Cellular Sales, Verizon Wireless Authorized Retailer

Beware of fees. Switched carriers, decided to go with Verizon. Once my new phone was setup and ported, I was then presented with a $ 30.00 per line fee, a fee that is apparently at the discretion of the salesperson.
After trying to resolve this issue, I was told by another salesperson that this was supposed to be $ 20.00 per line and was a Verizon sanctioned fee. Cellular Sales needs to get their story straight. I was also told the fee is not typically disclosed beforehand as it can be a deal breaker for many customers.
Reached out to my salesperson, no return call. Reached out to another salesperson, asking for assistance in resolving my issue, no return call. Called Cellular Sales corporate and asked to be put in touch with the GM, no return call.
Once they got you, they got you.
Please visit an official Verizon store, where fees are either non-​existent or disclosed beforehand.

Keeping this short and sweet. Drove to this location with my wife, in the dark cold and rain. Get there a couple of minutes after 8pm, and the a hole there on Tuesday night sees us coming up, shuts off the light, and as soon as we walk in says «We’re closed for training.» Just like that. Closing time is 9pm. But just like that, they see an Asian couple walking up on a slow night and decide, this is the time we are deciding to close.
I didn’t mean to infer that they closed simply because an Asian couple walked up since it seems like they are equal opportunity dickwads at this location.

Do not frequent this outlet! You’ve been warned. DO NOT PURCHASE THE MI-​FI (portable wi-​fi). The presentation was to get me to sign a 2 year contract. The price I was quoted (20 dollars monthly) had nothing to do with what I was billed. In order to simply use the product I’d pay twice what I was quoted. My bill went from 29 dollars (flip-​phone) to 70 dollars by using the MI-​FI (500 megabytes limit) on a weekend basis. The MI-​FI also has «dead spots other» Verizon products don’t have. You are much better served at utilizing other Wi-​Fi outlets, and putting your money back in your pocket. When I complained of the price and attempted to speak to the «general manager «I was refused. In other words the sales associates can quote whatever prices they can, to get you into a contract and will not be held culpable for the distorted prices. I am paying monthly for a product I don’t use. Terrible customer service, bereft of ethics. Incidentally have you are charged «activation fees» (bend-​over), give them 42 dollars. We, the consumer are foolish to allow Verizon to rob us of additional money to pay for a more expensive upgrade. I can’t believe I was this stupid. My only recourse is to pay to buy-​out of the contract (172 dollars, bend-​over again). I’m soon to become an ex-​Verizon customer.

Impersonal salespeople trying to push certain phones for commission. Have no interest in helping the customer and would rather rush through the process then take the time to explain account details. Very unsatisfied.

I went here for a case and it was probably some of the worst customer service I have EVER experienced. I only needed a case and the guy insisted on logging into my account to see if I was eligible for a discount and I assured him I wasn’t, but he insisted. His first question was if it was under my parents (I’m 25 years old). Next question, oh did you and your husband go get your new phone? No, I got it myself. I am capable of purchasing a phone. I didn’t know my log in info as I had just changed it that morning and it was on my old phone I didn’t have with me so he eventually gave up and let me look at cases. That was an experience in and of itself. Him and some other sales guy started taking them off the wall and making a pile of cases they said were «pretty» and they asked if I wanted pink. They assumed because I was a woman I’d want flowers and pink and polka dots. I was really offended and irritated so I left without one, but before I could get out the door they tried to sell me on their tempered glass and wireless charger when all I wanted was a CASE.

Go see Doug! He’s the best. He seriously took so much time out of his day watching me scrutinize every single feature on every phone. I literally went into the store 3 times the first day and week later came back in unhappy with my selection and he got me directed to the perfect phone for me. It wasn’t a quick experience, but it was painless and personable thanks to him! I hope not to see him for a while but when I do go back, he’s my guy! Thanks Doug!!!

These guys are not helpful at all. Walked in on two separate occasions pretty much trying to buy a new phone. Anyone with a brain and a few ounces of salespersonship could have closed me, but these guys pretty much just sit there and don’t care whether you buy or not. No suggestions, no «here, let me see if I can help you solve your problem,» no «come check out the new iPhone,» nothing. If they had people in there who wanted to write business, it probably wouldn’t be so dead all the time (at least every time I’ve been there). The place at the Maine mall is great, and upon walking in there and talking to Chris I had a new phone, new line, all set. Just go there.