Dillon Beach Property Management

I have used this rental company for 5 years and I’m done. I’m happy to be moving on to another management company or directly with the owners. On departure DBPM has the occupants complete a long check list that requires cleaning the entire house, sweeping, mopping, vacuuming, taking out the dishes from the dishwasher before 11, and on top of the cleaning that is done, we are also charged a cleaning fee on top of $ 800 plus per night. So the morning of check out is never relaxing. I always feel like a drill sergeant on check out days. Tip: On your last day, don’t enjoy a hot breakfast, eat your yogurt and start cleaning, the dishwasher will take 2 hours and with that you must unload it. Fine, I’ll put up with one morning of cleaning in exchange of 3 glorious days at the beach house.
However, this was the last straw, this year we were told that we damaged an item and would be charged for it, $ 500. The item was clearly worn down from regular use, and not because we used it once during our stay. If you go with this company, video your arrival with the management there and make sure you clean and follow through on each of the duties, film and take notations of everything, sheets, comforters, bed posts, door handles, the deck, the vacuum cleaner. Otherwise you may be paying for a replacement.
The manager of DBPM, Stace also posts that she is the owner of a few of the properties she runs through VRBO. I avoid these now. Working with Stace is like visiting the principals office, I always felt like I was in trouble and that we were being watched.

I’ve been coming here for years unfortunately after 9 years of renting from them I will not be coming back for another year. I’ve learned to deal with the rude people I had to interact with because dillions beach is one of my favorite places to visit but sadly I won’t be staying in any of the beach houses again Stacey is so unprofessional, extremely rude and disrespectful as well as the rest of the staff don’t rent from them the rules are ridiculous and they will try and find anything to charge you for anything which I’ve dealt with over the years you are always being watched security driving by making sure you don’t have to many cars or people and why have cleaning people come in after you if you must clean everything before you leave never made sense take you’re money somewhere else it’s not worth one bit. If you wanna enjoy yourself and relax on your vacation and not deal with much dillion beach rental property is not the place for you

I was hoping to rent the «Surly Clam» for my best friend’s bachelor part. I used my, newlywed-​ed, wife’s credit card info to make the reservation. Her maiden name being on the card was a red flag, so Stace called me up.
I offered to put my wife on the phone to clear things up, but Stace asked if she would be at present during the rental. I was honest; I told her no.
She said it was against their policy to have a contract with one party, and have different party pay (even if they are married, apparently). I asked what I should do, as this was the most convenient option for me as the customer. Switching funds around can be a hassle.
I was given an ultimatum, either adhere to their policy, or the deal was to be canceled. I said that was «bad customer service». She said it was «great customer service». I said «so, you’re disagreeing with me?» She said «This isn’t a good fit» and canceled on me.
I’m glad Stace is vigilant in the investigation of nefarious activity, I wish she would have been more personable.
I called her back and left a message saying I would be posting a review of our interaction. She responded by text message, «Do what you must…»
Surly Clam looked nice, oh well.

Oh dear. I should have read the reviews here much sooner! I came here today to write a review aftering being really hurt by the company, and from the way they painted the picture of themselves, they made it sound like I was the first person on earth to ever have a problem with them. Well, I am completely relieved to see all the other negative reviews.
We rented a house a few weeks ago, and then also ran into the over the top expectations of the ‘cleaning contract’. They charge you almost $ 300 to clean the house when you first rent the house, and then want you to mop/​strip the beds/​put away allllll the dishes… etc.
We made the mistake of not noticing this part of the contract until we checked out (our fault), but was then slammed with a $ 175 bill. On top of the original cleaning charge! I reached out to the company and tried to have a discussion about it (and I brought up other issues we had had with the property, like it being infested with ants and having lots of construction on the property, and hoped we could find a compromise), but they were only interested in keeping as much money from us as possible. It feels like a wonderful way for them to make a little extra money.
I exchanged about 10 emails with ‘Stace’, and not once did she ever apologize, or listen to anything that was wrong with our stay. Honestly, if they would have actually acknowledged anything I had brought up, the frustration would have been diffused immediately. She instead stayed focus on getting her $ 175.
I did a chargeback on the credit card (not for the full amount, because I wanted to be fair and pay for the time it would have taken a cleaning person to strip the beds and put the dishes away because we did indeed leave those undone). However, again, instead of trying to talk it through, Stace wanted to escalate to small claims court!
They kept saying that we left the house a complete ‘mess’. We decided to rent a house for the weekend because we didn’t want to have to deal with bedding/​mopping etc. We have rented dozens of houses in the past and have never, ever been asked to mop or deal with linens, so that is why we didn’t realize that part of the contract. We just wanted to focus on our friends and children. So, we accidently didn’t strip the beds. We didn’t put the clean dishes away. We left some children’s toys out. These things don’t cost $ 175 to fix, and why on earth wasn’t it budgeted for in the original cleaning charge to strip beds?!
They were also angry that they didn’t come to check on the house for a WEEK after we left, and it had rained in between our departure and them checking on the house. A tennis racquet had been accidently left outside. So now that is our fault too that it got wet. Anyway, you get the picture.
I recommend taking photos of the house before you leave. That way you will have something when they add the cleaning charge to your bill. Or ask them to do a walk through with you. Because I know that’s what you want to be worrying about during your vacation.
I have never encountered a more negative business in my life. Read the other reviews and be warned! Oh, they also said they have had 4 other chargebacks in the past. Yikes!

Dillon Beach Property Management is a terrible company.
Now, this may or may not affect you — if everything goes well with the property (they manage a bunch of them) then there are no issues. So if you’re lucky you can skate by and have a good experience.
When things don’t go well, however, they are unprofessional, unhelpful, and are not willing to engage with their customers in anything even remotely resembling a constructive dialog.
Case in point, we rented a house from them a few weeks ago. The house was a disaster. To give you an idea, here’s a few problems we’ve had:
~ It was completely infested with ants. Ants were everywhere, in the kitchen, in all the beds, even in the linen closet.
~ There was an unfinished area on the deck with exposed fiberglass insulation. We didn’t notice this until we saw two of our children playing with it. One was about to eat some.
~ The downstairs bedroom was also unfinished and the whole area was unsafe. This would have been OK had we been told about it up front. Needless to say, we weren’t.
I could go on and on if I really wanted to pick on the place, but that’s not my point. The property was problematic in some ways, but we made do, and after securing the loose insulation and blocking off the unsafe areas we had a pretty good time. In fact, we wouldn’t have bothered bringing any of this up. Based on the above alone, I would’ve left a 2 or three star review and gone on my merry way.
The real problems started when there was a disagreement over an over-​the top and completely inappropriate cleaning charge. It was easier to just pay in the end rather than bother fighting it out over a couple of hundred bucks, but this is where the whole thing went south. The charge itself was completely unreasonable and all the communication was rude and unprofessional.
So, to say it again. If all goes well, the fact that these people are a terrible customer service organization won’t bother you. If it turns out that there are actual issues, however, be prepared for pain.

Rented the vacation property entitled The Whale Watcher to enjoy Christmas with my family. Boo. Not happy with this rental. Overall this house needs a great amount of TLC, including some good old-​fashioned cleaning. The first thing we noticed when we walked into the home was how dirty the windows were. Sure, the view is great but having clean windows would really make the view so much nicer.
It’s a nice kitchen but be careful of the oven door. The springs are shot and it falls open with force, almost injuring our toddler. Getting there later in the afternoon, we were excited about getting out to the hot tub. We were soon disappointed when we realized the heating element was completely out. We were told it worked intermittently… not even close. The bedroom with the only fireplace had spackle repair patches all over the walls. No closet or dresser drawers for clothes. The little office room was nice and sunny but no chair to sit at the desk And the light bulbs were burned out. The bathroom to that bedroom has mold growing in the shower. The sink had been broken and glued back together and the faucet is almost impossible to use. We tried to wash a small load of towels only to discover that the dryer was broken. Stains on the couch and chairs. :(. Again, we were very disappointed. Had hoped for so much more.

After reading my «so-​so» review, DB Property Management contacted me to find out why I didn’t give them high marks. After hearing the details of my story, to their credit, they did refund a portion of my cost.

We have rented houses across the country, in Hawaii, the Caribbean, etc. we have never encountered a company that fines you for not mopping the floor before you leave. After paying well over 2,000 for five nights I would expect a cleaning service to come through, or a 150 charge like all other companies.
The list of possible fines is extensive. Be careful to read the binder!
We have had family reunions at dillon beach for many years, and will use the much more friendly alternatives in the future.
As for now I am going to strip all the beds, empty all the trash, wipe out the fridge, vacuum, and mop. Great end to a vacation.

Can’t say enough about the ease of working with DBPM. Our vacation rental was top notch. Very friendly, prompt service. Thank you!

We rent houses all over and I cannot say enough about Dillion Beach Property Management. The house my family rented was beautiful, clean, and well kept. The exceptional service fom the Management is second to none. They are responsive and available. We love it so much that we will continue to rent from them any time we go to Dillion Beach. We have talked it up to many of our friends and they are now going to rent from them as well. I would recommend them to everyone.

i’m not sure what the 1 star rating was about because i’ve NEVER had an issue with communication, being charged fairly or the accommodations. 3 minutes. 10 minutes… either way, nice walk to the beach. it’s so beautiful and a perfect getaway. not the property mgmt’s fault if you have kids that slow you down.
i will ABSOLUTELY keep renting from them… it’s exactly what i need when i need to leave the city and connect with nature. the cottage i love to stay in is cozy, well furnished and not too flashy. i love that it maintains the quiet and simplicity that i’m looking for when i’m looking to spend time in nature.
i wish i can give more than 5 stars… lol :0)