Pollo Tropical

I was in the area and decided to stop by here to get a quick dinner to go!
Parking was easy to find. I went inside and to my disbelief there was absolutely no line! The cashier quickly greeted me and receptively took my order. $ 5 for dinner is great, in my opinion.
In the minute that it took me to get their pineapple rum sauce to go, my food was ready, and I was on my merry way.
I’m not sure how crowded this location can get, but when I went, it was only occupied by about 10 customers. It was very clean and as usual there was an employee cleaning up the condiments area.

Good place, totally recommend it. Customer service is A1. They work fast and effective, never had to come back for an exchange or refund .
The place is always clean and organized. Go check it out!!!

Fast food, but tasted as if someone took their time and cared about the quality. Also, I got 10% off being in uniform. Ordered small tropachop fully loaded. Awesome food and a small price.

Considering I worked at Pollo tropical years ago I can find my self being a little critical of their service since i Know what to expect. Sometimes they are on point and most times they are not. I hate receiving dry chicken! Like something that been sitting there for hours and they just shove it on your plate.
Well this time I ordered the «REGULAR» pork yellow rice tropichop with corn. They removed the Large and now call it Regular. Honestly when looking at the amount of rice and meat they give you it looks exactly as their small. I felt like I was being charged more just for a bigger plate. They going cheap on people cutting down the portions.
Soda machines are not in the dinning room either they are behind counter so if you want a refill you have to ask. Problem with that is sometimes there is such a huge crowd waiting up front the employees ignore you and you have to wait almost as long as someone waiting for their food to get acknowledged.
Food was ok it was warm not hot and it tasted alright. If it wasn’t for the cilantro sauce i drench it in i probably wouldn’t want it.

I have yet to go to one of these places and get a bad meal.
The chicken is delicious.
I wish there were one closer to home.

Messed up an order the guy doesn’t seem to know anything and the manager can’t help because she doesn’t speak English, not that she cared because her text messages seemed more important then helping a customer.

Food was ok, but 35 minutes for my wrap… Really people? Stay away during lunch time

The night shift sucks, every time i go at night they give me burnt not grilled chicken breast, love Pollo tropical just not a fan of their night team at this location

I happen to love this chicken place better then El Pollo Loco… They have the best salsa bars in any fast food place I’ve ever eaten at. For $ 5.00, I can get a whole meal.

Think of it as a version of KFC… Latin style. Good chicken and sides especially the plantains. It’s inexpensive and fast. It’s a good option

this has been my local pollo trop for 10+ years & they never let me down. A+ service & the food is fresh

Something inexpensive, something fresh, something different, something yummy and something healthy, that about sums up about Pollo Tropical.
Normally my Monday’s lunch routine is stopping by McDonald’s for their $ 0.99 6-​piece chicken nuggets with a medium coke. This Monday was no different. But after seeing Savanna M’s check-​in at Pollo Tropical, my mouth begins to water and I can’t stop thinking about their grilled chicken. Soon after I found myself on the way to the Pollo Tropical close to my office.
I ordered my usual: ¼ chicken with two sides. Since I don’t like beans, I just went double on the yellow rice. The chicken was very tasty. The skin was crispy and they got good flavors on the meat. Rice was cooked nice and soft, and mix the chicken and rice together with a little salsa… it was the bomb. Five starts on the food.
This location is about a few blocks away from my office, which is very close. Normally the parking lot is pretty packed during lunch hours so I decided to go on the drive thru this time. For some reasons the line was moving very slowly today and I waited about 30 minutes in my car before I get to order. If they can somehow figure out how to speed up the drive thru line during lunch hours, they’d have gotten 5 stars from me. For that I gave them 4 stars.

As far as fast food franchises go its hard to do better than Pollo Tropical. Everything is grille from the whole chicken to the wings. The side options are fantastic and the now use Coke products instead of Pepsi, which is a huge plus.
I have been eating low carb for a few months and this is now my go to lunch options when at work. The only issue is the staff can be very slow. When lunch hits the line can wrap around the building so come early or come late.

Pollo Tropical always has delicious food. Tropichop’s are amazing and Drumsticks and thighs with waffle fries are delicious. Love CARIBBEAN food, Pollo Tropical Life is Better Under The Palm

These people are stellar. They are fast and efficient. I’ve gone to them a few times and today was the first time that I went there during lunch hour. It was packed but not only did they get everyone out quickly, they got my order right and had excellent customer service. The employees there rock!

Inexpensive caribbean fast food that had delicious chicken and ribs, hefty portions and awesome smoothies, tried the mango and piña colada

Pollo Tropical was one of the highlights of our Miami trip.
1) Very inexpensive
2) Fresh tasting
3) Huge portions
4) Lots of variety
5) Good packaging on to go orders.
Only con would be that Drive thru’s service could be slow during rush hour.

This is the second time I eat here and everytime it gets better.
Fastfood pollo en brasa can’t get any better than this!
Flavors are rich in every single dish they serve, from the chicken, to the rice, beans, yuca, soups… There’s no way to go wrong in here.
The prices are incredible, how much can you eat for so little price and high quality! It doesn’t envy any high end restaurnt, because everything is as good as it can be.
The only downside is the front cleaning; since it gets really really crowded at lunch, its hard to find a clean table; my advise, get a couple of extra people for that shift…
Must try: the whole chicken and the yuca con ajo

I’ve been coming to this Pollo Tropical for a while because of its proximity to my job but lately every time I go I keep telling myself I’ll never come back here again during my lunch break. The staff is nice and the food is great, even better than other Pollo Tropical locations I’ve been to… It’s the wait that’s killing me.
I have tried going through the drive-​thru, going inside, going at different times, nothing is working. I always spend most of my break just waiting to get my food and then eating it as fast as humanly possible to get back to work. I’ve been trapped in their drive-​thru queue for 25+ minutes before. Love the food but if I’m against the clock, I can’t afford to be waiting in line forever at a «fast» food place.

After resisting coming back to Pollo Tropical for the longest time, I finally surrendered to peer pressure and gave them an official pardon. Per my colleague’s suggestion, I ordered a Tropichop — chicken breast, brown rice, black beans, tomato, sautéed peppers and onions. yum! Add some guava sauce on the side. oh boy. It’s enough to get you salivating.
Food has been consistent, so I’m excited about that. Pollo… you are now on our weekly lunch rotation. Well done at redeeming yourself!