Mount Vernon Apartments

On Wednesday, 06÷15÷16, I came home to a notice on my door exposing my personal information which included how much I owed the complex. The paper was not folded. I send an email immediately to the apartment complex. I then contacted the corporate office on Friday 06÷17÷16 because I had not received a response from the complex. I received a call from the property manager, Debra, on Monday, June 20, 2016. She said it their policy not to «fold» a notice that is left on a resident’s door. However, she could not tell me where this policy existed. She also discovered that Rosalinda had told me the wrong information about the 60 day notice. She then asked me if I wanted her manager, Mowrie Boardman, to call me and I said yes. She never apologized for exposing my personal information nor offered a solution to the issue.
This is an email I sent to the complex (this incident occurred on June 15, 2016):
I am highly upset with this property and Rosalinda! Why did you put a notice on my door exposing my unpaid balance??? The least you could have done was too put the notice in an envelope. I feel like this is a violation of the US privacy laws regarding my personal identifying information. I am so tired of being told the wrong information. Per my discussion with Rosalinda on Monday, June 13, 2016, she told me I would have an unpaid balance of $ 63.33 due by June 25, 2016. I asked Rosalinda more than twice if the amount due was correct ($ 63.33) and she said yes. I understood that I owed an additional amount of $ 63.33 since my rental contract ended on June 12, 2016 and I did not renew my lease. She saw me make notes of our discussion so now I am confused and outraged by the incorrect information I was given.
In the month of May 2016, I did not know I would be charged a late fee of $ 50.00 for paying my rent on May 5, 2016. I went to the office on May 5, 2016 and was told by Rosalinda in a room full of prospective tenants that since I paid my rent late, I owed an additional $ 50.00. I had no problem with paying the late fee but the manner in which she delivered the message to me was unprofessional. The correct way was to take me into her office and advise me of the late fee. I left the office and went to my apartment to write a check for the late fee. When I came back to the office, I asked Rosalinda if o could talk to her and told her that I did not appreciate her telling my «business» in front of other prospective tenants. Rosalinda apologized and I accepted her apology.
As of today, 06÷23÷16, I have not received a return call from Mr. Boardman. I feel this property does not care about their residents and should train their employees better. They truly lack customer service skills. My two encounters with their office staff (Rosalinda) has been unprofessional.
I filed a complaint today with the BBB because I have failed to hear from the corporate office.

Awesome place to reside. Quiet, and nice neighbors. A tranquil place one can call home. Very little nuances and next to a pond. Private feel makes this residential complex lovely. The staff is amazing, from the maintenance crew to the office staff and ending with the manager, everyone is courteous and amicable. Only problem is when new residents move in and are not on par with the community guidelines. Other than that it is the best place to call home. Loose dogs on premises are a downer as well.

I went to view an apartment today and I have never felt so unwelcomed in my life. I barely got a hello. The girl who I worked with, Courtney I believe is her name, was rude and so unhelpful. She pretty much just handed me a brochure and continued to clack at her computer. She then showed me an apartment and said NOTHING. Pretty much just opened the door to the apartment and I walked around while she stood at the door. She didn’t say anything about amenities, the new renovations, how long the property had been there, nothing. I was so fed up I just got my ID and left. Luckily I have a friend who stays on the property who showed me her apartment and warned me that many of the renovations were poorly done but it was still a nice place. Unfortunately, I refuse to even consider leasing here when office staff cannot conduct themselves as professionals. Please consider having someone else show apartments because I had been researching this place for a while a was truly interested in leasing but poor customer service made me decide against it.