Fairview Family Practice

My boyfriend and I both go to Fairview Family Practice and we see Dr. Durbin. Dr. Durbin is an amazing doctor! She makes you feel so comfortable and is also very thorough. She is great at making sure all your questions and concerns are met. The staff there is also amazing. They are always friendly and easy to talk too. I enjoy talking to many of them while waiting for Dr. Durbin, especially Joy! I have never visited this practice and had a bad experience. My boyfriend and I have recently moved to the city and we refuse to find another primary doctor because we are so pleased! I couldnt imagine going to any other doctor or doctor office. I would highly recommend this practice to anyone!

This is a two-​part review to result in a three-​star rating.
Doctor (5 Stars)
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Dr. Jonathan Meek is a great doctor who takes the time to answer patients’ questions or address their concerns. He doesn’t come off as one of those money-​hungry doctors. He’s also the only doctor I’ve seen to carry around a laptop to keep track of all the patients’ information.
Billing (1 Star):
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I’ve had a few billing issues with Fairview Family Practice before and one today.
I usually prepay my copay with a credit card at the time of my visit to avoid messy billing issues. Twice, I’ve paid a $ 20 copay but still received a $ 20 copay invoice about a month after my date of service. When I spoke to the receptionist about those invoices, I would find out that my payment was not applied to my account like it should have and was just sitting in their system! They had to manually apply my payment to my account.
Today’s billing issue really takes the cake though. I paid a $ 20 copay on the same day of a prior visit and found out later that my copay should have only been $ 13 to this facility and $ 7 to a lab based on my insurance claim statements (I don’t get insurance claim statements until weeks after my date of service). I called and spoke to a receptionist named Ashley to get a $ 7 refund so that I can send the payment to the lab. She was incredibly rude and refused to give me a refund even though I told her:
— My insurance claim statement clearly states «Your Copayment Amount $ 13.00.»
— I spoke to an insurance representative, who checked with someone else internally on my claim, and CONFIRMED that my copay is $ 13.
You know when you’re on the phone with someone, and you can feel that he or she is rolling his or her eyes at you? There was a pause in the middle of the conversation, and my eyes were squinting from suspicion. Next thing I knew, she handed the call to some other person without telling me (I think Linda? I forget her name because I was so upset at that point). Linda was the exact same way and repeated the exact same thing as Ashley.
In the end when we were getting nowhere, Ashley gave me the phone number to their billing department to deal with the issue. I found out after several phone call attempts that she gave me the WRONG phone number. The one she gave me kept ringing without going to voicemail and eventually hung up on me. When I finally got the correct number, I spoke to Ann from their billing department. She was very nice and stated that she will process and mail my refund. She also agreed that Ashley and Linda should not have handled the matter the way they did and suggested that I just call the billing department directly in the future (of course, now I know).
LONG STORY SHORT:
— Use a credit card instead of cash or checks to make payments (in case you need to refer back or make disputes).
— Call the billing department directly at 630−856−6840 instead of talking to the receptionists.
— ALWAYS check your claim statements to make sure you pay the correct amount.
Overall, I cannot recommend going to this office until they get their billing together.