Champion Chrysler Jeep Dodge RAM

Please do not waste your time with this dealership. They said make an offer and I did which was about 2k less than the asking price. I received a rude email follow up about how they are in the business of making money. I expected a counter offer honestly. It’s cool, I’ll take my CASH elsewhere. Way to treat a disabled Veteran!

Been calling for two days to make an appointment. With Service Dept. left voicemail. nothing yet. The receptionist is not freindly at ALL. Tried to explain that I’ve been calling and she just transfers me to voice mail. I’m glad I didn’t purchase my car here. Bought it at Huntington Beach. been coming here for service, but will be driving to them from know on. They really seem to care about their customers. I bought my car their and they still check up on me. DO NOT go here please read other reviews.

Zero stars for letting a customer with a pre approved loan for a 2016 Charger walk off with out a deal. This was a returning customer as well.
Sales manager was rude and did nothing he said he would do make this sale. Unprofessional, unprepared and loss customer and sale. Good job.

Worst experience ever!!! First off the poor girl seemed overwhelmed yet there were five men standing around. It took 1:45 minutes for an oil change which I can deal with but the fact that I had to check to see if my car was ready and it was but I had not received a call was little annoying. The worst part was turning around to catch the guys in the service department recording me while my back was turned. I felt so violated and recorded his ass back. he tried to play it off. I should have slapped his phone out of his hands. Unbelievable!!! As I drove away the service advisor didn’t even see me off to let me know what my car would need in the future she didn’t she didn’t even notice that one of the engine lights were on I drove back in to show her and she had the nerve to ask me if it was on before I brought it in. I told her yes and she said they don’t do that I need to bring it in before 10 am for a check engine light. Oh and I loved paying 90 bucks for an oil change! I drive a Chrysler not a bmw! Never again horrible service.

Horrible service on this place they don’t know there inventory and they were super rude
Worse place to buy a car

Horrrrrrrible. Soooooooo so so so so so bad. Worst customer service. Worst car experience ever.

Liars. The Jeep website and the dealership’s website said they have a specific car in stock. Jessica in customer service emailed me to ask which car I was interested in. I sent her a screenshot from the dealership’s website that showed the car and its VIN. Jessica emailed me the window sticker last night to confirm that it was the correct car. It was. She said they could honor the promotion I’d seen on the Jeep website. We made arrangements for me to go to the dealership today. I get there and am handed off to Enrique (Eduardo?) who immediately tells me that the car I’m there for was sold last weekend. I told him Jessica had sent me the window sticker just last night. He heads off into the office to talk to Jessica, comes back to tell me again that the car was already sold but he can do the same deal on another car but they’d have to order it. I hear him out and tell him the options are to make things right for wasting my time or I go home. I told him to confirm with whomever he needed to that he was allowed to offer that new option. He comes back and tries to say that the deal I saw only applies to manual transmission and that he can’t do the deal at that price for an automatic. He then asks me to show him where I saw that the deal applies to automatics. I showed him the sticker Jessica sent me. He switched to saying they don’t have the color I want, etc., etc.
Big waste of time. Even though it’s common knowledge that most car dealerships and their salespeople lie, it doesn’t make it any less annoying when they choose to do that. I was ready to buy a car today. They could’ve had an easy sale with zero effort today. But instead they *chose* to be dishonest and have zero integrity and make a bigger statement about who they are as individuals and as a dealership.

Had to stop in the other day for a last minute rush service on my ram truck. Thank god i was helped by the sweetest, most professional young lady. Anita Scott in the service department helped me get all the work done in an amazingly fast time. Thank you Champion Dodge for hiring such an amazing young lady. If you are gonna get your vehicle serviced demand that Anita help you! She is a life saver! Thanks again Champion Dodge! Thank you Anita!!!

Everytime I come and do my oil changes they always treat me as the first day great. go see Paul Rojas and his manager Martin. Great guys and they know their product.

Wow — They take LAZY & UNPROFESSIONAL to an entirely new level. 1^st the service girl with black hair that «helped» Me was far too lazy to check & see if they had the part. Then the mentally challenged guy working parts took about ½ an hour to figure out if they had the part. Then my vehicle which is still covered under the ³⁄₃₆ 000 mile warranty — the black haired service c*nt said I had to call Chrysler & get an authorization number for her even though I already had & all she had to do was use my VIN number. Go somewhere else. LOSERS!!!

I only wish Unilocal allowed negative stars because this dealer deserves 5 of them. We wasted 3 trips to this dealer.
The most dishonest dealership I think I’ve ever been to. The finance manager, treated my associate like trash. He was so upset when the gap insurance, undercoating and lojack was declined. No way to treat a customer who just purchased a 35k vehicle,
Whatever the case is, I didn’t buy a car from them just experienced the blatant lies, incompetence and plain rudeness from this dealership.
I will be following up with the finance managers name. BTW, just got a call from my associate letting me know that the finance manager, after getting hostile, shut down his lights, slammed his door and went home. He took his ball and went home. Wah!
On a good note, the salesman Bernie was great. Incredibly nice accommodating and very patient. He’s a great guy that needs to be at a different location.
If you use give Champion your business, give it to Bernie.

My first time at this service department and so far they rock! They care, they went the extra mile to resolve my issue. Thanks!!!

I go to the park behind this dealership with my kids and all the employees at this dealership uses the Parks parking lot as their own parking lot. So when I go to the park with my kids, there’s never any parking because of these clowns!

This place is a mess right now not only with construction but in general. Especially in the service department!!! I’m a girl idk about cars and service but anyways there is a female that greets u her name is Anita she’s lame!!! One time she took my car and told me I was gonna be out no more than 2 hours and I was one of the first ones to arrive a Saturday morning because I worked at 10:30 am. 2 hours and a half passed and I asked two gentlemen for my car Israel and Antonio and to find out my car wasn’t serviced yet!!! Not only did she caused me to call in late and loose money but also ruined my morning! I went off then she had 4 guys doing a tire rotation and others doing my oil change. She tried giving me the tire rotation complimentary I’m like OK whatever that doesn’t fix me loosing money from work. Mr Manuel Salinas is very outgoing and good ask for him. The others suck!

Just another grumpy customer like the other 1 star reviews. I wish I would have read all the reviews, because they are true, the experience is exactly like how everyone described it.
I just don’t know why that listed all those cars online with pricing they don’t want to honor. I don’t get it, we weren’t even trying to haggle, we just wanted to buy the car for what they wanted to sell for. They tried telling me that the car has Lo Jack, how dumb do they think consumer are now days. There was no where on the sticker did they mention Lo Jack. Plus I bought my Ram 1500 a year ago so I knew the Lo Jack trick and the Nitrogen trick they use to make you cough up more money.
I shut them down and walked out the minute they started the same sad song «did you know that this car has Lo Jack… «
Also they didn’t care we were walking away, didn’t even try to save the customer. Stay clear from this dealership.

Ugh this dealership is soooo bad. I went to get a lease and traded my vehicle they said they would pay off my car and this was since March 15^th and til this day they still haven’t paid it off. I keep calling them and even going to talk to Albert Diaz the director and he keeps giving me the round a round first they said they «lost my file» now they keep saying that it will be send soon.

The worst dealership I have ever been to. The employees are rude and such bs’rs Do not believe their internet inventory because they don’t have it in stock, they’re lost leaders. Do not waste your time or money here.

I Called champion dodge located in Downey, I wanted to schedule an appointment for an oil change, they said no appointments are made they provide service at first come first service. Fine, so I came in the next day, I show up at 9am for an oil change. By 1130 my car was still not ready I asked for my car back at this point I was tired of waiting. They said they were a little behind but my car was already lifted and they are getting started. OK so I sat down to wait some more needless to say I waited 5 hours oil change. I didn’t get my car back until 2pm. A little ridiculous if you ask me, I wasted my whole day, and on top of I missed other commitments I had. I WILL NOT BRING IN MY CAR TO GET SERVICES HERE EVER AGAIN.

I went in for a simple oil change and to change out the oil filter. Well after taking them 2 hours to complete the service I received my car again. As I drove off the lot a service light came on and indicated that my oil was too high. I then decided to turn around and go back because this should not be. I pay the dealer price to ensure that the work is done properly. The mechanic then assured me it was filled correctly. Rudy and the mechanic then took my car for a test drive. They came back and both told me everything was ok. I told Rudy that this a bit of an inconvenience to come back after it was serviced and he did not care. Well I drove off then only for the service light to go on once again. I don’t know if the mechanics are certified but the guy that did my service over filled my oil. I came home and serviced the car myself only to find that it was extremely overfilled.
Waste of time and money.
Worst customer service
My advice AVOID THIS DEALERSHIP
I sent them an email on how unprofessional the job was and have not received a reply it has been a couple days now. I will update if I get a response. Do yourself a favor and avoid the headache and go to another location.

After telling them over and over that we didn’t want to waste our time. They still ended up wasting our time & gas. We don’t live around the corner and we had called them explaining our situation and they kept promising us that we were going to get a good deal.LIES. Not only was that a lie but when we got there they were trying to sell us the car at a different price then what they had online. Again. LIES.
It’s false advertisement.
Thanks for wasting our time.