K S Mathis Jewelers

I was shocked to learn this ‘jeweler’ is still in business. Not only did Scott squelch a beautiful, 4 carat fancy blue sapphire (nearly impossible to do) but he lied about it and said it was synthetic. I sent the broken stone to New York to be tested by a geologist that certifies jewelry for Cartier, etc. to confirm his false allegations. Stay far, far away. He’s not only bad at his craft and customer service – he is an embarassment to Downers Grove. I highly recommend Fine Gold Jewelers in Hinsdale, or the many other honest jewelers in DG.
I hate to even put 1 star, but, «Yelp!» requires it.

Not only do they treat their employees poorly, but Scott has stolen the profile picture of my sister (former employee) and is using it as his own. She hasn’t worked there in 3 years or had contact with him. Creepy to say the least.

I purchased a Groupon to have an old Skagen watch cleaned and a new battery installed. I picked it up and the store clerk helped me put it on. On the way home it felt uncomfortable and I realized it was because the mesh watchband was bent. I definitely did not drop it off in that condition and assume it happened when it was put in the jeweler’s drawer. I called and was assured it would be fixed. A few weeks later I stopped to pick it up and they were closed for vacation. I tried stopping on two other occasions, a Monday on which they were closed and another day when they were out to lunch. I stopped by again on November 20^th with my claim receipt and they couldn’t find my watch. The clerk/​owner? took down my number and said he’d call. Today is December 10^th and I haven’t heard from them. This is a $ 75 watch but has sentimental value. I would NEVER trust them with an expensive or heirloom piece of jewelry! I will call Groupon to at least recoup the money I lost on the cleaning. I am committed to patronizing local businesses but unfortunately, this won’t be one of them.

Didn’t want to write a review but I’m pretty sad.
I have a really nice divers watch but the crystal face was scratched. I was told to try KS Mathis .
Dropped off my watch about 2 weeks before Christmas at the oak park location.
About a week into January I was confused on why NO ONE contacted me. I called and they told me it was being worked on at the moment.
A week later again NO ONE called me so I called them. They said the new crystal had just come in and that my watch would be worked on soon. They somehow went back in time. I thought the crystal was ALREADY getting put on last week and now they were telling me the crystal just got in???
Three weeks later yet AGAIN NO ONE contacted me so I went by the watch place just to see the place was CLOSED DOWN FOR GOOD. You can imagine my shock.
I called the Downers Grove location and first asked them how long a crystal face would take to get repaired. They told me a week to order the crystal and a day to replace it. I then proceeded by asking why they had my watch for 2 months and I havent heard from any one??? (I actually never really got an answer for that) They said they were backed up since the Oak Park location closed but Oak park never did repairs they shipped them to downers grove. SO more BS. I told the girl I would be there in a couple of hours to pick up the watch. She said it was taken apart to get repaird (Im not even going to comment that one) I told her again that I WILL be there and pick up my watch TODAY.
To sum it all up. They had my watch for 2 month. It only needed a crystal face and I got it back after driving WAY TOO FAR to pick up a watch that did NOT get the new crystal face AND the cherry on top IS… NOW ITS NOT WORKING AT ALL!!!
So I got my watch back in worse condition then it was when I sent it off to get better. Dont go here. Its sketchy

UPDATE: Since posting the original review below, I have been contacted by the owner and/​or new manager, apologizing for my experience and requesting a second chance to earn our business. While we have moved on to another local jewelery store just around the corner and won’t look back (service there is outstanding, and lets face it — jewelry costs what it costs if you know what you’re doing, so service makes the difference), I nonetheless appreciate the outreach and effort. So I’ve added one more star. Who knows, maybe with time we’ll pop in again and see what’s new.
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Save yourself the trouble and go elsewhere.
The place is very quaint and in a great downtown Downers Grove location. If we had anything close to a positive experience, we might have become regular customers as we like to support local independently owned stores. But we’ll definitely be going elsewhere and will warn others to avoid this store.
The owner seems to be neglecting this store, perhaps in favor of his other store in Oak Park. Who knows. His staff repeatedly assures customers that he’ll be in «tomorrow» to take care of business they can’t handle on their own and then he doesn’t show.
The pleasant and well meaning staff seems embarrassed and so they don’t call when they promised they would with the update they assured you would get (or even just to give you a revised timeline), which just leaves you frustrated and in the dark. Poor communication is among the worst service failures as it is entirely within one’s control. There is simply no excuse.
Neglecting customers is a recipe for disaster in this economy when excellent service can make the difference between success and failure.
There are other jewelry store options in Downers Grove. Save yourself the trouble and go with those.

Nice place. Sadly, my place, The Diamond Mart (who I loved!), closed last month. So, I was needing a local place with safe, clean atmosphere. I am not a big fan of the big box stores. The staff was prompt, courteous and knowledgeable.
I needed an on-​site repair shop that did all their repairs in-​house.
I had my ring cleaned, shined and prongs repaired. They also have charms and a nice grouping of diamonds. And, I am told they also buy gold. They repair watches and clocks, too. Complete. It’s just what I wanted.