plenty of doctors to choose in are area that are just as qualified or BETTER!

My child and I visited the Des Plaines facility last week. After making the appointment no one mentioned to fill out any forms prior to our appointment. Thank goodness I filled the forms out prior to my visit because there were approximately six pages to be filled out.
Once we arrived the receptionist was pleasant and checked us in. After waiting for 30 minutes I asked the receptionist how far behind the doctor was and she did not know. I pulled my child out of school to make an appointment so I was a little irritated that we waited so long. They called us in the exam room and a nurse came in and said that they will need to take x-​rays of her hips all the way down to her toes. I said,“why would we take so many X-​rays on a little child before the doctor even sees her?” She looked at me like I was speaking another language.
We waited another 40 minutes for a Dr to arrive. Unfortunately, no one came into our exam room. My child put their shoes on and we left to go to the front desk.
I told the receptionist what had happened and she said, «sorry.» I spent 70 minutes in this facility, my child missed that much of school and we did not even see a physician.
I asked the receptionist to give me something in writing to show that I will not be charged. She said don’t worry. Could you imagine having to prove that a physician did not see me? That would be impossible.
The manager came out and I asked her if she would pay for my hour in a half off of work and she said no. I asked her then why is it ok that I waited that long? She responded, sorry!
If you are looking for a place to spend your entire day, take x-​rays that may or may not be needed, and be a cow in the cattle this is your place!!!

I could I would give them ZERO.
I called for information, person on the phone was rude. Got transferred to someone else, service was even worse.
I think places like that forget that we have options. I am definitely going somewhere else!

Lola is 100% correct. I came her with my wife and it’s like a grocery store you wait inline to see a receptionist that makes you feel like how’d are you bother me. You wait in the waiting room looking at as many as 25 people then your stuck in an exam room and wait for who knows how long it’s been a half hour already. It’s now been over an hour and a half and he is just came in. Spent a whole 5 minutes.
I will definitely never use this place if I have an orthopedic problem.

Horrible place– you walk in to 5 receptionists with rude expressions who barely lift their heads to talk to the patients– there is line of patients waiting in the empty waiting room and lazy receptionist with bad attitudes and horrible demenor– incredible slow service and when I checked in they told me my appointment was next week– I told them this is impossible I confirmed the day before and I am out of town next week — I have a very hard time scheduling time for the doctor and had to change my work schedule– so I do not have free time to keep coming back and forth– when I asked to speak to the Doctor or manager i was told i have to wait– when i asked about how long, i was told «i dont know» very rudely– I waited over an our without any response– I left and will NEVER GO BACK— words to the doctors that work there your staff is destroying your office and causing you to lose patients