Nail Trip

My first trip was there today. The place was crowded but I didn’t have to wait long at all. Loved the neck massage. Everyone was friendly and I felt very comfortable there. I think I have tried them all in Douglasville and I will be going back here.

I really wish I could give this place negative stars. They have the worst customer service! My mother, grandmother, and friend have been getting their nails done there for a while and have experienced the same problems with their lack of respect for appointment times as detailed by Janet J. My mother was planning on finding a new nail technician because, as talented as Tina is, the owners of Nail Trip, Diane and Sonny, double-​book her all the time! My mother and I have both had appointments with her before and waited an hour and a half past our appointment times while she worked on others! All the while, being reassured by Diane or Sonny that she would be with us in a «few minutes.» An hour and a half is more than a few.
In any case, I recently got married and wanted my nails done for the wedding. We made appointments for me and three others as a bridal party so we could get our manicures and pedicures at the same time. We were very specific and very clear that this could not be one of those occasions in which Tina would be with me «in a few minutes.» This was a bridal party, and we had a number of other appointments and engagements to make that day. Diane said she understood and that they would have everything ready. The day before the appointments, we called to double check. She had us down for an hour earlier than we had asked. We said «okay, we’ll come in earlier.» This would make us the first appointment of the day, meaning we had to be fine, right? Apparently not.
We arrived at our appointment time and, not only was Tina just beginning on another client, there were no other nail technicians there! Sonny and Diane were there, but no other technicians for the rest of my bridal party. I asked Sonny what was going on. He proceeded to insist that our appointment time was an hour later and that he had heard this appointment be made himself. This was a complete lie because Sonny was not even working the day we originally made the appointment, and when we called to confirm the day before, it was obviously over the phone. I’ve never noticed anyone putting clients on speaker phone in this nail salon, but who knows? So, Sonny lied to my face. When I explained that this would not work because, as I had alerted them, we had other appointments to make, he assured me that Tina would be with me in a «few minutes.» I told him that does not work for me, and my bridal party and I walked out. Diane proceeded to chase us into the parking lot yelling that her employees were almost there. She said they had a long drive. I told her honestly that I understand long drives and unexpected traffic but perhaps they should leave earlier in the future. We continued walking to the car. This is when Diane turned to Sonny who was holding the door to their shop and said «why does she have such an attitude?».
I will admit, there is a good chance I had an unwelcome tone to my voice as I was upset, but I will say I was particularly careful to control it and not to be rude because I was determined not to be a bride-​zilla. I even explained before walking out that we would go to another nail salon and that I was not angry with them but that I would not tolerate the situation. Apparently this is an attitude. I think I can live with that. I also think they can live without mine, my mother’s, my grandmother’s, or my friends’ business.